Franklin Sussex Auto Mall

Service Department Service was efficient. A loaner car was provided "free" for the time my car was being worked on. Car was ready when I was told it would be finishe Service was efficient. A loaner car was provided "free" for the time my car was being worked on. Car was ready when I was told it would be finished. Car is operating like new. More

Oil change Great Oil change and everything work as expected went as expected. I try to bring my car back to the dealer as often as I can and I like the servic Great Oil change and everything work as expected went as expected. I try to bring my car back to the dealer as often as I can and I like the service here. I find this to be the best dealership around More

Recall Serice All the work was completed as required. Very good use of all modern communication tools (text messages and email) . Very "personable" service rep's. All the work was completed as required. Very good use of all modern communication tools (text messages and email) . Very "personable" service rep's. I'll be back (if needed) More

Changing a defective module The time that it took to take out the old module and replace it with the new was not very long. I was completely satisfied. The time that it took to take out the old module and replace it with the new was not very long. I was completely satisfied. More

Jeep trade up I traded in my 2014 Cherokee with 31,000 miles for a 2016 Cherokee with 12 miles. Monthly cost went up 30.00 a month but 2016 had options I didn't hav I traded in my 2014 Cherokee with 31,000 miles for a 2016 Cherokee with 12 miles. Monthly cost went up 30.00 a month but 2016 had options I didn't have on 2014. My sales man was Michael Canal and he kept his word and is honest and a good guy. Dealership has way too many annoying commercials on T.V but that's not the sales persons fault More

New car I bought a 2016 jeep from Franklin Sussex, my sales person was Mohammed A. Eljdid. He was extremely friendly, and knowledgeable on the vehicle I was l I bought a 2016 jeep from Franklin Sussex, my sales person was Mohammed A. Eljdid. He was extremely friendly, and knowledgeable on the vehicle I was looking at. Everyone was very nice at the dealership. More

EXCELLENT,EXCELLENT,EXCELLENT!!! I hope the title speaks for itself!! This is my sixth auto purchase from your dealership.....I entered the dealership the first time and sought out Bi I hope the title speaks for itself!! This is my sixth auto purchase from your dealership.....I entered the dealership the first time and sought out Bill Snouffer (from the commercials on the local tv station) who referred me to Doug Agne and that was the beginning of what has become a very pleasant relationship...Doug gets to know his customers...he knows their likes,needs etc.in other words he gets to know the customer and makes the customer realize that....Rob in the financial ofc also makes that rather tedious task as easy and pleasant as it can be...together those two made my recent experience from start to finish a pleasant one. More

Easy, friendly Answers all questions very friendly also made my first child's experience buying his first new car awesome :-) so in turn made me want to purchase a v Answers all questions very friendly also made my first child's experience buying his first new car awesome :-) so in turn made me want to purchase a vehicle More

Sam nazzaro is the best salesman. I have purchasued several vehickes in my life. And by far sam is the man. I will be back in the future as long has sam is still there. I have purchasued several vehickes in my life. And by far sam is the man. I will be back in the future as long has sam is still there. More

Very satisfied The salesperson was knowledgeable and didn't force himself on us. He walked us through the entire process of buying the vehicle and understood that ou The salesperson was knowledgeable and didn't force himself on us. He walked us through the entire process of buying the vehicle and understood that our time was limited. More