Franklin Sussex Auto Mall

Great maintenance visit My service advisor was pleasant to deal with. She went over the schedule maintenance items I needed. It was easy to make an appointment only. The My service advisor was pleasant to deal with. She went over the schedule maintenance items I needed. It was easy to make an appointment only. The service was performed quickly and took little time out of my day. More

Easy to deal with Franklin had the vehicle I was looking for .Abe was very easy to deal with.the dealership was clean and had good selection of jeeps Franklin had the vehicle I was looking for .Abe was very easy to deal with.the dealership was clean and had good selection of jeeps More

Great Experience Great experience. I purchased a Jeep Cpmpass and I am totally satisfied. All the staff was nice and friendly. I refer all my friends and family. Great experience. I purchased a Jeep Cpmpass and I am totally satisfied. All the staff was nice and friendly. I refer all my friends and family. More

The best Jeep dealership in the area! In the past 3 months I have purchased 2 Jeep Rubicon's from this dealership, the professionalism of the staff is amazing. From the manager Rich to my In the past 3 months I have purchased 2 Jeep Rubicon's from this dealership, the professionalism of the staff is amazing. From the manager Rich to my dealer Kyle and all the staff behind the scenes are nothing less than awesome!!! These guys worked so hard to find me a Rubicon that I wanted and within days it was there for me to pick up. I have to also mention John in finance, he make closing on a vehicle so easy and painless (lol) it was a pleasure to buy from them again. Jim the service manger is a very easy person to get along with and goes out of his way to get whatever you need done asap. I also have to mention Mike the parts manger, he's a great guy to go to for any upgrades or questions. He always gets right back to me the correct answers and gives me great prices on everything that I order. I have bought many cars from many dealers in the past years and have never met a staff like the guys at Franklin Sussex Auto Mall, believe me when I tell you they truly make you feel like family, Thank You everyone!! More

Oil change No problems. Always courteous and on time . Always make aware if any unscheduled maintenance needed and its cost . My only complaint is I always have No problems. Always courteous and on time . Always make aware if any unscheduled maintenance needed and its cost . My only complaint is I always have difficulty getting through to service on phone so ended up scheduling on line. More

"Another Good Experience" I am totally satisfied with the Chrysler 300 that I lease purchased. The cooperation of your staff, Kevin Houghtaling and Jim Fisher were instrumental I am totally satisfied with the Chrysler 300 that I lease purchased. The cooperation of your staff, Kevin Houghtaling and Jim Fisher were instrumental in my finalizing the purchase of this vehicle. I will positively consider continuing the purchase of vehicles from this dealership in the future. I have been a long time customer of this dealership. More

HAPPY HUSKY CUST0MER LOYALTY,THE PERSONNEL TOUCH FROM SALES STAFF. ROMELIA WAS A COMPLETE PLEASURE TO WORK WITH.SHE WENT OUT OF HER WAY TO MAKE IT PERSONAL AND SA CUST0MER LOYALTY,THE PERSONNEL TOUCH FROM SALES STAFF. ROMELIA WAS A COMPLETE PLEASURE TO WORK WITH.SHE WENT OUT OF HER WAY TO MAKE IT PERSONAL AND SATISFYING. More

Making Car Buying Fun Again! Outstanding! Franklin Sussex Auto Mall continues to win my long term business and referrals. Romelia is knowledgeable, friendly, and really goes the Outstanding! Franklin Sussex Auto Mall continues to win my long term business and referrals. Romelia is knowledgeable, friendly, and really goes the extra mile. Other dealers ruin the experience of purchasing a new car. Franklin Sussex Auto Mall brings the fun back! Absolutely thrilled with my new Jeep and the deal they gave me. Thank you Romelia, Rob, and Team! More

Always Excellent Serive The Team there always does a great job. Efficient in and efficient out........Lisa Drake is the most professional and dedicated employee. She takes The Team there always does a great job. Efficient in and efficient out........Lisa Drake is the most professional and dedicated employee. She takes care of the customer each and every time. I have bought Three cars from her and she makes sure I am taken care of above all else. Thank you Lisa, Keith & Susan Smith More

Excellant! Should keep these professionals involved. Very good idea to have the dealer service to be involved with the maintenance of a vehicle. The professionals at Franklin Sussex are friendly, helpful Very good idea to have the dealer service to be involved with the maintenance of a vehicle. The professionals at Franklin Sussex are friendly, helpful, and have the knowledge. Very important for recalls also. More