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Fred Frederick Chrysler Dodge Jeep Ram, Easton
Easton, MD
929 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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929 Reviews of Fred Frederick Chrysler Dodge Jeep Ram, Easton
April 05, 2015
Always outstanding service I called Charlie Wallace about a new 300C. Charlie talked to Jeff Frederick and they ordered me a new 2015 300C with the options and color I wanted. T I called Charlie Wallace about a new 300C. Charlie talked to Jeff Frederick and they ordered me a new 2015 300C with the options and color I wanted. The process was fast and easy. Jeff Frederick and Charlie went of their way, to make sure my vehicle order was fast tracked. I took delivery on 4/4/15. The vehicle was ready and the process was efficient. I received a fair trade for my truck and got a good price on my new Chrysler 300C. I am a long time customer and have always received outstanding service. I would highly recommend Fred Frederick and Charlie Wallace. More
by maxstar1
Employees Worked With
Jeff Frederick, Charlie Wallace
March 12, 2015
Charlie Wallace is first rate Absolutely the best car buying experience you could possibly ask for. Took the time to first show me what they had in stock, then discussed what could Absolutely the best car buying experience you could possibly ask for. Took the time to first show me what they had in stock, then discussed what could be done if ordering a new vehicle. Explained the various options available and helped me choose the best combination for my desires. No pressure, just competent patience. More
by scottha
Employees Worked With
Charlie Wallace
January 29, 2015
Fast and Professional Sale I did my homework and researched the Jeep line before heading to the lot. Charlie Wallace was recommended to me and the entire sales process couldn't I did my homework and researched the Jeep line before heading to the lot. Charlie Wallace was recommended to me and the entire sales process couldn't have been smoother or more professional. He was knowledgeable, friendly and extremely professional. Including the test drive, I was in and out and in my new 2015 Jeep Cherokee Sport in under two hours which may be a record for me. Love the car and look forward to recommending Charlie to anyone else looking for something in the Dodge/Chrysler/Jeep line. More
by Dave T
Employees Worked With
Charlie Wallace
January 12, 2015
Smooth and easy Charlie Wallace made our buying experience comfortable and easy. He took the time necessary to explain the technical aspects of my new jeep. It was a Charlie Wallace made our buying experience comfortable and easy. He took the time necessary to explain the technical aspects of my new jeep. It was a pleasure . More
by msknott
Employees Worked With
Charlie Wallace
January 02, 2015
horrible experience Where to begin, the whole process went smoothly at first, got approved for the loan and was told to come back in a few days to pick it up and finish p Where to begin, the whole process went smoothly at first, got approved for the loan and was told to come back in a few days to pick it up and finish paperwork. A few days after that car trouble begins. After all said problems and talking to owner he all but calls me a liar and says it must just be miscommunication. problem #1- it was made very clear i wanted a warranty. The warranty was explained to me and my family who drove us to look at the vehicle. Car trouble begins and i see there is no warranty. I assumed they switched the papers to get one over, but the owner assured nobody would and it was just a "miscommunication" because somehow the salesman thought i didnt want one. Problem #2- some months go by and still having trouble, finally decide to just go back to try and see what they say since they originally sold it. I call to make an appt and the service dept says its a $97 fee, which according to the owner nobody would tell me that because thats not what they do for diagnoses. Another "miscommunication" i suppose. Problem#3- drop my car off at said appt at 10am, i give them my keys and give them my number and tell them im going to walk instead of waiting and so i leave. Sitting with friends 3hrs go by so i call, i speak to the same person in service and she tells me that it wont be looked at til after lunch, i ask why because i have been waiting, she tells me a mechanic quit and they were behind. 5hrs go by and i talk to owner, and come to find out nobody quit, someone wrote i wasnt coming to pick up til 5, yet another "miscommunication" i suppose. I just wanted to make my experience known. For such a "great" dealership there sure seems to be some major "miscommunication" issues. Since talking about our experience it has become obvious there have been a great amount of people unhappy with this dealer that just dont come back or make their experience known and go elsewhere, i wish i knew about their experiences then before we got our vehicle and we would have gone elsewhere and saved the trouble of all the miscommunication that seems to go on. More
by c
Employees Worked With
crystal in service dept. , Jeff Frederick, Charlie Wallace
December 05, 2014
Relaxed truck buying experience Charlie Wallace made the truck buying experience very relaxed. He listened to what I wanted in a truck and worked with me to get to a price that was c Charlie Wallace made the truck buying experience very relaxed. He listened to what I wanted in a truck and worked with me to get to a price that was close to what I wanted to pay. Will definitely go back to him to purchase a new vehicle. More
by cheber
Employees Worked With
Charlie Wallace
November 24, 2014
Great experience! Purchased a used 2012 Durango from Mr. Wallace and I have to say for the first time I actually had a dealer who was working with me to find me the bes Purchased a used 2012 Durango from Mr. Wallace and I have to say for the first time I actually had a dealer who was working with me to find me the best deal for me, not the company. It started with a comprehensive overview of the vehicle and features, then moved to a test drive which which found me on roads of all types so I could really get a feel how the vehicle would handle on various surfaces. The best part of the experience was the no pressure atmosphere. A truly great car buying experience! More
by BSchulte10
Employees Worked With
Jeff Frederick, Charlie Wallace
November 17, 2014
No hassle car buying We have purchased two vehicles from Fred Fredericksburg Easton Dealership and Charlie Wallace has been our sales person on both. Charlie does everyth We have purchased two vehicles from Fred Fredericksburg Easton Dealership and Charlie Wallace has been our sales person on both. Charlie does everything to make sure you fell comfortable about the vehicle you are purchasing. We recommend Fred Frederick to our friends because of people like Charlie and also their service department is outstanding with Keith Hopkins service manager making sure when your vehicle routine service is always done too Chrysler specifications. More
by Tombr
Employees Worked With
Charlie Wallace, Keith Hopkins
November 10, 2014
Third purchase from this dealer! We are extremely happy with our experiences at Fred Frederick. This was the third car we purchased from them and couldn't be happier. Charlie was ho We are extremely happy with our experiences at Fred Frederick. This was the third car we purchased from them and couldn't be happier. Charlie was honest, went out of his way to help and made the experience easy. I would recommend him and the dealership to anyone! No gimmicks, felt comfortable and love my new car. We will be back for sure! Thank you Charlie!!!! You are the best!!!! More
by Kevinkjh
Employees Worked With
Charlie Wallace
November 10, 2014
BEST CAR BUYING EXPERIENCE EVER We were looking for a used/new truck. Been to several dealerships only to be tugged back and forth. Stopped in Fred Frederick at closing time on Sat We were looking for a used/new truck. Been to several dealerships only to be tugged back and forth. Stopped in Fred Frederick at closing time on Saturday and talked with Charlie Wallace, who was referred to us by a friend, about a new truck on the lot. He said he would call Monday with price. He called we accepted offer and he took our information over the phone and had the paper work ready when we arrived Monday night to pick up the truck. We were there less than a hour to test driver the truck, have it cleaned, have coffee while we signed the paper work and had a great social conversation. Can not ask for a better experience thank to Charlie Wallace. No BS .... The manager called the next day to make sure we were satisfied. Very satisfied. We have already referred Charlie to others... More
by Kimberlh
Employees Worked With
Charlie Wallace
