Fred Anderson Cadillac - Service Center

my truck been there 3time not fix yet. last time it was there said on the way home I called and left voice mail for two different people no body call back and call today left voice mail to last time it was there said on the way home I called and left voice mail for two different people no body call back and call today left voice mail to Clay and no response More

I went in for a recall for the roof rail airbags. I made my appt 2 weeks in advance and they said they had the parts in stock. When I got there they didn't have the parts and said they couldn't compl I made my appt 2 weeks in advance and they said they had the parts in stock. When I got there they didn't have the parts and said they couldn't complete the recall on my truck. I wasn't happy. They suddenly found the parts. They completed the work and I went to get my truck. When getting into my truck I noticed a black plastic cover laying in the floor broken. It covers the wires going to the mirror from the headliner. I then noticed that the b-pillar cover on both sides were not installed correctly. They actually broke the plastic clips on the backsides. The technician doing the work just wedges them back on. Then comes the worse part. My truck was being worked on for a SAFETY RECALL. Upon noticing the b-pillars being messed up I also noticed the the SEATBELTS DID NOT FUNCTION due to the b-pillars being wedged back into place. They actually gave me the truck back in more unsafe then it was. I couldn't believe it. I don't see or understand how they could do that to a customer. They put my life and safety at risk but doing terrible work. They did make it right by replacing all parts with new parts. Now everything works as it should. I would not recommend this dealership for service to anyone. More

Terrible service car took two weeks for it to get don’t when I called up there he caught a attitude that I was calling. Plus they over charge you for simple xxxx. when I called up there he caught a attitude that I was calling. Plus they over charge you for simple xxxx. More