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Franklin Sussex Auto Mall

Sussex, NJ

2.9
510 Reviews

315 State Route 23

Sussex, NJ

07461

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510 Reviews of Franklin Sussex Auto Mall

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July 06, 2012

Recently purchased a 2012 Town and Country from this dealership. Very pleased with the customer service. The salesman/ sales team was very responsive and always returned calls. We were very happy wit More

by coolvman83
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt- Sales
June 27, 2012

Service is Bad .........Dominic yelled at the customer .....I would not recommend these guys .....0 rated service ... Prices are not cheaper as advertised only thing they have is unsold lot of 800 cars on More

by whilad
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dominic
January 27, 2012

BUYER BEWARE!! FRANKLIN SUSSEX AUTO MALL 315 State Route 23 North Sussex, NJ 07461(877) 386-6661 HELLO WE BOUGHT OUR FIRST TRUCK FROM THEM IN 2009 MIND YOU WE LIVE IN NY SO ITS 1 HOUR AND 20 MINS TO GET THE More

by dealerslie
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
RON BICCUM
January 10, 2012

Here I am again looking for a new vehicle. This will be my third car purchased from Lisa Drake. She has gone out of her way, through my tears when feeling like nobody can help, and going out of her way to More

by cindygilson
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
lisa drake, Lisa Drake
December 05, 2011

Corrupt sales dept...do not go to this dealership unless you WANT to be ripped off. Especially steer clear of sales person Nina Lusic who is RUDE and WILL RAKE YOU OVER THE COALS. If she returns your calls, More

by y patel
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nina Lusic
December 01, 2011

Complete scam artists. Don't ever do business with this dealership. $3000 of warranties I did not ask for and add'l fees which were not disclosed were added to the final sale. The only way to get money bac More

by ScrewedOverAccidentVictim
Overall Experience
Recommend Dealer
No
Employees Worked With
Britt Harm
May 28, 2011

I had a horrible experience with this dealership. They were very nice before I bought the car, and pushed me to take it off the lot that day, so I did, but that's when the problems began. They gave me ba More

by Eagles8
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris
March 28, 2011

Prior to deal, very pushy. They were doing paperwork before we even agreed to deal. Bought Jeep liberty 2006. 46k miles after 1st week, radio did not work and light in console did not work. stated th More

by ceevee
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dominick
June 15, 2010

Amazing people! The whole sales team is down right friendly! I went in for their February special on the last day which included double my car's trade in value plus a flat screen tv. For a 7 year old More

by waliensunflower
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe
June 15, 2010

Amazing people! The whole sales team is down right friendly! I went in for their February special on the last day which included double my car's trade in value plus a flat screen tv. For a 7 year old More

by waliensunflower
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe
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