Fred Anderson Nissan of Asheville

Fine people Don`t get much better than this place . . service,is great. They did what they were supposed to do. I`ll go back to buy my 370Z!!! Don`t get much better than this place . . service,is great. They did what they were supposed to do. I`ll go back to buy my 370Z!!! More

Service Department Has Gone Downhill I left my car at the service department for my 105,000 service today. They took me to my office while the work was being done and the guy who picked m I left my car at the service department for my 105,000 service today. They took me to my office while the work was being done and the guy who picked me up scared the daylights out of me driving back to Andersen. I don't scare easily but sat in the passenger seat just hoping we were not in an accident. I told the service department he did not need to be driving the van when I got back there. Then my service was completed and I opened my car door to get in and was hit with a very strong smell of cigarette smoke. I have allergies and take shots and medication for my allergies so cigarette smoke does not work for me. I complained to the service department and they said he probably did not smoke in my car but that the guy who worked on my car was a smoker. He should never have gotten in my car while smoking or with the smell in his clothes as now the smell in my car was strong. My eyes started burning and became puffy, my throat was raw and I could taste cigarette smoke on my lips. I am a Realtor and I have people in my car all the time with sensitivity to smells so I try and keep my car odor free. Now I have a smoke smell in my car. Jennifer did ask me if she could take it back and have them handle the smoke smell but I was already running late for an apt. at that time and did not have time to wait any longer. On top of that when I left I started looking for my information on what was done that I paid about $900 for and realized they never gave me my paperwork. I called the service department back and asked Jennifer to email it to me. This was around 5pm and as of midnight tonight I still do not have it in my email. This was a horrible experience and I hate that I have to go back to maintain my car in the future. I really hope they make some changes before my next visit. I have left Don Woodruff a message to call me tomorrow as he had left for the day. It shall be interesting to see if I receive that phone call tomorrow. More

Fair, Friendly Dealership! I went to Fred Anderson after leaving another dealership and experienced a total 180 from the previous experience. I was greeted upon entering, passed I went to Fred Anderson after leaving another dealership and experienced a total 180 from the previous experience. I was greeted upon entering, passed on to a Sales Consultant and on my way to finding my new vehicle. I went in set on a model and was guided through the pros, cons and reasons why I would enjoy my selection. I test drove the car and was on my way within two hours in my new ride. I settled on a brand new 2016 Nissan Rouge SV and couldn't be happier. Kudos to the team and I would highly recommend to any suitors seeking a new car.! More

Stellar! Sam was honest, open and took his time to help me choose the right car. No pressure. He was very patient and thorough and I am thankful. Sam was honest, open and took his time to help me choose the right car. No pressure. He was very patient and thorough and I am thankful. More

Salesman was very knowledgable and did not pressure me. I met the salesman and sales manager on my my first and second visits. There was a little miscommunication about the final price but I was able to I met the salesman and sales manager on my my first and second visits. There was a little miscommunication about the final price but I was able to negotiate it with the sales manager. It was evident that the dealership was making every effort to meet my needs and that it was important that the customer be pleased with their purchase. My salesman was excellent in taking the time to explain all the features of the car. More

A Deal Beyond Belief! Sales Rep. Griffin Riffe worked with us the whole way through our process of purchasing a vehicle. Fantastic job done by Griffin, a great deal for us Sales Rep. Griffin Riffe worked with us the whole way through our process of purchasing a vehicle. Fantastic job done by Griffin, a great deal for us and wonderful experience in buying a car!!! More

Friendly, personal customer service Sales person Griffin Riffe helped me lease a Nissan Rogue. He is friendly, knowledgeable and took the edge off the stress of negotiating a new car lea Sales person Griffin Riffe helped me lease a Nissan Rogue. He is friendly, knowledgeable and took the edge off the stress of negotiating a new car lease. I would recommend dealing with Griffin at Anderson Nissan, and I appreciated his care and concern in helping me through the process. Griffin's follow-through is excellent. It's an very well-run dealership, too. More

great This dealership was great to work with as was Devon who was very helpful. I called and talked with Devon and then made an appointment to view the car. This dealership was great to work with as was Devon who was very helpful. I called and talked with Devon and then made an appointment to view the car. More

Truly Family Here Sales Rep Joe Rogers did an awesome job welcoming us, helping us choose the perfect car, and taking care of the entire process. He was not only our s Sales Rep Joe Rogers did an awesome job welcoming us, helping us choose the perfect car, and taking care of the entire process. He was not only our sales rep but also our friend. They truly wanted us to love the car we chose and made us feel like we are truly family and we can contact them any time with any questions or concerns. Buying a car has never been a FUN experience, but for once in our lives, it really was at Anderson Nissan. We've owned Chevrolets, Nissans, Fords, Toyotas, Hondas, but we always come back to the beloved Nissan. Thank you so much for giving us such a wonderful experience, Joe Rogers!!!!! We'll be back!!!! More

A Trip Interrupted and Rescued Although planning on buying a new car after a trip from Raleigh, NC to Lexington, KY our trip was interrupted by a breakdown in western NC. Our t Although planning on buying a new car after a trip from Raleigh, NC to Lexington, KY our trip was interrupted by a breakdown in western NC. Our ten year old and amazingly reliable Nissan Altima was seen promptly by service under the direction of Jennifer Kendell who was responsive to our situation and was prompt and accurate in diagnosing the problem. The diagnosis prompted us to move up our purchase of a new Nissan Altima if, and only if, the sale could be turned around in the course of the afternoon. This is where Joe Rodgers and the rest of the Nissan team came in, especially Joe who had given us a cordial tour of the lot while our old Altima was being diagnosed. Joe expedited the sale and after a long afternoon we left with a new Altima with all the features both my wife and I were looking for, an answer to prayer. Joe was attentive, empathetic, personable, easy to work with and fair. His customer focus was exemplary and his follow up since our purchase has been as well. I would rate my experience with Joe as a 5 out of 5! Joe's manager Mark Clampitt and financing representative Zain Rigby also provided wonderful and timely support. More