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Fred Anderson Toyota of Charleston - Service Center
Charleston, SC
313 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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313 Reviews of Fred Anderson Toyota of Charleston - Service Center
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December 05, 2017
Unhelpful Manager I really regret ever going to Fred Anderson Toyota of Charleston. I brought my car in on September 21, 2017 to be serviced because my car was using t I really regret ever going to Fred Anderson Toyota of Charleston. I brought my car in on September 21, 2017 to be serviced because my car was using too much gas. My 19 gallon tank was only taking me under 250 miles. As of today, December 4, 2017, my car is still not fixed. My father, who has a progressive illness, knew that he could no longer take care of my car. Dad has seven daughters-and has always taken care of my car. I know absolutely nothing about cars. Dad has been a loyal customer of this dealership for over 20 years and he has bought over 5 cars from the dealership, including the one that I was trying to have fixed. Dad told the dealership that he wante them to go over my car with a fine tooth comb-no matter what the cost-and make sure everything in the car is in perfect working condition-including filling all fluids. When they were finished, he told them to just call him-and he would pay the bill-however much the cost-he wanted everything fixed. Dad told me, before he left the dealership that he was sorry that he could no longer take care of my car/but he is entrusting the dealership to take care of me-and he told me to only deal with Chivas Porter. Dad told me that Chivas was the only one in there who was honest and had integrity. I promised my dad that I would do as he asked, while I was crying. On September 21, the dealership charged Dad $800 and told him that everything was fine and in perfect working order-alll fluids filled. No worries. My father was at peace. I drove home, only to realize that the issue was not fixed. I went back numerous times showing Andy my receipt from gas station of how many gallons I filled tank. A picture of odometer with gas on Full and picture of gas with odometer with Empty light on. I even wrote on each page how many miles each tank received. All one had to do was subtract the odometer number from Full from number on the odometer when Empty light was on to find how many miles each 19 gallon tank of gas was receiving. The numbers were way off: 161 miles, 232 miles, 202 miles... Andy told me that the mileage was normal for my Camry. I said, "no, it is not", and I showed him a sheet I had printed from the Toyota website that said a Toyota Camry should be getting 28.2 combined miles and 476 combined miles. Andy then yelled at me and told me that the.odometer was not even used to count miles. I realized at this point-that I was finished, and I asked Andy to please return all of the documentation that I had just shown him. Andy turned around and had to search for all of my documentation, which he had individually crumbled into small ball from the bottom of his trash can. More
by Rachelds
Employees Worked With
Andy Miller
December 02, 2017
excellent dealership Daniel was a wonderful person to work with. I would for sure come back and deal with this youngman. He was very pleasant to work with. I will surely b Daniel was a wonderful person to work with. I would for sure come back and deal with this youngman. He was very pleasant to work with. I will surely be back. More
by daniel
November 29, 2017
Great Customer Service Leroy Jones did a wonderful job in providing Fantastic Customer Service!! He kept me informed while my car was being serviced. This was my first ser Leroy Jones did a wonderful job in providing Fantastic Customer Service!! He kept me informed while my car was being serviced. This was my first service check on the car, and it was a very pleasant experience. More
by Chris
Employees Worked With
November 20, 2017
My experience at Toyota was very helpful Matt was very helpful and helped me understand all the documents and agreements he was very kind and had manners he did not get impatient he remained Matt was very helpful and helped me understand all the documents and agreements he was very kind and had manners he did not get impatient he remained a positive attitude and helpful guidance More
by Tyra
Employees Worked With
November 07, 2017
Friendly, knowledgeable, and fair price. My service advisor Mr. Leroy Jones. Very friendly, knowledgeable, and passionate. You have found a diamond in the rough. If he was my employee I would My service advisor Mr. Leroy Jones. Very friendly, knowledgeable, and passionate. You have found a diamond in the rough. If he was my employee I would definitely give him a raise. Mr. Jones knowledge my father was a veteran and thanked him for his military service. In return my father that all of his military Buddies know if they need to service their vehicle or buy a vehicle to go to Fred Anderson Toyota off of Savannah Highway. Word of mouth is priceless and Mr. Jones understands the concept. All around great person. If nothing else please let mr. Leroy Jones know that he is a great asset to your company and his people skills are a rare asset that some people are just born with. More
by Rbiondo
Employees Worked With
October 31, 2017
Pulled it out of their hat - I brought my 4 Runner in for service and while at the dealership spoke with my salesman, James Lindsey. I told James that I needed to move from the 4 I brought my 4 Runner in for service and while at the dealership spoke with my salesman, James Lindsey. I told James that I needed to move from the 4 runner to a pickup truck. I didn't think the dealership could make it happen. James and his colleagues crunched some numbers and made it happen. Well done. More
by Tundra Truck
Employees Worked With
James Lindsey
October 31, 2017
appointments are meaningless I had a 9 am appointment which I was on time for. ! 1/2 hours later, nothing had been done. I do not have that kind of time to waste and will not be b I had a 9 am appointment which I was on time for. ! 1/2 hours later, nothing had been done. I do not have that kind of time to waste and will not be back. More
by former customer
Employees Worked With
no one helped me at all.
October 25, 2017
Great service Matthew in the service department was very helpful and nice. He was able to facilitate the service and repair of serveral items on my vehicle. He ke Matthew in the service department was very helpful and nice. He was able to facilitate the service and repair of serveral items on my vehicle. He kept in contact with me throughout the process to give updates on status and pricing of the repairs. The repairs look and operate great. More
by MalVerne Odean Inniss
Employees Worked With
October 24, 2017
Great work by service manager Patrick Nicely was the service manager and he did a wonderful job correcting an issue that I've had with the AC. During the course of replacing the co Patrick Nicely was the service manager and he did a wonderful job correcting an issue that I've had with the AC. During the course of replacing the compressor they found other problems with some hoses that weren't in stock, and he immediately called to say that he'd need to keep the truck another day (worked out fine because I didn't need the truck anyway). He was great explaining what the issue was and how it was going to be resolved. Once all the parts arrived, the job was done very quickly and he delivered it at the time promised. And now I have great AC. More
by Stephen Broderick
Employees Worked With
Patrick Nicely
October 19, 2017
Great! Quick and efficient even on a really busy day. Greatly pleased with their service. All the employees were really helpful and really nice when assistin Quick and efficient even on a really busy day. Greatly pleased with their service. All the employees were really helpful and really nice when assisting me. More
by brit
Employees Worked With
Amy
