Fred Anderson Toyota of Charleston

From the moment I was greeted at the door to when I picked up the car, the Fred Anderson staff completely turned around a really stressful week. Last week, I had taken my car in to another shop for mu picked up the car, the Fred Anderson staff completely turned around a really stressful week. Last week, I had taken my car in to another shop for multiple fixes that had gone poorly. I was lucky enough to have been following my partner to Fred Anderson when the power steering on my car went out. Leroy in the servicing department immediately explained the situation with my car, walked me through the fixes, and they even took care of recalls while my car was in! RJ also stepped in to help with a loaner car, but they had my car ready by the time I arrived to get the rental! I almost teared up-- it was such a breath of fresh air to be helped so efficiently, and with professionalism and kindness. I will not be taking my car anywhere else from now on. Thank you, Fred Anderson team!! You guys make a real difference!! More

Always very helpful setting up my appointment. Very professional with answering any questions I have concerning the service or concerns with my new vehicle. Thank you, Leroy! Very professional with answering any questions I have concerning the service or concerns with my new vehicle. Thank you, Leroy! More

Was having an issue with my truck which was still under warranty. George was assigned as my service rep and I could not be any more appreciative. From the very beginning George was straight forward and set warranty. George was assigned as my service rep and I could not be any more appreciative. From the very beginning George was straight forward and set realistic expectations on how long my truck would take and he was spot on. George was also very communicative through the entire process which I couldn't be any more happy about. Fred Anderson has a real asset in George. Thanks for all your help. More

Mr. Brent Poling was very Patient with me, he was So Helpful! THANKS SO MUCH! Helpful! THANKS SO MUCH! More

This is my 3rd purchase from Fred Anderson. I am back because of the staff in both the service and sales departments. We were there for a routine service. Always found the staff to be very prof I am back because of the staff in both the service and sales departments. We were there for a routine service. Always found the staff to be very professional and will go up and above to help make our time value added. They also respect and realize how valuable our time is not to waste our day. A special thank you to both Josh Woods. Matt Worlock and Taylor Dunn for making the purchase of our 2025 RAV4 HYBRID a very enjoyable experience. Bob B. More

It all started on May 31 when I had the oil changed in my 2021 Sienna. I was visiting Charleston, SC and it was convenient. The service writer did not advise me as to what an oil change and tire rotation wou 2021 Sienna. I was visiting Charleston, SC and it was convenient. The service writer did not advise me as to what an oil change and tire rotation would cost, in advance. In Florida, my home, an oil change is usually $58.95. I was shocked when I was charged $200+ for synthetic oil change and tire rotation and a tire balancing was added. The service writer was giddy. Within days, I published a review on dealerrater which resulted in a call (06/13) from the dealer offering a full refund, if I would delete the review. I agreed and deleted the review within minutes, however, I never received a refund. Shocker. I then called the service manager on 06/17 asking about the refund and was told that a check has been processed 06/16. Well it's July and still no refund. Beware. Get your price in advance and don't believe anything they say. More

Service advisor Nolan was very knowledgeable and patient along with certified mechanics. I was pleased with the video of the point inspection and the car wash at the end of service was definitely a bonus.! along with certified mechanics. I was pleased with the video of the point inspection and the car wash at the end of service was definitely a bonus.! More

My service advisor, Nolan Vecchioni, is always very professional, helpful, and attentive to my car's issues. I truly appreciate his assistance and working with him. professional, helpful, and attentive to my car's issues. I truly appreciate his assistance and working with him. More

My truck wasn't working earlier this month, and I left my keys with Jowaine Bookal, knowing that he would take care of me. Later that day he called me, and showed me that everything was working and running r keys with Jowaine Bookal, knowing that he would take care of me. Later that day he called me, and showed me that everything was working and running right. He is an awesome salesman who treats me like family and gets rid of the headache that a trip to the dealership can cause. I will be back in a few weeks for my oil change and I know Jowaine will take care of me once again. He always has a big smile on his face with outstanding energy that I've never seen before at a dealership. He does great work and I highly recommend him to anyone out there. More

George was very helpful. He suggested ways I could be sure to use my Toyota Care before it expires. He suggested ways I could be sure to use my Toyota Care before it expires. More