Fred Anderson Toyota

I trust them . I feel they are always honest. Geoff was truthful about my concerns. I feel they are always honest. Geoff was truthful about my concerns. More

After receiving a text notification that my vehicle was ready, I came into the service area. Joseph was with another customer, so I waited down the walkway. After about 10 minutes, I noticed the customer h ready, I came into the service area. Joseph was with another customer, so I waited down the walkway. After about 10 minutes, I noticed the customer had already left, but Joseph never attempted to come get me. When I finally approached his desk, he told me I would need to wait longer because something needed to be added to my bill. This was confusing because I had already received the “vehicle ready” text. As I explained my concerns, I was giving constructive feedback on how the visit felt from a customer perspective, but Joseph became defensive and continued to go back and forth with me. This added more time when I was already late for my next appointment. He then told me to follow him and quickly walked across the parking lot looking for my vehicle, moving so fast that I had to struggle to keep up with him while carrying my work bag. Once we reached my car, he simply handed me the keys, placed my receipt inside, and walked away without explaining what services were completed. Based on the receipt, it appears only an oil change was performed, which took about two hours (12:30 PM – 2:35 PM). Normally, I receive a recommendations sheet outlining additional services needed, but this time I was given nothing. No explanation was provided, no walk-through of my service, and no professional closing of the visit. Overall: The experience left me feeling dismissed and undervalued as a customer. What I intended as constructive feedback turned into defensiveness and a rushed, incomplete handoff. This is not the level of service I expect. More

Great customer service and staff about poor maintenance customers need to see what is being done to the car customers need to see what is being done to the car More

Once you take the car home you will never get up with anyone. Even if you leave a message they will not return your calls. Very disappointed. anyone. Even if you leave a message they will not return your calls. Very disappointed. More

I have had my Toyota Camry for 6 years now and have had all the maintenance done at Fred Anderson in Raleigh NeC where I purchased it. Dependable, friendly and nice facility. Will cont. all the maintenance done at Fred Anderson in Raleigh NeC where I purchased it. Dependable, friendly and nice facility. Will cont. More

Most pleasant visit. Hannah was very informative and efficient. Her knowledge for my service was excellent. Hannah was very informative and efficient. Her knowledge for my service was excellent. More

Hannah, my service consultant, is wonderful! She explains everything very clearly and is extremely knowledgeable. She is also friendly, patient and kind. I liked her so much the first time I had She explains everything very clearly and is extremely knowledgeable. She is also friendly, patient and kind. I liked her so much the first time I had her that I specifically requested her again for this appointment. And I’ll request her again whenever I come to get my car serviced! More

My service manager Dylan was excellent. I went in for a brake check and although the service department was obviously very busy the checkup, including a video of the work done in less than I went in for a brake check and although the service department was obviously very busy the checkup, including a video of the work done in less than an hour. More

They will promise you the world to get you in the door. Once you don’t qualify, they rush you out. And manager doesn’t respond to complaints about his employees shady sales tactics. Once you don’t qualify, they rush you out. And manager doesn’t respond to complaints about his employees shady sales tactics. More

Everyone at the dealership was very helpful, knowledgeable, and professional. The employees had great rapport with each other and I felt well taken care of. knowledgeable, and professional. The employees had great rapport with each other and I felt well taken care of. More