Franklin Sussex Auto Mall

Contacted the dealership regarding a convertible I'd seen on the dealership website. Spoke with Billy Dugan, was given a test drive. Billy was very informative, answered all of my questions. Everyone we seen on the dealership website. Spoke with Billy Dugan, was given a test drive. Billy was very informative, answered all of my questions. Everyone we came in contact with was very helpful. Billy and the staff went so far as to being able to help me with title to my trade in which was in my deceased husband's name. They contacted the Surrogate's Court, got the paperwork I needed, then faxed it back to the court for me. The entire experience lasted approximately 3-1/2 hours. I couldn't be happier with the car or the customer service at this dealership. Thanks!!! More

Michael went above and beyond to help me with issues I had been having with my Dodge Journey. I am so grateful to have found someone who I feel I can trust!! He explained everything so well. And kept goo had been having with my Dodge Journey. I am so grateful to have found someone who I feel I can trust!! He explained everything so well. And kept good communication through the whole process. I am recommending Michael and the service team at Franklin Sussex Auto Mall to all I know. We will be going there from now on even though I have a warranty elsewhere. The peace of mind is well worth it More

I had my radio replaced several weeks ago for problems with the cd player while still on my complimentry sirius radio trial period. when the contract came due, I decided to renew and sent in a check alon with the cd player while still on my complimentry sirius radio trial period. when the contract came due, I decided to renew and sent in a check along with the form. However, when the trila ran out so did my ability to recieve satellite radio. apparently there was a mixup when the radio was changed. I walked in without an appointment and mike put his lunch asside to help me. After an hour on the phone with sirius and in and out of my car he found and corrected a problem with mismatched radio and contract id numbers. My radio now works fine and I am a happy camper. More

Dough was awesome friendly professional and very willing to satisfy !! This is my second car he sold me and I will continue to go back to him and refer people to him to satisfy !! This is my second car he sold me and I will continue to go back to him and refer people to him More

Appreciated the service and attention I received and didn't feel pressured to buy...even though I did! Lisa and Jim were great and answered plenty of questions. didn't feel pressured to buy...even though I did! Lisa and Jim were great and answered plenty of questions. More

I was very pleased with my experience at Franklin - I was very pleased with my experience at Franklin - Sussex Automall. I enjoyed working with Lisa Cheevers. Lisa made me feel comfortable the mi I was very pleased with my experience at Franklin - Sussex Automall. I enjoyed working with Lisa Cheevers. Lisa made me feel comfortable the minute I walked in the door. Lisa and Franklin - Sussex Automall were willing to work with me to put me in a new vehicle. I would recommend Franklin - Sussex Automall to my friends and family.. More

This is the 5th car we have purchased from Franklin Sussex Auto Mall. We purchased our 2nd Chrysler 300 through our salesman Doug Agne. He has always been incredibly helpful, courteous, friendly and ac Sussex Auto Mall. We purchased our 2nd Chrysler 300 through our salesman Doug Agne. He has always been incredibly helpful, courteous, friendly and accommodating. The service department is wonderful. We usually deal with Jack Palmer. He is always helpful, friendly and is an all around nice guy. Other service people and sales people are always friendly and helpful if needed. We will always purchase our new cars and have our service done at Franklin Sussex Automall and refer anyone who we know wants to purchase a car to them. More

i found it a pleasure to work with jim and john and we wrapped up this deal in relatively short order. would recommend fsam to family and friends! wrapped up this deal in relatively short order. would recommend fsam to family and friends! More