I had a horrible experience with this dealership. They
were very nice before I bought the car, and pushed me to take it off the lot that day, so I did, but that's when the problems began. They gave me ba
were very nice before I bought the car, and pushed me to take it off the lot that day, so I did, but that's when the problems began. They gave me bad information about my car's insurance status, which I had to rectify on my own, dropped the ball several times on getting my keyless entry installed (in fact, when I went one time, the man behind the service counter snapped at me, and my salesman lied to me about what days the service desk could schedule it), and perhaps most egregiously, they dragged their feet on getting me my license plates. The woman who handles DMV information is either incompetent or deliberately negligent; my temporary plate was about to expire and I hadn't received my real plates yet. It took calling the state DMV (several weeks after giving her the necessary info) to find out that FS Automall had NOT sent them my information at all. The dealership sat on it for weeks with no action; meanwhile, I couldn't drive my car after the temp expired. My salesman gave me a lot of pretend concern but never returned my calls (on any issue at all) and never helped move things in the right direction. He did not care at all, and it showed. Nobody else we called at the dealership returned my calls, either. I had to have a lawyer call the general manager on my behalf before they got me my plates, almost a month after I bought the car. They were paid to handle it in a prompt manner and kept feeding me lies about taking care of it, but it wasn't until the lawyer got involved that they acted (I got my plates the day after that phone call from the lawyer, meaning they could have done it quickly, but they just didn't feel like it).
I love my car; I wish I hadn't needed to buy it from them. They treated me with utter disrespect. Avoid this dealership like the plague.