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Fred Frederick Chrysler Dodge Jeep Ram, Easton

Easton, MD

4.9
932 Reviews

8562 Ocean Gtwy

Easton, MD

21601

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932 Reviews of Fred Frederick Chrysler Dodge Jeep Ram, Easton

June 26, 2020

Always great customer service! Justin Bodman explained everything my car needed in detail. Richard Marders and Jeff Frederick are always great with dealing with my car needs as well. More

by irishkissdean
Recommend Dealer
Yes
Employees Worked With
Justin Bodman, Jeff Frederick, Rick Marders
June 25, 2020

Amazing experience at Fred Frederick. Simple no hassle car purchase. All other dealerships should take notes on how to treat customers. I will definitely return for my next vehicle needs. More

by Next level carpentry
Recommend Dealer
Yes
Employees Worked With
John Ireland, Rusty Rostien, Dave Harmon, Melissa McHenry
Jun 25, 2020 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

Thank you for your honest review, we apricate your business!

June 18, 2020

Good Job! The service was quick and seemed to be well done. I was actually finished and on my way in about 30 minutes. Everything was good. More

by APPLEJC1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
June 16, 2020

New 2020 Ram Rebel I ordered this truck in February and then the plants shut down due to Covid. Jeff Frederick kept me informed I[of the status. Truck was finally delive More

by mdmoosehunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Frederick
Jun 16, 2020 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

Thank you for your honest review. We greatly appreciate your all your business past and future!

June 10, 2020

They were great to work with made a deal in literally 5 min over the phone. Came from philly Dave and Jaime were great to work with. Got there and just signed the papers there were no hidden fees price was More

by josephfargnoli16
Recommend Dealer
Yes
Employees Worked With
John Ireland
Jun 10, 2020 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

Thank you for your honest review! We are honored that you made the long ride to our dealership and are so pleased with the level of service that you received here at Fred Frederick.

June 10, 2020

Great service! I was able to drop my car off the night before and within a few hours the next morning, it was ready to pick up. When we went to get our Jeep from it More

by KFRASE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
May 26, 2020

Bought A Car in 2 hours If you don't want to spend your day at dealership buying a car, this is the place for you. I found the car I wanted on their website, the price quote More

by JJ9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Frederick
May 22, 2020

Easy to work with! I have purchased several business and personal vehicles from Fred Frederick. Every purchase was smooth and easy. Always a great experience. The servic More

by JOE S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Frederick, Fletch Gowen, Clark Wagner
May 22, 2020

GOT THE JOB DONE CORRECTLY FIRST TIME! We need a second pull car with a trailer hitch to move the boat and a utility trailer. After looking at the options in our area, we decided to keep ou More

by xcop6702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Marders (493), Rusty Rostien
May 12, 2020

Poor follow up response Purchase transaction was good and salesman was attentive and thorough. Finance / business manager is lacking in customer care. Still waiting for reso More

by lidmilk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Ireland, Frank Antonelli
May 12, 2020 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

We apologize that we have failed to meet tour expectations. Unfortunately when a product is cancelled there is a process through the warranty company to execute this. These processes are currently delayed due to modified operations as a result of Covid19. We wish there were steps available to help expedite but unfortunately our options are limited. We have verified that everything able to be processed has been completed and that he refund instructions are accurate. If there’s anything further we can do to improve your satisfaction let us know and we will make all reasonable efforts.

May 12, 2020 -

lidmilk responded

The above response is not what I was told ( by email ) I was told a check was issued weeks ago and the delay must be with the bank, I checked with the bank and no credit to the account has been received. Make up your mind on the excuse you are gonna use and get back to me Thanks

May 12, 2020 -

Fred Frederick Chrysler Dodge Jeep Ram, Easton responded

We have completed and confirmed the cancellation has been processed per your request. Unfortunately, the timing and execution of the refund being issued from the service contract company and processed by the bank upon receipt is not something within our control. We will continue to monitor this in hopes of a speedy resolution and your satisfaction.

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