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Franklin Sussex Auto Mall

Sussex, NJ

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522 Reviews
Call Dealership (877) 799-8199

315 State Route 23

Sussex, NJ

07461

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522 Reviews of Franklin Sussex Auto Mall

November 08, 2013

I purchased my van at Franklin Sussex auto mall new, and Franklin Sussex dealer ship is the only company to service my van over the years. I have always been helped by Steve. But he was not there this time More

by envirotech1938
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot Sorry
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Nov 12, 2013 -

Franklin Sussex Auto Mall responded

Hi Skip, Steve moved out of the business after being in it for many years. He decided to go try a different line of work. We all miss him but we have been getting great feedback on Jim our new service manager! Thank you for your business and your review! Claude Jaillet General Manager

November 05, 2013

We liked working with Jon. He was a non high-pressure salesman, very courteous and respectful of our situation. He was very knowledgeable about the type of vehicle we were interested in, which helped us More

by lorb3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Acevedo
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Nov 12, 2013 -

Franklin Sussex Auto Mall responded

Thank you for the nice words on Jon and enjoy your new vehicle and TV! Claude Jaillet General Manager

November 02, 2013

Chris, our sales person, and James Tester, our service rep, couldn't have been more friendly and helpful through the sales and service process. I've recommended Franklin Sussex Automall to all my coworke More

by jimjencs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tester
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Nov 12, 2013 -

Franklin Sussex Auto Mall responded

Thank you very much! I am very happy to see that you had such a great experience in both sales and service! Thank you! Claude Jaillet General Manager

November 02, 2013

If you choose to buy here, see Claude, the General Manager. He truly cares about customer service and doing the right thing for the consumer. More

by CBonfiglio
Customer Service
Recommend Dealer
Yes
Employees Worked With
Claude
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Nov 04, 2013 -

Franklin Sussex Auto Mall responded

Mr. Bonfiglio I am very distressed to see this review. I understand that you came in and spoke with Dominic and it was my understanding that every thing was OK when you left. I know you received a very good and very fair deal. In reviewing the file, you did receive all the Chrysler incentives that were available, and the price was not over MSRP. I would be more than happy to re-review the deal with you if you would allow me to? What you are saying here is not the way we do business and if those quotes are true I would be very interested in who said them! Sincerely Claude Jaillet

Nov 08, 2013 -

CBonfiglio responded

Those quotes came from Jason and Dominic. Dominic's statement was directly to me. Jason's I overheard him saying it to another employee while he was by the center office that splits the 2 show rooms. To add to that, I overheard Ken say to Jason, "Only 6 hours? That's nothing." That was after I made Jason aware that I was there for 6 hours the day of the sale. They both acted like it was a big joke that I was not a happy customer. As for being content after leaving after the meeting with Dominic. I was far from content. If that is what he shared with you, he was very mistaken. He could not even provide me with what the sale price of the vehicle was. His response was that he isn't very good with leases. If that's the case, then why would he even waste time with a customer who was scammed on a lease? There is so much more to this that is completely shady. I will forward an email directly to you with my concerns of Franklin Sussex's business practices. Thank You.

Nov 08, 2013 -

Franklin Sussex Auto Mall responded

I am sorry that you had this experience. I would like very much to go through the entire deal with you. We can figure out every number together. I can assure you that very little money was made on the deal so I am confident it is an unclear understanding of the numbers that makes you feel like you were "scammed" in any way. All I can say is that I apologize if those things were said by Dominic and Jason. It is not what we are about and it is certainly not condoned by me or the organization. I can assure you it will be dealt with on my end. The main thing is, I would like the opportunity to make all of this right for you if I can? Please let me know if you would like to sit with me to accomplish this. Respectfully, Claude Jaillet General Manager

Nov 12, 2013 -

Franklin Sussex Auto Mall responded

Any thoughts on this? I would like to work this out with you. I would like to give you a reason to reconsider posting a negative review that is inacureate in respect to the incentives and being over MSRP but mostly, I would rather you were happy with your purchase and enjoying the vehicle. Claude

Nov 13, 2013 -

CBonfiglio responded

Yes Claude, I would like to sit with you if you can show me how I was not lied to. If you can not show me, as Dominic was unable to, please do not waste both of our time. Please refer back to the initial email that you said you did not receive, which I then forwarded to Jason. It refers to Anthony, the Chrysler Rep, and refers to the negotiations that were made. If you look at the numbers in the email, you will see that Anthony said the vehicle was at invoice, which it does not appear to be. Who in their right mind would purchase or lease a leftover above that? Also he said there would not be a fee to purchase the vehicle back, which there is. Also, a 36 month lease and not a 39 month lease which adds over $1,100 out of my pocket. In addition, which just poured salt on the wounds, Dominic claims only $11,000 was provided for the trade, which was not the negotiated trade value. And, to add icing to this cake, Dominic said I should have never been put into a 15,000 mile lease if it's probable I may purchase the vehicle at lease end. If you can minimize these concerns, and show me that I was provided the deal that was negotiated at the time of the lease, then I will be more than happy to sit with you. Heck, I'll even buy the coffee! As it stands now though, I am not confident that you will be able to show me the math that shows I was not taken advantage of by your representatives specifically by manipulating numbers to hide the costs I actually paid, compared to what was negotiated. I say this because as of now, neither Ken, Jason, or Dominic have been able to. Thank you for your time and consideration, Christian Bonfiglio

Nov 13, 2013 -

Franklin Sussex Auto Mall responded

OK fair enough. I will get that email from Jason because I have not seen it. To help me accomplish this please fill me in so that I am clear on a couple things. Do you need 15000 miles or would you be OK if it were 10 or 12? If you plan to buy it at the end the mileage doesnt matter, however the lower the mileage upfront the higher the purchase option becomes. So a 15000 mile lease is a higher payment but a lower purchase option. This is because you are paying for more depreciation leaving a lower residual value. Were you not aware of it being 39? Did they tell you it was 36? You said Dominic said 11000 on the trade but that wasn't the negotiated value. What was the negotiated trade value? I will look into all the numbers and get back to you with what I find. Thank you

Nov 14, 2013 -

Franklin Sussex Auto Mall responded

Hi Chris, Watch for your mail and please help me out on this review before it locks in. Thank you!

Nov 19, 2013 -

Franklin Sussex Auto Mall responded

Thank you! I really appreciate your business and the review!! Claude Jaillet General Manager

November 01, 2013

Worked with the manager of Franklin Sussex auto mall on buying a new Jeep Grand Cherokee Claude Jaillet, Claude personally worked with me on pricing, finding a Jeep we liked and with a lease that we could More

by d8ripper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 01, 2014 -

Franklin Sussex Auto Mall responded

Hey Ken, Thank you for coming out of your way to come here and for such a great review! You're the best! Thanks Again, Claude Jaillet General Manager

November 01, 2013

I brought my Jeep Liberty in for an oil change and tire rotation. Michael Nogrady was my service advisor. He took me out and did a safety check, he showed me the tire tread remaining on my tires etc. My se More

by theobarb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 01, 2014 -

Franklin Sussex Auto Mall responded

Thank you very much for bring your business to us! Thank you also for taking the time to post a nice review! Claude Jaillet General Manager

October 29, 2013

Wonderful service, all of the staff was infomative, listened to my issues that my jeep was having. It was a great experience going to franklin sussex auto mall, all around. More

by Ldblide
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tester, Pam Resseler
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October 29, 2013

Everyone was great, they understood my situation and worked with me so I could drive home with a new Jeep that day! Excellent team and service! I had some factory issues with my car as i was driving off More

by Ldblide
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamonte M. And Lisa, Lamonte Mejia, Mike Bostelman, Lisa Cheevers
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October 27, 2013

Doud was very enthusiastic about his job and was very helpful. I have purcahsed alot of vehicles for me persoanlly and for my business and this exepreicnce was a very positive one, Doug shoud commended f More

by MFurrey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Agne
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October 24, 2013

Michael Nogrady was very helpful however my Sirius Radio still drops out as bad as it ever did. I have never had a problem with Sirius on any other Jeep I hae owned. This is still a problem that we need More

by jackj44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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