Fred Anderson Toyota of Charleston

Excellent buying experience. No pressure, just very helpful This was my second purchase from Fred Anderson. Although I don't like traveling all the way to West Ashley (I live on IOP), they always make it worth This was my second purchase from Fred Anderson. Although I don't like traveling all the way to West Ashley (I live on IOP), they always make it worth the experience whether it's buying a car or getting it serviced. On this particular occasion, I came back 3 times before finally deciding on which RAV4 to buy. All I can say is that the salesman who sold me the car; Taylor Dunn, was just a pleasure to work with. He answered all my questions, he helped me get my Android hooked up so I could use Google maps and Waze and he was just a really helpful. The manager I worked with was Don Hesher and he helped me work out a very reasonable deal that I was satisfied with. It's what the car buying experience hould be: I felt I got a reasonable trade-in for my Prius and got a pretty nice discount on the RAV4. I'm sure they made their profit so we all went home happy. More

When the sales is done, they are done with you After submitting an on-line inquiry on a truck, FA Toyotat called me the very next morning to see when I would like to visit their dealership for a te After submitting an on-line inquiry on a truck, FA Toyotat called me the very next morning to see when I would like to visit their dealership for a test drive. We went down the next morning & they had the truck waiting for our test drive. After a painful negotiations between our sales guy, the sales manager & some other manger, we finally agreed to a price & purchased the truck (on Friday). The truck had a hard shell Diamond Back topper on it that required 2 keys to lock it. The keys were not available & we were told they would contact the previous owner to inquire OR they would order new key for me on Monday. It took several attempts on MY part to get answers back on these keys. I had even sent the information to the mfg. of the topper along with all the information they needed to order the keys...basically did their job for them. I finally get a text back from the salesman wanting me to purchase the keys & they would send me the money. Poor customer service. In addition, after driving the truck home, I noticed the steering wheel "bouncing" as if the wheels were out of balance. I immediately called the salesman & he said to bring it in on Saturday & they would fix it immediately. Upon arrival at the dealership, the service manager quickly told me it could not be done today & the salesman had no authority to authorize such service. After going round & round between the salesman, service manager & sales manager for almost 45 minutes, the service manager finally drove the truck & said the wheels needed balanced. A loaner was provided, reluctantly and even after this was one of the "sales" features for serviced vehicles) and the problem was solved. Frustrated with the customer service & follow up is poor. Frustrated in Charleston, SC! More

Service with a smile Getting my vehicle serviced was a breeze and the Service e were professional and friendly. Calling to make the appointment was easy and again the rep Getting my vehicle serviced was a breeze and the Service e were professional and friendly. Calling to make the appointment was easy and again the rep was courteous and quick. More

The Best Car Dealership! I have been a very happy customer of Anderson Toyota of Charleston for many years. I bought my last 5 vehicles from that dealership and was always imp I have been a very happy customer of Anderson Toyota of Charleston for many years. I bought my last 5 vehicles from that dealership and was always impressed by the honesty, integrity and supreme service I encountered an enjoyed. More

SO excited to be a new car owner! Eric was amazing to work with. I was very undecided on what I wanted and he was patient with me. Financing was an easy process with Melissa. Both are super nice and I h work with. I was very undecided on what I wanted and he was patient with me. Financing was an easy process with Melissa. Both are super nice and I highly recommend them! First class service all the way! Thank you both so much!! More

Great service department! The service was fast and efficient. I was checked in and my service set up by Chivas Porter. All service was completed within 45 minutes. The service was fast and efficient. I was checked in and my service set up by Chivas Porter. All service was completed within 45 minutes. More

They were Extremely helpful and gave me information about my car plan that I didnt even know about. I waited under the estimated time given and that was awesome! my car plan that I didnt even know about. I waited under the estimated time given and that was awesome! More

Great service at Fred Anderson Toyota today.Eric Great service at Fred Anderson Toyota today. Eric Peterson helped me out in finding a great reliable car at a good price. Along with Eric, Bill Utnic Great service at Fred Anderson Toyota today. Eric Peterson helped me out in finding a great reliable car at a good price. Along with Eric, Bill Utnick and Steve Rhoads made the whole experience comfortable, genuine and easy. I would highly, highly recommend anyone looking for a new or used car to make this team at Fred Anderson Toyota Charleston your first choice!! More

Felt at home as always, it's my third truck and everyone is always willing to help and very friendly. Joy handled everything perfectly and got me set up with new vehicle thank you very much!! is always willing to help and very friendly. Joy handled everything perfectly and got me set up with new vehicle thank you very much!! More

We had a great experience working with Eric & Matt. We definitely recommend them and will visit them again in the future. Dealings were quick, easy and effortless. definitely recommend them and will visit them again in the future. Dealings were quick, easy and effortless. More