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Fred Haas Toyota Country

Houston, TX

3.6
546 Reviews

22435 TX-249

Houston, TX

77070

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Showing 546 reviews

June 11, 2017

Poor service Very over priced and slow. An appointment for 7:15 am they totally missed, a service appointment for oil change took over 5 hours due to walk ins reg More

by Chasrest123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clint Barton
Jun 14, 2017 -

Fred Haas Toyota Country responded

Hi, we are terribly concerned about your comments in your review. We want to be clear that we don't just your business during the sell, but for years and years to come. We want you so happy with us that staying long-term becomes an afterthought. On the appointment, yours was actually for the following Wednesday, not the Sunday you came in. We understand how that can happen, but we're hoping you'll see we did all we could to get you in as soon as we could not having any idea you'd come to the store 3 days early. We hope this hasn't destroyed your confidence in us. We really value you and want you to be happy with our service to you.

May 19, 2017

OK service scheduled in a timely , i had previous bad visit for a simple oil change and spent over 2 hours on a scheduled visit. I am testing them now for a fro More

by karen123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No Name? Forgot
Jun 14, 2017 -

Fred Haas Toyota Country responded

Karen, first and foremost, thank you for allowing us to prove ourselves to you after a previous visit was less than stellar according to your comments. We do take our customer's time very serious, and we appreciate you mentioning it. Thanks again, and all the best. We look forward to seeing you again.

April 12, 2017

no car to sell get me out to the dealer waste time. i found a use 2014 lexus gs350 listed on auto trader and decided to call them to go see the car. emailed back and for with Chad Fisher and i called More

by jameshung.vo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
chad fisher, keith schneider
Jun 14, 2017 -

Fred Haas Toyota Country responded

James, we hate that this happened with you. It appears the vehicle was recently sold and not taken off the website. We wanted to make sure you were offered other similar vehicles to make sure your time wasn't wasted. We wanted you to know there were other options. We hope you'll continue to consider us, and understand this wasn't a typical experience.

April 05, 2017

Outstanding service I found the perfect truck at Fred Haas Toyota Country, my sales person Scott Lyche was very friendly, courteous, went his means to help me out to buy More

by Truck guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lyche
Jun 14, 2017 -

Fred Haas Toyota Country responded

Thanks so much for the 5-star review. We really appreciate the kind words. We can assure you that Scott, as well as the entire team appreciates your generosity. Thanks for being such a valued customer.

January 20, 2017

Purchased a new vehicle with the online service We found the process hassle free, quick, no fuss. Set up an appointment with Eric Coleman, Internet Sales, he was timely, professional, informative a More

by Susan & John Snyder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Coleman
Jan 19, 2017 -

Fred Haas Toyota Country responded

John and Susan, thanks so much for the 5-star review. We know Eric, as well as the entire Fred Haas Toyota Country team, appreciates your kind words and high praise. It takes a team effort to give you the experience you speak of here, and we're proud that you had the opportunity to have it. Thanks so much for your business.

January 15, 2017

AWESOME!!! 2 THUMBS UP!!! From the first phone call I made to schedule my appointment to when I drove off with my vehicle was fast, easy, and stress free. More

by Sophiecakers13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patty Cone, Jack Muha
Jan 19, 2017 -

Fred Haas Toyota Country responded

Sophie, what an incredible review. You've just defined how we want every customer to feel. We know Jack, as well as the entire sales team, appreciates your kindness. Oh, and we know Patty appreciates the recognition as well. Anytime we receive a 5-star review, we're pumped. But a detailed one likes this is just about the highest reward we can think of from a customer. Again, thank you so much!!!

January 03, 2017

Patient and professional Mr. Muha was not only friendly and willing to listen but exhibited exceptional attention to detail. A credit to his employer, it was easy to see why h More

by Boomer1960
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Muha
Jan 03, 2017 -

Fred Haas Toyota Country responded

We really appreciate you and your willingness to share your experience with us. We know Jack, as well as the entire Fred Haas Toyota Country team, appreciates your recommendation. We look forward to giving you this same 5-star service for years to come. Have a wonderful 2017!

October 23, 2016

I Love This Place I purchased my Toyota Camry here and have no regrets. I have continued to give them my business for all the maintenance. The reason is they treat me l More

by Krystal Buras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Jachimowicz
Oct 23, 2016 -

Fred Haas Toyota Country responded

Krystal, you ARE family. Thanks so much for the review. Even more importantly, thanks for giving us your business. We are honored that you continue to do so as well. We really are honored. Thanks again for everything.

October 20, 2016

Loyal Customer I have been visiting Fred Haas Toyota Country for years. It's because of their consistency and their willingness to always give me the deal I'm lookin More

by Patrick Hale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Jachimowicz
Oct 20, 2016 -

Fred Haas Toyota Country responded

Patrick, we appreciate your long-term business. It's our goal to not just earn a customer's business, but to keep it. To do that, as you stated, we have to stay consistent in making sure people get what they want. Thanks for saying such kind things. We really appreciate it.

October 14, 2016

Great Overall Experience We purchased a Sienna from these guys, and the experience was fantastic. Their follow up has been professional, but not too pushy. We look forward to More

by Anthony B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Muha
Oct 15, 2016 -

Fred Haas Toyota Country responded

Anthony, congrats on the new Sienna. We're obviously glad to hear how much you have enjoyed the experience here at Fred Haas Toyota Country. It's exactly our goal with customers that they don't just feel like they're coming here for a purchase or a service, but an actual experience. We appreciate your business, and this review. Have a great weekend.

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