Fred Anderson Toyota of Charleston - Service Center

Mr. Brent Poling was very Patient with me, he was So Helpful! THANKS SO MUCH! Helpful! THANKS SO MUCH! More

This is my 3rd purchase from Fred Anderson. I am back because of the staff in both the service and sales departments. We were there for a routine service. Always found the staff to be very prof I am back because of the staff in both the service and sales departments. We were there for a routine service. Always found the staff to be very professional and will go up and above to help make our time value added. They also respect and realize how valuable our time is not to waste our day. A special thank you to both Josh Woods. Matt Worlock and Taylor Dunn for making the purchase of our 2025 RAV4 HYBRID a very enjoyable experience. Bob B. More

It all started on May 31 when I had the oil changed in my 2021 Sienna. I was visiting Charleston, SC and it was convenient. The service writer did not advise me as to what an oil change and tire rotation wou 2021 Sienna. I was visiting Charleston, SC and it was convenient. The service writer did not advise me as to what an oil change and tire rotation would cost, in advance. In Florida, my home, an oil change is usually $58.95. I was shocked when I was charged $200+ for synthetic oil change and tire rotation and a tire balancing was added. The service writer was giddy. Within days, I published a review on dealerrater which resulted in a call (06/13) from the dealer offering a full refund, if I would delete the review. I agreed and deleted the review within minutes, however, I never received a refund. Shocker. I then called the service manager on 06/17 asking about the refund and was told that a check has been processed 06/16. Well it's July and still no refund. Beware. Get your price in advance and don't believe anything they say. More

Service advisor Nolan was very knowledgeable and patient along with certified mechanics. I was pleased with the video of the point inspection and the car wash at the end of service was definitely a bonus.! along with certified mechanics. I was pleased with the video of the point inspection and the car wash at the end of service was definitely a bonus.! More

My service advisor, Nolan Vecchioni, is always very professional, helpful, and attentive to my car's issues. I truly appreciate his assistance and working with him. professional, helpful, and attentive to my car's issues. I truly appreciate his assistance and working with him. More

My truck wasn't working earlier this month, and I left my keys with Jowaine Bookal, knowing that he would take care of me. Later that day he called me, and showed me that everything was working and running r keys with Jowaine Bookal, knowing that he would take care of me. Later that day he called me, and showed me that everything was working and running right. He is an awesome salesman who treats me like family and gets rid of the headache that a trip to the dealership can cause. I will be back in a few weeks for my oil change and I know Jowaine will take care of me once again. He always has a big smile on his face with outstanding energy that I've never seen before at a dealership. He does great work and I highly recommend him to anyone out there. More

George was very helpful. He suggested ways I could be sure to use my Toyota Care before it expires. He suggested ways I could be sure to use my Toyota Care before it expires. More

We typically have a wonderful experience at this dealership, we have purchased 2 cars and gotten all of our service done there. My experience today, however, was disappointing and confusing. I was t dealership, we have purchased 2 cars and gotten all of our service done there. My experience today, however, was disappointing and confusing. I was told that even though I live 13 miles out that it should be fine if the shuttle takes me, I had someone watching my child based on the assumption I was coming home. They weren’t able to accommodate and I adapted the plan and stayed to fix my car. The person that initially greets me informed me of that and said the technician RJ would come by and get me started. RJ never connected and I needed to inform them that my tire kept going flat and that I was concerned about the fluids due to an unusual sound the day before. An hour and a half later I got a brief, unhelpful video telling me my tires were fine and my brakes were good. No one had ever connected with me. I went to go to the technician to see what work needed to be done. He immediately became defensive as I was introducing myself and explaining the situation, saying “I have complete faith in our service department” when I calmly explained that the video didn’t mention the tire being low and the fluids getting checked. He was honestly one of the rudest people I have ever encountered. I left having to make an appointment to get my tires patched at Gerald’s and I will ask them to check my fluids because I couldn’t trust this man. His name is RJ and I suggest you ask for someone else if he is assigned to you, especially if you’re a woman. He became incredibly polite and apologetic when my husband arrived. I never leave reviews but I hope I can save someone trouble by avoiding RJ. More

Ruth Guzzone, in the Service Department, was very helpful with my last service. She is very knowledgeable and made sure that I knew how long it would take and what needed to be done to fix the problem I was with my last service. She is very knowledgeable and made sure that I knew how long it would take and what needed to be done to fix the problem I was having with my car. I will definitely be requesting Ruth for any and all service needs at Feed Anderson Toyota. She was great! More