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Franklin Ford
Franklin, MA
299 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA.
We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 299 reviews
December 11, 2024
Had my oil change today . Then asked the service representative if they could take a look at my tire pressure in all my tires, fill them accordingly. He stated that he would h Then asked the service representative if they could take a look at my tire pressure in all my tires, fill them accordingly. He stated that he would have to charge me $60 , I believe for the works . Then I said I don’t need my tires rotated . I believe that it’s a little absurd that to check air pressure and fill was to much to ask , with out an additional charge . More
by Paintone
Employees Worked With
November 26, 2024
Very friendly people did everything they could to make it fast and easy to make the sale fast and easy to make the sale More
by percy.crawford
Employees Worked With
November 21, 2024
Great customer service Mike always working hard to take care of the truck order the parts needed and completed the service on time. Thank you Franklin Ford. care of the truck order the parts needed and completed the service on time. Thank you Franklin Ford. More
by james.libby
November 15, 2024
Service dept always gets me in pretty quick and they can pick your car and deliver it back to you pick your car and deliver it back to you More
by bob-mac91
Employees Worked With
November 13, 2024
the entire team at Franklin Ford were fabulous. the service is always very good, professional and polite. I trust this dealership because I have never had to return for work not done right the firs the service is always very good, professional and polite. I trust this dealership because I have never had to return for work not done right the first time. I'm not positive the gentleman name was but I have worked with all the service advisors and they are all excellent. More
by JPE
October 31, 2024
Ron is a great sales rep for the company. Easy transaction. Fair pricing. Easy to work with. Easy transaction. Fair pricing. Easy to work with. More
by matt
Employees Worked With
October 27, 2024
Ron was great, he answered all my questions always called me back in a timely fashion. I had to reschedule on multiple occasions and he was always very patient and polite. A seamless purchase and would highl me back in a timely fashion. I had to reschedule on multiple occasions and he was always very patient and polite. A seamless purchase and would highly recommend. More
by tomuabinc
Employees Worked With
October 08, 2024
I originally gave 5 stars but I regret that now. I bought a lemon from this dealership and it’s past time for me to return the vehicle. $9000 worth of repairs due to something that was out on the Fo I bought a lemon from this dealership and it’s past time for me to return the vehicle. $9000 worth of repairs due to something that was out on the Ford TSB that was never cared for. I’m now dealing with bad CAM phasers (Campaigns 21N03 & 21B10) leaky struts, bad battery, defective hood latch setting off the alarm. Looks like they mickeyed the vehicle to sell and last past the lemon law timeframe so I couldn’t return the vehicle. Buyer beware, AVOUD THUS DEALERSHIP. More
by KAB
Employees Worked With
