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Fred Anderson Nissan of Raleigh - Service Center

3.6

10 Lifetime Service Reviews

9225 Glenwood Avenue, Raleigh, North Carolina 27617

10 Reviews of Fred Anderson Nissan of Raleigh - Service Center

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March 24, 2018

"Great Service"

- Michigan Mama

I stopped by the dealership because I needed help with my navigation system. Mackly Bien-Aime greeted me at the entrance of the showroom. After explaining my questions he immediately offered to assist. He helped me with the settings on my navigation and showed me where I could find extra help if needed in my owner’s manual. What a pleasant young man. A real asset to your team!

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Recommend Dealer
Yes
Employees Worked With
Mackly Bien-Aime
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 26, 2018 -

Fred Anderson Nissan of Raleigh responded

Thank you for the great feedback! We take pride in providing a great customer experience and Mackly is no exception. Come again soon!

November 20, 2017

"First Time Service Experience"

- Nadim K

Setup an appointment for service online, only to find out few days later that the system has purged it. I've called and setup another one at 8am, arrived 7:45am, and the oil change took close to 2 hours. The reason was that they are backed up. How can they be backed up when I arrived at an appointment 7:45? And the shuttle service is only within 11 miles (I live 14 Miles). Service Manager Ben Sampson was apologetic. To make things worse, the 2017 vehicle arrived with windows open, when I got into it, it reeked of sewage. The manager explained that they are mandated to use reclaimed sewer water. I told him, as a Civil Engineer, I know how that works, and it shouldn't smell like xxxx once reclaimed. I hope next time, things will be different, since I've already pre-purchased the service agreement.

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Recommend Dealer
No
Employees Worked With
Lauren Nosek, Ben Sampson
July 06, 2017

"Over Priced on Service "

- Abid

I was given a $2789 quote to replace, mount and balance all 4 tires. I was charged $265.20 for Michelin Latitude Tour 235/65R18 while the price else where is way cheaper than what I paid ($200 in Sams Club, $193 in Walmart and $250 in Michelin website). I reached out to an associate at Michelin, he did confirm the quality is same irrespective of where I bought Michelin tires. I was told to get written quote for price matching. I've sent my purchased bill but they denied matching price. If you want to change your tires / replace a battery go to Walmart and have them replaced there you can get the job done with less than 30 % of the quote they give you and it comes with warranty with minimal fess (way cheaper than than the labor cost with the dealer). Next time I will do my research before committing. I really liked Fred Anderson Nissan, after my experience I have to question their pricing wile they have a whole "Date to Compare" page on their website. Cassidy and Phillip were great answering all the questions so gave them 5 *s. 1 * for inflated pricing and false "Dare to Compare" claim. Thank You

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Recommend Dealer
No
Employees Worked With
Cassidy, Phillip
October 04, 2015

"Very professional staff in service department"

- happycustomer123

I brought a Pathfinder due to problems with battery..They were very professional and explained that last batttery installed (at a different dealer) was not installed properly..They cleaned my battery terminals in detail.They gave me a courtesy ride home because it was too late to diagnose and fix that day..Even though I purchased vehicle from a competitor, i would feel confident in purchasing from Fred Anderson In the future. One can rest assured that I will use their service department in the future..I can tell that this is a very honest dealership..They rendered the best service I have ever had with a dealer's auto maintenance department..

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Recommend Dealer
Yes
Employees Worked With
Colby Carden
Oct 05, 2015 -

Fred Anderson Nissan of Raleigh responded

Thank you for the great feedback! We're very happy to hear that you were pleased your visit here with us at Fred Anderson Nissan of Raleigh. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best regards, Jennifer Wood, Owner Loyalty Manager, jwood@anderson-auto.com

December 18, 2014

"Amazed by your Service Department"

- Jannah

This past summer I noticed that the airbag light was on continually and another airbag light on the panel behind the steering wheel was also on. I made an appointment with your auto service department to see what was wrong. The diagnosis was airbag sensor failure. The repair would cost approximately $1500. Since I live on a limited income, your Assistant Service Manager, Ben, suggested I call Nissan to see if I could receive some assistance with the repair expenses. I was treated After contacting Nissan I was awarded assistance covering all expenses. Though my whole experience, which took approximately 3 months, I was treated kindly and all my questions were answered. Never have I had such a wonderful experience. Your staff has restored my faith in car maintenance people. I believe your service department made sure that I had safe transportation by giving me a vehicle to drive that had functioning airbags. I would not hesitate to recommend Fred Anderson Nissan to anyone. I cannot thank you enough for your kindness. Sincerely, Janice Nelson

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Recommend Dealer
Yes
Employees Worked With
Ben (not sure of his last name--Sampson?-Assistant Service Manager
Dec 19, 2014 -

Fred Anderson Nissan of Raleigh responded

Thank you for the excellent review! It is great to know that our team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Be sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Best Regards, Bryan Easley, GM

December 11, 2014

"Tire puncture - Donnie in Service Dept is great!"

- scowally

Last week I got a low pressure warning on one of my tires as I was heading home from work. I was going to pass near Fred Anderson and thought I would try to swing by to have them take a quick look since I have nitrogen in my tires. Called Service Dept and spoke with Donnie and he said shop closed at 5:00 (in 15 min!!) - I hustled to get over there and made it to dealership just before 5. Bad news - there was a screw in my tire. Donnie said he would quickly have one of the service guys take a quick look and see if it could be plugged (he was as good as his word as I watched him drive my car into the service area and corral one of the service techs). I stopped to chat with my Salesman and Donnie came by after 15 min with my keys and said I was good to go - Car parked out front and no charge. Frankly speaking I hadn't been much impressed with Anderson Nissan as I had hit some 'bumps' during the purchase of 2014 Altima in July 2014 but Donnie's attentive service is winning me over to Anderson Nissan.

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Recommend Dealer
Yes
Employees Worked With
Donnie from Service
Dec 12, 2014 -

Fred Anderson Nissan of Raleigh responded

Thank you for writing about your visit with us! I am happy to hear that Donnie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best Regards, Bryan Easley, GM

August 04, 2014

"2013 Nissan Quest SV wearing out the tires at 15,000 miles."

- ls1982

i Took my 2013 Nissan Quest SV van that i purchase brand new from southernstates nissan, it keeps wearing out the tires on the outside, i took it in may and the charge me for the alignment, i told Ruben it was not alignment problem that vehicle had an issue. So i paid the $79.00 for the alignment and the tire rotation the van only had 12,000 miles back then ,went back month later in July to be exact because it was doing the same thing. So i told them the issue and the went and put it on the alignment rack again, it was very well aligned. Mike the service manager came and talk to me but did not offer no solution to the problem, all he said was that he would call me back that following Monday because he needed to talk to an engineer or field tech. is August now and he has not call me back with a solution or anything i have left several voicemail messages and he does not return the calls the van has 16,000 miles and all 4 tires are wore out pretty much, i took it to inspection this past week and the technician was not going to passed it because of the tires. Poor service communication, i also have a 2014 Nissan Altima and if it wasn't for the family warranty i would take it somewhere else. Very dissapointed

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Recommend Dealer
No
Employees Worked With
Mike Henthorn
April 11, 2014

"Service Work"

- jmacmiller

My husband bought me a 2011 Nissan Sentra SE-R Spec V 6 speed manual. 2 weeks after we had the car the clutch blew. Luckily it was still under warranty, so they fixed it. 3,000 miles later it blew again. Now, I have owned 2 other cars with manual transmission and never blew a clutch before. We towed it back to the dealership. I was very upset to have this happen again so soon and to have to rely on others for transportation again. At first we found out that it was not going to be covered because we were no longer under the warranty. That made us even more upset. We called Nissan Customer Support and found out that it should be covered. This dealership is a new Nissan dealership and it ended up being a misunderstanding. When I talked to the Service Manager again, he was very helpful and did everything he could to make it right, including giving me a loaner car. I would definitely go back after this experience and the fact that they made everything right. I would also recommend them to others. Thanks Mike! You have made a believer out of me again.

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Recommend Dealer
Yes
Employees Worked With
Mike Henthorn
Apr 14, 2014 -

Fred Anderson Nissan of Raleigh responded

Thank you for taking the time to provide us with this feedback. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. We're very sorry for any inconvenience that occurred in our service department but we are happy to hear that our service manager, Mike was able to turn the situation around. If you have any questions, please do not hesitate to contact me directly. Truly, Bryan Easley, GM

January 05, 2014

"I had a sudden, unexpected malfunction with my car when I..."

- shahar1

I had a sudden, unexpected malfunction with my car when I drove to Raleigh from another city. They got me in immediately, quickly diagnosed the problems and was able to fix it in the time it would have taken most dealer service centers over a day so I was able to get home the same day in my car. They listened to me, worked with me, and explained everything well. While I was waiting for my car, even the salespeople came up to me asking if I wanted them to check on the status of my car since they saw me waiting there for a while. I have been to many Nissan dealer service centers in different states and this one is the best one I have worked with. I will be coming back to this service center even though there are ones closer to me.

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Recommend Dealer
Yes
Employees Worked With
Jody Flint
Jul 24, 2014 -

Fred Anderson Nissan of Raleigh responded

Thank you so much for taking the time to share your experience at our dealership! We greatly appreciate your kind words and your wonderful star rating! We pride ourselves on offering an elite level of customer service and it is truly gratifying to hear that your experience reflects our dedication to this aim. We are glad that your car is in good working order now! Be sure to like us on Facebook and follow us on Twitter for special offers and updates. Regards, Bryan Easley, GM

Jul 24, 2014 -

Fred Anderson Nissan of Raleigh responded

Thank you so much for taking the time to share your experience at our dealership! We greatly appreciate your kind words and your wonderful star rating! We pride ourselves on offering an elite level of customer service and it is truly gratifying to hear that your experience reflects our dedication to this aim. We are glad that your car is in good working order now! Be sure to like us on Facebook and follow us on Twitter for special offers and updates. Regards, Bryan Easley, GM

November 24, 2013

"Well to start I Edwin Kearse im very pleased on how Fred..."

- ezduzit14

Well to start I Edwin Kearse im very pleased on how Fred Anderson is handling ones that have been affected from the dealership (southern states Nissan ) that was in business , I can only speak on my situation , as I stated before im very much so satisfied , im a truck driver and I purchased my 2009 Altima from southern states Nissan in January of 2013 and since then ive had nothing but problems mechanically since then I was sold a car that had not gone thru a good complete inspection it was out of date for NC inspection so me and my wife was driving a car that not even to be driven on the road but we didn't know that until the service department informed us and they thought we knew but we didn't but salesperson knew it but did not tell us he was jus ready to make a sale , furthermore I had to bring back for wheel bearings , oil pan , serpentine belt , air condition, which thru all this reuben and Kenny really helped me and on top of that im a truck driver that works thru the night driving then im having to bring car in for mechanical issues . But this past week working with same ones and definitely cannot forget mike and I had to bring car back after driving truck thru the night and I waited for car most of the day which they offered me a ride but I jus got really comfortable there I kinda forgot I needed a ride home or like they told me anywhere that I needed to go that itself is like 20star service .Now where michelle in financing comes in this experience is that she knows what I been thru and gave me some suggestions on what I needed to do plus jus remembering me and she asked the same question everytime are they taking care of ya back there! THE WHOLE ATMOSPHERE TOTALLY POSITIVE! So to sum it up there cleaning up ! Where southern states have messed up! And in my situation being sold a bad car, fred Anderson didn't have go the xtra mile but they did because they know jus know whats right! I thank the salespeople they were very kind and helpful also mr. tim giving his time to explain some warrenties that I could think about.I cant remember his name but the gentleman doing the transporting he gave me ride to my job which was very important in getting there, but the only thing I really regret isnot buying a car to be part of fred Anderson family but from the way I was treated this past week with the kindness and consideration I think I was jus adopted into the family ! Thank you so much ! And so jus to let fred Anderson know the southern states plate fram is coming off ! love to meet Mr.Anderson ! Even though I didn't buy from id love to have that fram on my car because people need to know it got special treatment from the one and only Fred Anderson! F stands for friendly and the A stands for approachable. Thanx for all do! Edwin Kearse 919-924-6695

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Recommend Dealer
Yes
Employees Worked With
kenny,reuben,michelle,mike,, Michelle Woodward, Mike Henthorn
Feb 21, 2014 -

Fred Anderson Nissan of Raleigh responded

Edwin, We really appreciate the kind words. We can't tell you how happy we are to have you as a part of our Family here at the new Nissan of Raleigh. It's always a pleasure seeing you when you come in! If you need anything, you always know how to reach us. Thank you again for your support. Sincerely, Andrea Hansen Owner Loyalty Manager Fred Anderson Nissan 919-747-5820

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