Fred Anderson Toyota

I was able to have the i a taken care of the same day. Richard was excellent to work with. Quite satisfied. Don harpster Richard was excellent to work with. Quite satisfied. Don harpster More

Highly recommend! He delivered our new vehicle exactly as planned. From the very beginning all the way through to the delivery date, he explained every single detail c He delivered our new vehicle exactly as planned. From the very beginning all the way through to the delivery date, he explained every single detail clearly and kept us informed. Excellent and professional service throughout the entire process More

The service advisor was terrific, a good listener and communicator I was very pleased with the service and surprised that I needed a battery. Better there than at home! communicator I was very pleased with the service and surprised that I needed a battery. Better there than at home! More

I recently visited Fred Anderson Toyota of Raleigh for a scheduled maintenance on my Toyota Prius, and the experience was excellent. Geoffrey, the supervisor at the service department, took care of me. He w scheduled maintenance on my Toyota Prius, and the experience was excellent. Geoffrey, the supervisor at the service department, took care of me. He was very friendly, professional, and made the whole process smooth. The service was quick, efficient, and well-organized. Highly recommend this location. More

Always the best service department! Latisha is my girl😎. Love the customer lounge and waiting area too! Latisha is my girl😎. Love the customer lounge and waiting area too! More

Geoff and his team, along with Evan in rentals, provided fantastic service. Although the service ended up being more complicated than originally planned, they made exceptional efforts to get the part and c fantastic service. Although the service ended up being more complicated than originally planned, they made exceptional efforts to get the part and complete the work. The caring service was greatly appreciated. More

Good service advisor, scheduling and maintenance work. Nice waiting area and amenities. 20 year customer. Nice waiting area and amenities. 20 year customer. More

I would not recommend buying a vehicle from Fred Anderson Toyota if you expect reliable service after the sale. The sales experience may be fine, but the service department has completely ruined the owner Toyota if you expect reliable service after the sale. The sales experience may be fine, but the service department has completely ruined the ownership experience for me. I have now wasted two separate mornings trying to get them to complete a Toyota TSB repair for squeaky brakes on my new $70k 4Runner. Before both appointments, I specifically called and confirmed that they had the parts needed to complete the repair. Both times, I was told yes. At the first appointment, they took the brakes apart and then realized they only had 3 of the 4 replacement parts needed. I was told they would call me when the remaining part came in. Months went by and I never received a call. Trying to get through by phone was also a mess, because the phone system seems designed mainly to schedule appointments, not resolve existing service issues. After I opened a brand engagement case with Toyota, I promptly received a call from Aurora. To her credit, she dug into the issue, identified the problem, confirmed a new appointment, and told me the parts were in stock and committed to my vehicle. I showed up for the second appointment today and again asked the service advisor to confirm that they had the parts. At first, he said they did not. After more digging, they “found” them. Then, after I had already waited about 90 minutes, Kevin came to the waiting room and told me they did not actually have the correct parts. At that point, I spoke with the service manager. The offered solution was to top off my gas tank. That does not come close to making up for two wasted mornings, taking time off work, arranging my schedule around these appointments, and still not having the issue fixed. This has been an extremely frustrating experience. I bought a very expensive new vehicle and have had to chase the dealership for months just to get a known Toyota service issue addressed. Based on my experience, I would not trust Fred Anderson Toyota’s service department. More

Rishad from the Fred Anderson Toyota was great knowledgeable about my vehicle. He made the service experience very enjoyable. See you next time Rishad. knowledgeable about my vehicle. He made the service experience very enjoyable. See you next time Rishad. More