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Franklin Ford
Franklin, MA
305 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA.
We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 305 reviews
January 24, 2022
I can't say enough about Franklin Ford. They are simply the best. This is the third car I've purchased from them and I won't go anywhere else. Bob Breen sets the tone for the entire team. He is a true prof the best. This is the third car I've purchased from them and I won't go anywhere else. Bob Breen sets the tone for the entire team. He is a true professional with over 30 years in the business. He is honest and trustworthy, and if he says he will "take care of you" he ALWAYS delivers. His team is great as well, especially Sergei. Great guy who is incredibly personable and helpful. To sum it up - best experience ever! More
by moyna44
Employees Worked With
January 19, 2022
Fixed the problem. Did the oil change and got the car ready when promised. Good work. ready when promised. Good work. More
by Bill
Employees Worked With
January 04, 2022
Fantastic buying experience! Everyone at franklin ford was extremely helpful in my purchase of my new 2022 escape hybrid.Ron my sales person walked me through what i could get on the car and through our d was extremely helpful in my purchase of my new 2022 escape hybrid.Ron my sales person walked me through what i could get on the car and through our discussion came up with a car that was perfect for me. I always felt he was trying to help me not sell me a car, and this felt great....it was like having a friend working with you. the finance guy was also great. he made sure i understood all the paperwork before I signed , and let me know all my options ; once again like a friend. finally Fernanda the manager of the dealership , was there making sure I got what I wanted , and was happy with my purchase... yet another friend !!!!!i can't imagine a better car buying experience !!! thank you so much franklin ford !!!! More
by williamfolk
December 28, 2021
No hassle very friendly dealership, best experience and enjoyable. They were very customer focused. I would highly recommend Franklin Ford enjoyable. They were very customer focused. I would highly recommend Franklin Ford More
by runninginaz
December 22, 2021
Multi car repeat customer. Great service. Customer focused. Quite pleasant experience. Sergey is great! Attentive. I’ll keep coming back. Thanks. focused. Quite pleasant experience. Sergey is great! Attentive. I’ll keep coming back. Thanks. More
by Collins2007
Employees Worked With
Greg Sheppard, Sergey Federov
November 15, 2021
My experience was great! Very knowledgeable efficient and gave the best price on my trade in gave the best price on my trade in More
by cshckymom
Employees Worked With
