Having purchased several cars in the past, I'd have to say that the process and service by Mackly has been some of the best. He was knowledgeable about the features we wanted, and when he didn't know an answer, he found out and didn't pretend to know. He listened to everyone in the family's opinions and input. We didn't feel pressured to purchase as we checked out other options, but was also able to speed up the process once we made our decision and we needed to purchase by the end of the day. He stayed late after closing and didn't make is feel like it was an inconvenience. He has followed through on services needed after the sale, which makes it feel like he actually cares. We would definitely call Mackly again for a future car purchase.