Fred Haas Toyota Country

Took my Sequoia in for an oil change. Was one of the first to get in, but service took almost 2 hours for a for an oil change because they forgot about me. They didn’t even run the cars t Was one of the first to get in, but service took almost 2 hours for a for an oil change because they forgot about me. They didn’t even run the cars through the wash. When I went to talk to the service manager, Tony Pereira about how long it took to get the vehicle serviced he turned me away and told me to have a nice weekend. I still have prepaid services with this dealership, but I’ll choose to go pay elsewhere. I would avoid this dealership and service department. More

I never leave reviews so this will be my first and hope it helps others avoid this dealership at all cost. Would leave less than 1 star if it was an option. Don’t walk but run to your next dealership for s it helps others avoid this dealership at all cost. Would leave less than 1 star if it was an option. Don’t walk but run to your next dealership for sure. I saw a car listed on cars.com also auto trader and their own web site for Fred Haas Toyota. Called the dealership directly and was greeted by a super nice sales so this was no fault of his at all, and he lost a commission sale I assume due to his poor management and tactics. Was told the car was available and in the shop getting ready to be put on their lot. The sales man texted me pictures right away less than 10 mins time. I quickly at that very moment told him I would take the car and put a deposit on it right then. Was told give him 10 mins to get back to his desk to write up the deposit and mark it sold. Well about 45 mins went by and no call back so I called the salesman on his cell phone. He proceeded to say one of the mangers here may want the car and would not allow me to put a deposit or buy it as his wife was coming late at night after work to look at it. It was not under deposit by him I was told it was still for sale and listed that way. Yet again no call back for over an hour so I texted the salesman and offered more than the asking price and I would put any amount deposit on it over the phone. Was then told he was directed not to sell it as this managers wife was coming late after work to look at it. Well I am sure where you know how this turned out. Never called me back and blew my over asking price cash sale offer right off. Can only wonder if the owner knows shady stuff like this takes place when a cash paying offer to pay over listed price customer that is told it’s available and good to go only to be over ridden by poor management. These days us consumers are paying over price for all things in this country so when something like this takes place by upper management you have to wonder how many other customer they may pull shady stuff on. So sad as this type of thing I never would have thought was possible to happen yet it did to it appears. I welcome the owner to contact me directly anytime at all to discuss further if needed. More

I worked with Kevin Le, experience was positive until it wasn't. Bought the vechicle even with the finance guy being pushy and even a little rude, as if we were a burden. Rushed through the process without wasn't. Bought the vechicle even with the finance guy being pushy and even a little rude, as if we were a burden. Rushed through the process without given time time to review or go over anything. The also do not live up to their promises. Kevin stated that since it did not have a key fob we could purchase one through them and they would have their guy come to us and make us one at their price $160 but we would have to pay for it. I was never asked to pay that day but Kevin said of thats cause it was put into the price that u financed, oh ok, and I would get a call on Monday, that call never came. I waited til Thursday to call and Kevin said yes he will get with his manager and let me know. Never heard anything back. Saturday went to the dealership and Kevin said ok sorry the guy will call u on Monday. No call came. Called and left a vm for Kevin stating why I was calling and never received a reply. Went to the dealership and waited over an hour for them to get with the manager and for them to have the guy call me. He did before I left and said he would have to order it and call me when he gets it in so we can schedule. He gets it in and calls and said Kevin said I would have to pay for it that it us customer pay. No thats not what I was told. Called Kevin and he said yes it was put into the deal he will talk to his manager and call me back. Calls back and said not it was not put into the deal you will have to pay but rest assured you did not pay anything for it. Altough now i am upset because this is not what i was promised so the whole thing was misleading. Kevin said he thought it was in the deal also but there is nothing he could do. The customer price is $250 that i now need to pay him to get a vechicle that I can actually lock. There was no trying to negotiate to make a happy customer or to do right by what they said. Even just saying that I could go and pay them and then I could get it at the dealership rate. So they lost a customer over $90.00 promise that could have been solved. So much wasted time to find all this out is very frustrating. Do not shop here. I wish I would have seen these reviews before I did. More

I purchased a tundra from this dealer about 2-3 months ago. The day I drove it off of the lot, it overheated with a coolant issue. I brought it up to the dealership because I purchased a bumper to bumper ago. The day I drove it off of the lot, it overheated with a coolant issue. I brought it up to the dealership because I purchased a bumper to bumper warranty (expecting issues with an older vehicle... That's why I got the warranty...). They told me to wait while they took a look and got me more info. Long story short nobody told me anything and I waited 4 hours until I asked them for an update. They then told me it wouldn't be ready today and I wouldn't be able to get a rental to use while mine was being worked on. My adviser at this time was Jan, who was very rude and unhelpful. After requesting a manager, he loaned me one of the new vehicles and made things right. Fast forward 2 months later I am driving on 249 when my power steering goes out, brakes fail, and all power to the vehicle shuts off. I had to pay $180 to tow it to the dealership and have it looked at. Cristal is my adviser at this time. When it gets there again I have to argue for a rental. Eventually they tell me we won't know if the rental is approved until the warranty work is approved, so i put my card down and got one hoping it would be covered. The next day I got a report for 6 "immediate repairs needed" The total was close to $10,000 and the inspections were not finished. 4 days pass and I am asking for updates daily with no reply. Since i received no more information on a timeline i drove up to the dealership in person. I catch cristal and I tell her it is under warranty and the story of what needs to be repaired immediately changed. All of a sudden the repairs that were putting me in danger became driveable and not necessary. They told me to come back in 5000 miles to have it looked at again. Fast forward 5 hours Magically after showing up and complaining they get it approved and swap the alternator out (This is all they ended up doing) They gave me a sheet that says I refused the other services (I DID NOT)... and on top of everything else they left a bunch of scratches and damage on the side on my vehicle. I have to return Thursday to have them look at the extra damage they caused. More

I recently purchased a used Lexus from this dealership. It was a higher end vehicle, and while parts of the experience were positive, the overall lack of customer service was disappointing. My salesman It was a higher end vehicle, and while parts of the experience were positive, the overall lack of customer service was disappointing. My salesman was professional and easy to work with, and the young man who took me on the test drive was outstanding. Both were respectful, patient, and helpful. The two stars this dealership receives are solely because of them. Unfortunately, everything beyond that felt like a classic bait and switch experience. The finance manager was rude and dismissive once I declined the extended warranty and finance package. I simply could not afford it, yet instead of respecting my decision, he made the process uncomfortable. I was also pre approved through my bank, a nationally known institution, and he repeatedly acted as though he did not understand how to work with outside financing. My bank representatives were surprised and stated that he should be handling the process, not me. Because the deal was finalized at the end of the day, my salesman had already left when I finished in finance. As I was being walked out to my new car, I was handed only one key. When I asked where the second key was, I was told there was not one. I was shocked. Since I was not planning to buy a car that day, I did not have my trade in title or spare key with me. Despite my teaching and coaching responsibilities, I made the effort to drive nearly two hours in traffic the following week to bring everything back. Beforehand, I even called my salesman to ask about obtaining a second key and was told that having only one key is very common and that I could simply have another made. While there, I spoke directly with the pre owned manager, who told me to my face that receiving only one key is very common and even blamed COVID. As a female driver, being sent home with only one key to an expensive vehicle felt careless and unacceptable. I gave them an opportunity to make it right. They chose not to. I left feeling that once the sale was complete, customer care no longer mattered. Summary - Salesman and test drive assistant were excellent! Finance department and management were dismissive and unprofessional! This dealership has serious room for improvement when it comes to customer service and post sale integrity. More

The finance manager Craig Barrum at this location is very rude, condescending, arrogant and disrespectful . I’m a repeat customer and I will never come back here you lost my business. We walked out in him a rude, condescending, arrogant and disrespectful . I’m a repeat customer and I will never come back here you lost my business. We walked out in him and did not purchase the car . There are plenty of dealerships that want my buisness. I am planning to buy another car in 5 months. More

I contacted this dealership as a serious, pre-approved buyer for a Toyota Crown and worked with Vince Minuta. I repeatedly asked for one very basic and reasonable thing: a written out-the-door (OTD) price buyer for a Toyota Crown and worked with Vince Minuta. I repeatedly asked for one very basic and reasonable thing: a written out-the-door (OTD) price so I could review it with my bank before coming in. Instead of providing transparency, Vince refused to send a written quote, avoided giving clear numbers, and became dismissive and sarcastic, even saying, “You haven’t even seen the car so that’s kind of interesting,” simply because I wanted pricing in writing first. Every other dealership I contacted provided full written OTD quotes without any issue. This was the only dealership that made a straightforward request difficult and uncomfortable. I was truly ready to buy immediately, but the lack of professionalism, transparency, and basic respect completely turned me away. Buyers deserve clear pricing. Not pressure, deflection, or attitude. More