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Fred Anderson Cadillac - Service Center

Greer, SC

4.2
2,829 Reviews

2,829 Reviews of Fred Anderson Cadillac - Service Center

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July 25, 2022

I love bringing my new XT5 I purchased from Bradshaw in for service. This was 1st service. Clay had everything ready when I got to the service Dept. Then I came back 2 days later and picked it up More

by FWMIDDLETON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay, Clayton Suggs
July 24, 2022

Complete lack of enthusiasm for customer service in assisting and communicating were depressingly huge detractors. More

by s_brinkerhoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Kitchens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

I AM SORRY TO HEAR THAT YOU HAD LESS THAN A 5 STAR VISIT. I WOULD LOVE THE CHANCE TO SPEAK MORE WITH YOU ABOUT THIS WHEN YOU HAVE TIME TO CALL. MY DIRECT NUMBER IS 864-879-7111 EXT 1301. I HOPE TO HEAR FROM YOU SOON. ZACK MORAN

July 24, 2022

Very great experience and the technicians did a fantastic job on my car. I will be bringing my car back for future repairs and updates. More

by Iam Legend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2022 -

Iam Legend responded

Great place to service a Chevy to keep it running!

July 24, 2022

Took a whole month to get my truck back. I was ok about the wait but they have poor communication about your vehicle when asked about the progress. I was told that it would be approximately More

by Bp73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cynthia Bailey
Jul 25, 2022 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

GOOD MORNING. I AM SORRY TO HEAR ABOUT THE LACK OF COMMUNICATION DURING THE RECENT VISIT. WE STRIVE FOR FIVE STAR SERVICE, AND IT APPEARS YOU DID NOT GET THAT. I WOULD LOVE THE CHANCE TO SPEAK MORE WITH YOU ABOUT THIS WHEN YOU HAVE TIME. MY DIRECT NUMBER IS 864-879-7111 EXT 1301 ZACK MORAN

July 21, 2022

The staff at Bradshaw always takes good care of us and keep our vehicle in top shape . I wouldn’t take it anywhere else More

by RACOBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easton Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Suggs
July 21, 2022

Service contact Becky Nicholson communicated with insurance company about estimate changes and Enterprise Car Rental. She made the process easy for me. Customer service was excellent.. More

by Greerpropertymanagementllc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Becky Nicholson
July 21, 2022

My car Took longer than expected to be fixed, but the work came out great! Great customer service too. More

by 1sandnat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
July 21, 2022

My backup camera stopped working. They explained on the phone what they thought the problem could be but couldn’t be sure until they actually looked at it. They had to order the parts More

by GZORDAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Suggs
July 21, 2022

Dealt with Chris in service. Picked up car next day. Had to take car back. Not fixed More

by WAYNE31
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris gray
Jul 22, 2022 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

GOOD MORNING SIR. THANK YOU FOR SPEAKING WITH ME THIS MORNING. AGAIN I APOLOGIZE FOR THE LESS THAN 5 STAR SERVICE YOU HAD AT OUR DEALERSHIP. I AM CONFIDENT MOVING FORWARD WE CAN GIVE YOU THE SERVICE YOU ARE USED TO WHEN VISITING OUR DEALERSHIP. AS ALWAYS PLEASE CALL ME IF YOU NEED ANYTHING, YOU HAVE MY CELL. HIT EM STRAIGHT. ZACK MORAN

July 20, 2022

They seemed to care less about the visit. Waiting area odor of mcDonalds. Two and 1/2 hours to do oil change and rotation. Left the plastic seat covers and paper in place. It was the most dep More

by thomash808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Kitchens
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Payne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

I AM SORRY TO HEAR OF THE CONCERNS ABOUT THE RECENT VISIT. WE STRIVE FOR FIVE STAR SERVICE WITH EVERY CUSTOMER THAT COMES THROUGH THE DOOR. I AM SORRY FOR THE EXTENDED WAIT TIME AS OUR GOAL IS TO HAVE YOU IN OUT OF DEALERSHIP WITHIN 1 HR FOR OIL AND ROTATE. WE ALSO TAKE PRIDE IN HAVE A CLEAN AND NICE WAITING AREA FOR ALL OF OUR CUSTOMERS. I WOULD LOVE THE CHANCE TO SPEAK MORE WITH YOU ABOUT THE CONCERNS YOU HAD, IF YOU COULD PLEASE CONTACT ME WHEN YOU HAVE A CHANCE AT 864-879-7111 EXT 1301 ZACK MORAN

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