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Fred Frederick Chrysler Dodge Jeep Ram, Easton
Easton, MD
931 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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931 Reviews of Fred Frederick Chrysler Dodge Jeep Ram, Easton
May 08, 2015
New car buying Best experience to date for car buying. Liz made the whole process fun, and kept the focus on getting me exactly what I wanted in a vehicle. Looking Best experience to date for car buying. Liz made the whole process fun, and kept the focus on getting me exactly what I wanted in a vehicle. Looking forward to doing business again with this team. -Chris More
by Ram1500
Employees Worked With
Liz Disimone
May 01, 2015
Service after the sale was the worst I have ever experienced Just after getting my truck home my wife noticed a small chip in the front windshield. I contacted the salesman right away. I was told that he didn't Just after getting my truck home my wife noticed a small chip in the front windshield. I contacted the salesman right away. I was told that he didn't see the chip therefore it must have happened on my ride home. I advised him that I would have noticed if something had hit the windshield on the way home with a new truck. The truck had some dust on it from sitting in the parking lot and it had been raining off and on. I needed to use the windshield wipers and washing fluid to clear the windshield before the test drive. The wipers do not travel over the chip so it was on the dirty part of the windshield, I believe this is why the salesman missed it. Before I left the truck was washed. The chip is on the far passenger side of the windshield and hard for the driver to see. My wife noticed it after the truck had been washed and the chip was now easier to see. I bought the truck on a Friday, the salesman advised me to bring it in on Monday so they could take a look at it. On Monday the sales manager lied to me and stated the truck had been inspected 3 days prior, that would have been Friday, when in fact it was a week prior. The truck was sent to three glass service centers all of whom stated the chip could not be fixed and the windshield needed to be replaced. I was advised that the dealership would not replace the windshield after the sale. They advised the best they could do is pay for half of the replacement. The truck sat on their lot for a week after being inspected, right next to a busy highway. There is a potential for rocks and other debris to fly off large vehicles into the parking lot. No one knows for sure how the chip got there but I know it didn't happen on the way home. No one would call me a liar to my face but that's how I felt. No one would say that sorry its your truck now, your problem, but that's the feeling I got. I also had to direct their attention to a very dirty air filter. I was told the truck had been serviced about 1,000 miles prior so they did not do a service on the truck at trade in. I find this lack of inspection of the truck troubling. I am now concerned what else may have been overlooked. If the truck had been serviced 1,000 miles ago and the recommended service is due every 8,000 miles I wonder why the filter was not changed at last service. Very displeased with the customer service and plan on letting all my friends and family know about my experience. More
by joshmccrashtest
Employees Worked With
Fletch Gowen
April 05, 2015
Always outstanding service I called Charlie Wallace about a new 300C. Charlie talked to Jeff Frederick and they ordered me a new 2015 300C with the options and color I wanted. T I called Charlie Wallace about a new 300C. Charlie talked to Jeff Frederick and they ordered me a new 2015 300C with the options and color I wanted. The process was fast and easy. Jeff Frederick and Charlie went of their way, to make sure my vehicle order was fast tracked. I took delivery on 4/4/15. The vehicle was ready and the process was efficient. I received a fair trade for my truck and got a good price on my new Chrysler 300C. I am a long time customer and have always received outstanding service. I would highly recommend Fred Frederick and Charlie Wallace. More
by maxstar1
Employees Worked With
Jeff Frederick, Charlie Wallace
March 12, 2015
Charlie Wallace is first rate Absolutely the best car buying experience you could possibly ask for. Took the time to first show me what they had in stock, then discussed what could Absolutely the best car buying experience you could possibly ask for. Took the time to first show me what they had in stock, then discussed what could be done if ordering a new vehicle. Explained the various options available and helped me choose the best combination for my desires. No pressure, just competent patience. More
by scottha
Employees Worked With
Charlie Wallace
January 29, 2015
Fast and Professional Sale I did my homework and researched the Jeep line before heading to the lot. Charlie Wallace was recommended to me and the entire sales process couldn't I did my homework and researched the Jeep line before heading to the lot. Charlie Wallace was recommended to me and the entire sales process couldn't have been smoother or more professional. He was knowledgeable, friendly and extremely professional. Including the test drive, I was in and out and in my new 2015 Jeep Cherokee Sport in under two hours which may be a record for me. Love the car and look forward to recommending Charlie to anyone else looking for something in the Dodge/Chrysler/Jeep line. More
by Dave T
Employees Worked With
Charlie Wallace
January 12, 2015
Smooth and easy Charlie Wallace made our buying experience comfortable and easy. He took the time necessary to explain the technical aspects of my new jeep. It was a Charlie Wallace made our buying experience comfortable and easy. He took the time necessary to explain the technical aspects of my new jeep. It was a pleasure . More
by msknott
Employees Worked With
Charlie Wallace
January 02, 2015
horrible experience Where to begin, the whole process went smoothly at first, got approved for the loan and was told to come back in a few days to pick it up and finish p Where to begin, the whole process went smoothly at first, got approved for the loan and was told to come back in a few days to pick it up and finish paperwork. A few days after that car trouble begins. After all said problems and talking to owner he all but calls me a liar and says it must just be miscommunication. problem #1- it was made very clear i wanted a warranty. The warranty was explained to me and my family who drove us to look at the vehicle. Car trouble begins and i see there is no warranty. I assumed they switched the papers to get one over, but the owner assured nobody would and it was just a "miscommunication" because somehow the salesman thought i didnt want one. Problem #2- some months go by and still having trouble, finally decide to just go back to try and see what they say since they originally sold it. I call to make an appt and the service dept says its a $97 fee, which according to the owner nobody would tell me that because thats not what they do for diagnoses. Another "miscommunication" i suppose. Problem#3- drop my car off at said appt at 10am, i give them my keys and give them my number and tell them im going to walk instead of waiting and so i leave. Sitting with friends 3hrs go by so i call, i speak to the same person in service and she tells me that it wont be looked at til after lunch, i ask why because i have been waiting, she tells me a mechanic quit and they were behind. 5hrs go by and i talk to owner, and come to find out nobody quit, someone wrote i wasnt coming to pick up til 5, yet another "miscommunication" i suppose. I just wanted to make my experience known. For such a "great" dealership there sure seems to be some major "miscommunication" issues. Since talking about our experience it has become obvious there have been a great amount of people unhappy with this dealer that just dont come back or make their experience known and go elsewhere, i wish i knew about their experiences then before we got our vehicle and we would have gone elsewhere and saved the trouble of all the miscommunication that seems to go on. More
by c
Employees Worked With
crystal in service dept. , Jeff Frederick, Charlie Wallace
December 05, 2014
Relaxed truck buying experience Charlie Wallace made the truck buying experience very relaxed. He listened to what I wanted in a truck and worked with me to get to a price that was c Charlie Wallace made the truck buying experience very relaxed. He listened to what I wanted in a truck and worked with me to get to a price that was close to what I wanted to pay. Will definitely go back to him to purchase a new vehicle. More
by cheber
Employees Worked With
Charlie Wallace
November 24, 2014
Great experience! Purchased a used 2012 Durango from Mr. Wallace and I have to say for the first time I actually had a dealer who was working with me to find me the bes Purchased a used 2012 Durango from Mr. Wallace and I have to say for the first time I actually had a dealer who was working with me to find me the best deal for me, not the company. It started with a comprehensive overview of the vehicle and features, then moved to a test drive which which found me on roads of all types so I could really get a feel how the vehicle would handle on various surfaces. The best part of the experience was the no pressure atmosphere. A truly great car buying experience! More
by BSchulte10
Employees Worked With
Jeff Frederick, Charlie Wallace
November 17, 2014
No hassle car buying We have purchased two vehicles from Fred Fredericksburg Easton Dealership and Charlie Wallace has been our sales person on both. Charlie does everyth We have purchased two vehicles from Fred Fredericksburg Easton Dealership and Charlie Wallace has been our sales person on both. Charlie does everything to make sure you fell comfortable about the vehicle you are purchasing. We recommend Fred Frederick to our friends because of people like Charlie and also their service department is outstanding with Keith Hopkins service manager making sure when your vehicle routine service is always done too Chrysler specifications. More
by Tombr
Employees Worked With
Charlie Wallace, Keith Hopkins
