Franklin Ford

Beware the fine print at this dealership! What they don’t tell you about their Lifetime Powertrain Warranty Recently we shopped for a late model SUV at this dealership. Franklin Ford displa What they don’t tell you about their Lifetime Powertrain Warranty Recently we shopped for a late model SUV at this dealership. Franklin Ford displays large banners by the road touting a “Lifetime Powertrain Warranty” on all their vehicles. They had a good selection of makes and models to try, and the salesman Danny was friendly and helpful during the process of choosing a vehicle. When asked about the details of the warranty, he assured us that it was included on all cars they sold. He referred to a promotional poster in his office listing the systems covered and said paperwork on all the details would be provided later. The cost of the Lifetime Warranty was never shown to us, only the overall selling price of the vehicle. Since the warranty represented additional value, we negotiated a price $1000 above the Carfax list price for the the vehicle, which we believed was fair, and moved forward to complete the sale. Halfway through the signing process we received an unpleasant surprise. The finance manager presented us with a contract that stated in order for the Lifetime Powertrain Warranty to be honored, all scheduled maintenance had to be performed at Franklin Ford, including oil changes, tire rotation, etc. This was unacceptable to us, since we live in Bryson City and have a good relationship with an ASE certified shop closer to home. Had we agreed to this and used our mechanic for even the smallest service their warranty would be void. Obviously this contract is very favorable to the dealer since it forces buyers to use the dealer's service department regardless of price. There was a clause that permitted the buyer to use any certified repair shop if the buyer was located more that 45 miles from the dealership, but we were told we were 38 miles away as the crow flies and they would not make an exception. Given we had included the value of the warranty in the selling price, and that warranty now proved to be worthless to us, we asked for the sale price to be reduced by $1000. Franklin Ford declined, and proposed to sell us another extended warranty plan at additional cost to us. No further option or consideration was offered. At this point we asked for all paperwork back that we had already signed and voided the purchase. All of the employees that had engaged us so enthusiastically earlier in the day refused to even make eye contact with us as we walked out, including our salesman. A few days later we purchased a nearly identical vehicle from a dealer in Asheville. The agreed sales price included a 10 year, 100K warranty that has no restrictions on where regular service can be done. Some buyers might not care about the requirement to use the dealer service department for all maintenance, but we thought it was deceptive for Franklin Ford not to disclose this limitation of their advertised warranty early in the sales process. We can not recommend purchasing from this dealer. More

very rewarding experience Am very happy with the process, the discussion, and the final outcome, Danny was very great to work with, above and beyond, Very fulfilling experienc Am very happy with the process, the discussion, and the final outcome, Danny was very great to work with, above and beyond, Very fulfilling experience !!! More

Excellent service Went in just to look and Mr.Proscia was so helpful and very quick to recommend what I was explaining that I wanted to see in a vehicle, will definitel Went in just to look and Mr.Proscia was so helpful and very quick to recommend what I was explaining that I wanted to see in a vehicle, will definitely be back soon to purchase from him. He knew every question I threw at him and had such a helpful & positive attitude. More

Helpful and knowledgeable dealership! So many dealerships make shopping feel like a chore and I usually feel pushed or rushed. Franklin was the total opposite and really changed car shoppi So many dealerships make shopping feel like a chore and I usually feel pushed or rushed. Franklin was the total opposite and really changed car shopping for me! Danny Proscia was extremely helpful and had a well informed answer to any questions I had- I would recommend Danny and the dealership to anyone looking for a great place to buy! More

Great Inventory and Sales Team!!!!!! Lifetime warranty Really impressed with inventory they had. Found the exact car I was looking for and the staff was very knowledgeable. An added bonus was the lifetime Really impressed with inventory they had. Found the exact car I was looking for and the staff was very knowledgeable. An added bonus was the lifetime warranty that they offer on all new and certified pre owned inventory. More

Out to take your money and leave you stranded! Franklin Ford will take your money, give you a junk care, and when it breaks down 3 days later, tell you they "don't have time." I am all for shopping Franklin Ford will take your money, give you a junk care, and when it breaks down 3 days later, tell you they "don't have time." I am all for shopping local to help our community, but when there are crooked businesses like Franklin Ford ripping families off, then don't be surprises when everyone goes out of town to shop! Do not waste your time or money going to this place. I have heard so many horror stories about this place and now my family is dealing with our own! They do not care about selling reliable vehicles to honest families looking for reliable transportation for their kids. They are worried about getting their money and that is it. Save your time and money and go somewhere else, trust me! More