Fred Anderson Nissan of Raleigh - Service Center

Amazed by your Service Department This past summer I noticed that the airbag light was on continually and another airbag light on the panel behind the steering wheel was also on. I m This past summer I noticed that the airbag light was on continually and another airbag light on the panel behind the steering wheel was also on. I made an appointment with your auto service department to see what was wrong. The diagnosis was airbag sensor failure. The repair would cost approximately $1500. Since I live on a limited income, your Assistant Service Manager, Ben, suggested I call Nissan to see if I could receive some assistance with the repair expenses. I was treated After contacting Nissan I was awarded assistance covering all expenses. Though my whole experience, which took approximately 3 months, I was treated kindly and all my questions were answered. Never have I had such a wonderful experience. Your staff has restored my faith in car maintenance people. I believe your service department made sure that I had safe transportation by giving me a vehicle to drive that had functioning airbags. I would not hesitate to recommend Fred Anderson Nissan to anyone. I cannot thank you enough for your kindness. Sincerely, Janice Nelson More

Tire puncture - Donnie in Service Dept is great! Last week I got a low pressure warning on one of my tires as I was heading home from work. I was going to pass near Fred Anderson and thought I would Last week I got a low pressure warning on one of my tires as I was heading home from work. I was going to pass near Fred Anderson and thought I would try to swing by to have them take a quick look since I have nitrogen in my tires. Called Service Dept and spoke with Donnie and he said shop closed at 5:00 (in 15 min!!) - I hustled to get over there and made it to dealership just before 5. Bad news - there was a screw in my tire. Donnie said he would quickly have one of the service guys take a quick look and see if it could be plugged (he was as good as his word as I watched him drive my car into the service area and corral one of the service techs). I stopped to chat with my Salesman and Donnie came by after 15 min with my keys and said I was good to go - Car parked out front and no charge. Frankly speaking I hadn't been much impressed with Anderson Nissan as I had hit some 'bumps' during the purchase of 2014 Altima in July 2014 but Donnie's attentive service is winning me over to Anderson Nissan. More

Service Work My husband bought me a 2011 Nissan Sentra SE-R Spec V 6 speed manual. 2 weeks after we had the car the clutch blew. Luckily it was still under warra My husband bought me a 2011 Nissan Sentra SE-R Spec V 6 speed manual. 2 weeks after we had the car the clutch blew. Luckily it was still under warranty, so they fixed it. 3,000 miles later it blew again. Now, I have owned 2 other cars with manual transmission and never blew a clutch before. We towed it back to the dealership. I was very upset to have this happen again so soon and to have to rely on others for transportation again. At first we found out that it was not going to be covered because we were no longer under the warranty. That made us even more upset. We called Nissan Customer Support and found out that it should be covered. This dealership is a new Nissan dealership and it ended up being a misunderstanding. When I talked to the Service Manager again, he was very helpful and did everything he could to make it right, including giving me a loaner car. I would definitely go back after this experience and the fact that they made everything right. I would also recommend them to others. Thanks Mike! You have made a believer out of me again. More

I had a sudden, unexpected malfunction with my car when I drove to Raleigh from another city. They got me in immediately, quickly diagnosed the problems and was able to fix it in the time it would have taken drove to Raleigh from another city. They got me in immediately, quickly diagnosed the problems and was able to fix it in the time it would have taken most dealer service centers over a day so I was able to get home the same day in my car. They listened to me, worked with me, and explained everything well. While I was waiting for my car, even the salespeople came up to me asking if I wanted them to check on the status of my car since they saw me waiting there for a while. I have been to many Nissan dealer service centers in different states and this one is the best one I have worked with. I will be coming back to this service center even though there are ones closer to me. More

Well to start I Edwin Kearse im very pleased on how Fred Anderson is handling ones that have been affected from the dealership (southern states Nissan ) that was in business , I can only speak on my situati Anderson is handling ones that have been affected from the dealership (southern states Nissan ) that was in business , I can only speak on my situation , as I stated before im very much so satisfied , im a truck driver and I purchased my 2009 Altima from southern states Nissan in January of 2013 and since then ive had nothing but problems mechanically since then I was sold a car that had not gone thru a good complete inspection it was out of date for NC inspection so me and my wife was driving a car that not even to be driven on the road but we didn't know that until the service department informed us and they thought we knew but we didn't but salesperson knew it but did not tell us he was jus ready to make a sale , furthermore I had to bring back for wheel bearings , oil pan , serpentine belt , air condition, which thru all this reuben and Kenny really helped me and on top of that im a truck driver that works thru the night driving then im having to bring car in for mechanical issues . But this past week working with same ones and definitely cannot forget mike and I had to bring car back after driving truck thru the night and I waited for car most of the day which they offered me a ride but I jus got really comfortable there I kinda forgot I needed a ride home or like they told me anywhere that I needed to go that itself is like 20star service .Now where michelle in financing comes in this experience is that she knows what I been thru and gave me some suggestions on what I needed to do plus jus remembering me and she asked the same question everytime are they taking care of ya back there! THE WHOLE ATMOSPHERE TOTALLY POSITIVE! So to sum it up there cleaning up ! Where southern states have messed up! And in my situation being sold a bad car, fred Anderson didn't have go the xtra mile but they did because they know jus know whats right! I thank the salespeople they were very kind and helpful also mr. tim giving his time to explain some warrenties that I could think about.I cant remember his name but the gentleman doing the transporting he gave me ride to my job which was very important in getting there, but the only thing I really regret isnot buying a car to be part of fred Anderson family but from the way I was treated this past week with the kindness and consideration I think I was jus adopted into the family ! Thank you so much ! And so jus to let fred Anderson know the southern states plate fram is coming off ! love to meet Mr.Anderson ! Even though I didn't buy from id love to have that fram on my car because people need to know it got special treatment from the one and only Fred Anderson! F stands for friendly and the A stands for approachable. Thanx for all do! Edwin Kearse 919-924-6695 More