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Fred Frederick Chrysler Dodge Jeep Ram, Easton
Easton, MD
929 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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929 Reviews of Fred Frederick Chrysler Dodge Jeep Ram, Easton
June 12, 2015
Outstanding Service Experience on Jeep Although it started with the minor inconvenience of some confusion about appointment time and some missing paperwork at my pickup after the oil change Although it started with the minor inconvenience of some confusion about appointment time and some missing paperwork at my pickup after the oil change, the lady at your front desk (I am sorry I failed to catch her name) and you made this an outstanding experience. She was very understanding and helpful when I was obviously frustrated when I picked the Jeep up after the oil change – she did her best to solve my problem, and volunteered that there would be no charge for the oil change. Although the parts for the broken AC took a while, the owner went above and beyond and called me personally on a Saturday to offer me the use of a vehicle with AC until my Jeep was repaired. I picked up the Jeep yesterday - everything was fixed under warranty, at no charge to me, and my Jeep is the cleanest it’s been since the day I bought it! Kudos to the service staff for winning over a difficult customer, and thanks to the owner for his personal attention given me in buying and servicing a Jeep. Often, what speaks most about a business is how it’s people act when things don’t go perfectly, versus when they do. This dealership was great when it was easy (when I bought the Jeep) AND when it wasn’t as easy. I will gladly recommend this dealership for sales and service to anybody that will listen. More
by Ken in Easton
Employees Worked With
Front desk/cashier person., Jeff Frederick
June 11, 2015
Excellent Service Thank you to Rusty Steele at Fred Frederick who helped me in the purchase of a truck. He made the whole experience very easy and smooth. Rusty was gre Thank you to Rusty Steele at Fred Frederick who helped me in the purchase of a truck. He made the whole experience very easy and smooth. Rusty was great with communication, found a vehicle in my price range, and answered all questions I had in a timely manner. I was able to find the truck that I had been searching for! I would highly recommend Rusty. More
by brentw722
Employees Worked With
Rusty Steele
June 09, 2015
Best car buying experiance ever!!!!! Ms. Desimone was very pleasant and a pleasure to deal with. She made the whole process painless. I will by my next car from her and fred Frederick!! Ms. Desimone was very pleasant and a pleasure to deal with. She made the whole process painless. I will by my next car from her and fred Frederick!! More
by GMW
Employees Worked With
Liz Disimone
June 06, 2015
Charlie Wallace Thank you Charlie Wallace for your expertise and for you wonderful service you provided to us today during the purchase of our 2011 Dodge Ram. Thank you Charlie Wallace for your expertise and for you wonderful service you provided to us today during the purchase of our 2011 Dodge Ram. More
by Tony
Employees Worked With
Charlie Wallace
June 05, 2015
Great Salesman Thanks to Charlie Wallace I was able to get the truck that I was looking for, and it was a very smooth transaction. Thank's Charlie Thanks to Charlie Wallace I was able to get the truck that I was looking for, and it was a very smooth transaction. Thank's Charlie More
by blair@5565
Employees Worked With
Charlie Wallace
May 26, 2015
great sales We have bought a dodge truck and just bought a Durango Charlie has been a great help both times highly recommend. Both vehicles very satisfied with We have bought a dodge truck and just bought a Durango Charlie has been a great help both times highly recommend. Both vehicles very satisfied with More
by rick
Employees Worked With
Charlie Wallace
May 26, 2015
Thoroughly professional and personalized engagement Thanks to Charlie Wallace, I am a new and proud owner of a 2015 Jeep Wrangler. I met with Charlie three times over the course of about 5 weeks this sp Thanks to Charlie Wallace, I am a new and proud owner of a 2015 Jeep Wrangler. I met with Charlie three times over the course of about 5 weeks this spring, and every engagement was informative, professional, and personable. If there were more in sales like Charlie, I suspect many wouldn't view car buying with suspicion and cynicism. This is my second Wrangler, and I want there to be a third. I very much want Charlie to sell it to me. More
by JeepguyJohn
Employees Worked With
Charlie Wallace
May 21, 2015
Above and Beyond Dan was great from the the minute i walked through the door. He helped me find the right car with the right options and the right price. One of the Dan was great from the the minute i walked through the door. He helped me find the right car with the right options and the right price. One of the best test drives I've ever had. He made sure every feature and option was explained and demonstrated for me. There was never any pressure to make a quick choice. Liz also went to great lengths to explain everything that was happening and making sure I got the best deal possible. More
by madmykl1
Employees Worked With
Dan Silvers, Liz Disimone
May 08, 2015
New car buying Best experience to date for car buying. Liz made the whole process fun, and kept the focus on getting me exactly what I wanted in a vehicle. Looking Best experience to date for car buying. Liz made the whole process fun, and kept the focus on getting me exactly what I wanted in a vehicle. Looking forward to doing business again with this team. -Chris More
by Ram1500
Employees Worked With
Liz Disimone
May 01, 2015
Service after the sale was the worst I have ever experienced Just after getting my truck home my wife noticed a small chip in the front windshield. I contacted the salesman right away. I was told that he didn't Just after getting my truck home my wife noticed a small chip in the front windshield. I contacted the salesman right away. I was told that he didn't see the chip therefore it must have happened on my ride home. I advised him that I would have noticed if something had hit the windshield on the way home with a new truck. The truck had some dust on it from sitting in the parking lot and it had been raining off and on. I needed to use the windshield wipers and washing fluid to clear the windshield before the test drive. The wipers do not travel over the chip so it was on the dirty part of the windshield, I believe this is why the salesman missed it. Before I left the truck was washed. The chip is on the far passenger side of the windshield and hard for the driver to see. My wife noticed it after the truck had been washed and the chip was now easier to see. I bought the truck on a Friday, the salesman advised me to bring it in on Monday so they could take a look at it. On Monday the sales manager lied to me and stated the truck had been inspected 3 days prior, that would have been Friday, when in fact it was a week prior. The truck was sent to three glass service centers all of whom stated the chip could not be fixed and the windshield needed to be replaced. I was advised that the dealership would not replace the windshield after the sale. They advised the best they could do is pay for half of the replacement. The truck sat on their lot for a week after being inspected, right next to a busy highway. There is a potential for rocks and other debris to fly off large vehicles into the parking lot. No one knows for sure how the chip got there but I know it didn't happen on the way home. No one would call me a liar to my face but that's how I felt. No one would say that sorry its your truck now, your problem, but that's the feeling I got. I also had to direct their attention to a very dirty air filter. I was told the truck had been serviced about 1,000 miles prior so they did not do a service on the truck at trade in. I find this lack of inspection of the truck troubling. I am now concerned what else may have been overlooked. If the truck had been serviced 1,000 miles ago and the recommended service is due every 8,000 miles I wonder why the filter was not changed at last service. Very displeased with the customer service and plan on letting all my friends and family know about my experience. More
by joshmccrashtest
Employees Worked With
Fletch Gowen
