Fred Anderson Nissan of Raleigh

I want to thank the salesman and all the staff for a wonderful experience They made sure we were informed about our new vehicle and and the benefits of the hybrid and all of the safety features My w wonderful experience They made sure we were informed about our new vehicle and and the benefits of the hybrid and all of the safety features My wife and I felt that they went above and beyond to make sure we were happy with our decision and we were impressed with how personable they were One of the best examples of great people More

Outstanding! By far the easiest and most professional car buying experience of my life! Great car, great price, great care and customer service! I will buy all fu By far the easiest and most professional car buying experience of my life! Great car, great price, great care and customer service! I will buy all future cars from Fred Anderson! Thanks Zeke, Sam, and Tony! More

Everyone was Extremely professional, knowledgeable, and friendly, . They listened well, we’re very responsive, yet not suffocating. They were also very efficient and respectful of my time. friendly, . They listened well, we’re very responsive, yet not suffocating. They were also very efficient and respectful of my time. More

Always courteous. No high pressure sales. Listened to what I wanted. Have used Fred Anderson for a long time and the service department is always great! Overall Fre No high pressure sales. Listened to what I wanted. Have used Fred Anderson for a long time and the service department is always great! Overall Fred Anderson is always my first choice dealer! More

I bought my 2016 Nissan Sentra from Fred Anderson in March of 2016. I came in for service in April 2022 because the brakes were grinding and there was an issue with the RPM’s when driving on the highway March of 2016. I came in for service in April 2022 because the brakes were grinding and there was an issue with the RPM’s when driving on the highway, they would randomly jump up when the road was flat and I wasn’t changing my foot on the gas pedal. The RPM’s would only flutter like that when the car was warm and when going down the highway and I made that known to the service associate when dropping my car off. When I picked the car up, I was charged a diagnostic fee of $199.32 and they only drove the car 5 miles, clearly not enough to replicate the issue. Also, I was only quoted and only approved $400 for a radiator flush and another recommended 60k mile maintenance. When I picked up the car, I was charged over $700. Chris R, Service Manager, did correct the issue and refund the diagnostic fee which I really appreciated. That made me want to give Fred Anderson Nissan another shot. I got in my car the other day after being out of town and my Forward Emergency Braking System light was on. After driving a bit, I noticed the Blind Spot Sensors were no longer working, which is why the light was on. I took my car back to Fred Anderson 06/14/2022 and again was charged a diagnostic fee of $199.32 and this time they told me the computer wasn’t able to diagnose any issues. I know that you have to pay your mechanics so I understand it shouldn’t have been free but I don’t agree with paying that much for you to not diagnose any issues and to hook it to a computer and drive around. Well then the icing on the cake, I pick up my car and pay the bill and go out to drive away to find a PAIR OF MENS WORK SHORTS in my back seat. What in the world are you doing in my car that you have shorts off of your body and why are you leaving them behind? This is unacceptable. I then came to discover a white stain on the carpet of my floor. So now I am paying for someone to drive my car around to not be able to diagnose any issues AND they’re doing God knows what in my car?! This is absolutely unacceptable. I brought this to the attention of Chris R and he was not empathetic at all, didn’t offer an apology or a resolution of any sort. I will NEVER buy a car from Fred Anderson Nissan EVER again and you WILL NOT find my Sentra there for ANYTHING ever again. More

Quientin was a very good sales man and I would keep coming back to him to help me get in what I want. Very awesome salesman. coming back to him to help me get in what I want. Very awesome salesman. More

Definitely this was the best car experience I have ever been a part of. The salesman Sam was great helping me find what I wanted and was very patient. He then takes me to the finance manager and that’s whe been a part of. The salesman Sam was great helping me find what I wanted and was very patient. He then takes me to the finance manager and that’s where the best experience got stronger. Tony was so good with explaining to me my options on warranty and Gap and my interest rates. definitely will recommend this dealership to all my friends. Thanks guys. More

Easiest car buying experience I’ve ever had. From my sales rep Michael, Sales Mgr Carl to Tony in financing. They all were extremely helpful. From my sales rep Michael, Sales Mgr Carl to Tony in financing. They all were extremely helpful. More

I wanted to buy a car without the hazle of going back and forth, I wanted someone who was straightforward and caring and that's what I got from Malcom. Thank you for listening and caring forth, I wanted someone who was straightforward and caring and that's what I got from Malcom. Thank you for listening and caring More

My wife and I recently purchased a Nissan Rogue at Fred Anderson Nissan in Raleigh and I feel impressed to share some thoughts of our recent experience. First, the positive. Mr. Tony Degrezia, Busines Anderson Nissan in Raleigh and I feel impressed to share some thoughts of our recent experience. First, the positive. Mr. Tony Degrezia, Business Manager was friendly, helpful, and professional. We had secured financing with our local credit union, and he took his time with us exploring additional financing opportunities. Due to a very strong credit rating, he was able secure a lower rate. He was efficient and respected our time and we were in and out of his office in a timely manner. His customer service skills are an asset to the dealership. My wife and I had a good test-driving experience, identified a vehicle we both liked, and began to negotiate a reasonable purchase price. Due to work conflicts, we were not able to finalize the sale until 6 days later (we live over an hour away). The night after completing the purchase, I went online and found the dealership had dropped the price on the vehicle we had purchased an additional $500. It would have been nice to know before we signed the paperwork that the price had been dropped and to have benefited in some manner by that price adjustment. In my opinion, it is always good business to put the customer first and to pay attention to details. Secondly, after we signed the purchase documents, we were given 1 key and told that it was the only key available. If we wanted a second key, we were informed it would cost an additional $300. I have never purchased a vehicle at a dealership and been told after the fact we would have to purchase an additional key. In addition, when my wife started the car up at the dealership for the trip home, the warning light on the key came on, "key low battery". I think when a person pays $26,000 for a vehicle there should be 2 functional keys provided as part of the sale and batteries should be a part of the vehicle checklist. At a minimum, an offer to share the expense of a second key should have been made. It is always good business to put the customer first and pay attention to details. Lastly, as my wife pulled out of the dealership, the car's fuel tank light immediately came on and reported 34 miles until empty. I have never purchased a car from a dealership without a full tank of gas. It is always good business to put the customer first and to pay attention to details. The difference between an average or good dealership and an excellent dealership that promotes a high level of customer service, trust, and repeat business is putting the customer first and paying attention to the details. We are enjoying the vehicle but still have a very unsettled feeling about our first experience with the Fred Anderson brand. In my opinion, the dealership did not pay attention to the details or put the customer first. I would not recommend this dealership. More