Franklin Sussex Auto Mall

After shopping several dealers online, I found the Sales managers extremely helpful and courteous and willing to work with me.They had no problem giving me all the information requested, UPFRONT and in a cl managers extremely helpful and courteous and willing to work with me.They had no problem giving me all the information requested, UPFRONT and in a clear simple to understand format. I would highly recommend to friends and family. More

My experience over all was excellent. The managers Jeff Benezra and Lamonte Mejia were very professional.Ron Biccum also did a excellent job of getting me into my new jeep.I would highly recommend Frankl Benezra and Lamonte Mejia were very professional.Ron Biccum also did a excellent job of getting me into my new jeep.I would highly recommend Franklin Sussex Automall. More

The experience of dealing with Franklin Sussex Auto Mall was excellent. Chris Suchy could not have been more accommodating. He listened to what we had to say, made some suggestions and then went to work o was excellent. Chris Suchy could not have been more accommodating. He listened to what we had to say, made some suggestions and then went to work on making a deal happen. We couldn't be any happier. We got even a better vehicle than we could have hoped for and got excellent value for our trade. This was far better than previous visits to dealerships. Although this was some distance to drive to make this deal, we would do it over again in a second. More

Time allowed for service 3 hrs. Work completed in 2 1/2 hrs. Very satisfied. Good job to the staff. no problems at all thanks hrs. Very satisfied. Good job to the staff. no problems at all thanks More

Once again, I had a great experience. Friendly atmosphere and very efficient service department. I would and do recommend Franklin Sussex County Automall to everyone I know. atmosphere and very efficient service department. I would and do recommend Franklin Sussex County Automall to everyone I know. More

Always get great service from the service department. Jack, Michael, Debbie, Roger and Jim Testa are very professional and accomodating. The service technicians are very knowledgeable and do a great job Jack, Michael, Debbie, Roger and Jim Testa are very professional and accomodating. The service technicians are very knowledgeable and do a great job. More

The service guys at Franklin Sussex Automall are an awesome bunch of experienced guys who know thier product well. They always take good care of us! awesome bunch of experienced guys who know thier product well. They always take good care of us! More

Was in for oil change and to check a front end noise. Service Dept took great care of me. Thanks to Jack and Tom! At first, car noise that I heard was still there. Tom came out with me for a drive and Service Dept took great care of me. Thanks to Jack and Tom! At first, car noise that I heard was still there. Tom came out with me for a drive and explained what I was hearing was normal noise. These facts put me at ease. Nice to have such personal service - right from the person who works on your car! Thank you FSA for always being dedicated to great serice and custom satisfaction. More

Excellent help to solve an electronic issue with onboard computer. Service dept is always friendly and attentive to your needs on any visits I make. computer. Service dept is always friendly and attentive to your needs on any visits I make. More

While regretting not remembering the specific individuals I encountered on the day I serviced my Dodge Ram, I can speak with complete sincerity that everyone I encountered that day was exceptionally pleasant I encountered on the day I serviced my Dodge Ram, I can speak with complete sincerity that everyone I encountered that day was exceptionally pleasant. From my first encounter with the service counter staff and his associates, to their manager who personally walked me through the mechanics of updating my key fob to the young woman who was situated in the show room that took my email address to the the sales staff that walked past me and exchanged pleasantries to the woman who took my payment at the cash register - it was as mentioned before, an exceptional experience. In essence, both the quality of service and the professionalism and courtesy in the way that the service was carried out (even the explanation of additionl service requirements) proved that Franklin-Sussex maintains a holistic approach in the assurance that their customers are happy. I purchased my Dodge at this facility and there were certain issues with the purchase that I was less than happy with but even then, the staff at Franklin-Sussex worked to "Make me whole" so to speak and that approach not only secured my eventual satisfaction, but kept me loyal. There are closer Dodge dealerships that I could go to but, I choose Franklin-Sussex. As for recommending this place - absolutely. The people there are like you and me... they have a job to do and they want to make their workplace a happy place to work in. Go in with a smile! More