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Fred Haas Toyota Country
Houston, TX
547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 547 reviews
February 07, 2014
It was great dealing with the sales Lady and the service manager. I likes the way they worked with me on pricing over all and was very nice to work with. I would buy another Toyota there next time. Also the manager. I likes the way they worked with me on pricing over all and was very nice to work with. I would buy another Toyota there next time. Also the financial advisor was great to work with also. More
by amigotuna
Employees Worked With
Patty Cone
February 06, 2014
Extremely disappointed. I requested a quote for a 2014 4Runner only because I had been contacted by another dealership willing to purchase my current 2011 4Runner. I received a quote via the Fred Haas we 4Runner only because I had been contacted by another dealership willing to purchase my current 2011 4Runner. I received a quote via the Fred Haas website that I was happy with but purchasing the new vehicle would depend on getting a trade that would make the purchase sensible. I was contacted via telephone by Linda Harrell within an hour of submitting my online request. I advised her at that time that I didn't NEED a new vehicle but would be interested in knowing, again, what I could get for my mint condition, sub 20K mile 2011 4Runner. I also mentioned that I WOULD NOT be purchasing the vehicle today as I would need to discuss it with my wife. Upon arriving at the dealership, Linda took my car to get it evaluated. Even her comments were "Wow, why would you want to trade this vehicle in?", referring to it's perfect condition. We then began searching for the vehicle that I was interested in. After looking around the lot for no less than 15 minutes, we finally went back to where the vehicle was located; WITH ALL THE OTHER 4RUNNERS! The remote was not working so I tried unlocking the door with the key manually and found that the battery was dead. Even with all of that, I was still interested in the vehicle. But, that's were things started going down hill. We returned to the show room to see if the inspection of my vehicle was complete. The offer was at best OK, but it wasn't enough for me to jump into a new vehicle. I felt I could do better. That's when the typical dealership games began. Even though I INSISTED that I would like to shop my vehicle around to see if I could get a better price, it was obvious that they didn't want me to walk out of that dealership without purchasing a new vehicle REGARDLESS of the stipulations that I made clear prior to coming to the dealership. After approximately 4 trips back and forth to the sales managers office, I began to get frustrated. This included their price sheet having the price of the vehicle set at MSRP. I advised Linda that the price I was quoted was $2,900+ less than MSRP. She asked where I received that price and I had to explain to her that it came from their online quote form, which I had with me! Eventually, Mitch Saulsberry made it a point to come speak with me, as if that would change my mind. At this point, nothing they could have said would have made me purchase a vehicle because they had already lost my respect. I'm soon to be 50 years old and don't need someone at a car dealership to give me advise and counseling, and basically, talk down to me. I am well aware of the car buying process and generally know more about the products that salesmen are trying to sell than they do. I'm also married to an individual that has been in the car financing business for over 25 years and know several other people in the auto financing/dealership industry. BUT, I never walk into a dealership and drop the names of people that I know because I feel I should be treated fairly and respectfully regardless of who I know. Once I was allowed to leave the dealership with the understanding, FINALLY, that I would need to discuss the purchase with my wife, I went outside only to find that my vehicle was nowhere to be found. I had to search the lot and found that it had been taken to the back of the dealership and left with other trade in vehicles. The dealership didn't even have the decency to return my vehicle to the front where they had picked it up. I have purchased two vehicles from this dealership in recent years, but those will be the last. Up until yesterday, I had nothing but high regards for the service received from Fred Haas Toyota Country. I've spent a lot of money at this dealership, whether it be purchasing new cars or using their service department. Even with all of the issues I experienced on this day, I was still considering purchasing the new vehicle simply because I wanted it. But after thinking more about what took place, unfortunately, they have seen the last of my business. More
by texas2888
Employees Worked With
Mitch Saulsberry, Linda Harrell
February 05, 2014
When my 2013 Tundra was serviced (computer software update), I was given my key at completion. However, my truck was no where to been seen. I looked and looked and finally saw it in a back parking lo update), I was given my key at completion. However, my truck was no where to been seen. I looked and looked and finally saw it in a back parking lot. It was parked behind a fence way in the back. Had it actually been serviced? I thought my truck would have been driven to the front. Am I expected to roam the dealership in search of my truck? I certainly hope not. My arthritic knees were aching once I finally located my truck. Hopefully, this will not happen again. More
by lumjoe
Employees Worked With
Donald Hutchins and cashier
February 05, 2014
One phone call requesting service on a certain day and time and it was immediately confirmed. Arrived with car for service and was given a rental as they had three things to do to my car. Service comp time and it was immediately confirmed. Arrived with car for service and was given a rental as they had three things to do to my car. Service completed correctly and in a timely manner. Car returned clean as a whistle and all things completed. I have purchased my last two cars here and would never consider another dealer. More
by Msdukeal
Employees Worked With
Donald in service and Barry Whitlock , Donald Skarzenski
January 30, 2014
I have been a long time customer of Fred Haas Toyota Country. I have always had good luck getting my 2002 Camry serviced here. Even though my car is old they treat me with the utmost respect. I really l Country. I have always had good luck getting my 2002 Camry serviced here. Even though my car is old they treat me with the utmost respect. I really like the fact that Matt came right out on a Monday morning when I know they were busy. There was no waiting around or having to go find a service advisor like I have seen at some of the other dealers. My car had a starter issue which they replaced at a reasonable price. I checked the price for buying the part and considered doing the work myself but their parts price was inline with the Parts house and not having the time nor the proper tools to do it myself it was an easy choice to have them do it. The work was completed on time and they even provided me with a ride back to my office while the work was done. Toyota Country gets a gold star in my book. More
by stephenbrunner
Employees Worked With
Matt McCurdy
January 29, 2014
I worked with Marjorie Mroz and Jack. Both are extremely professional and excellent sales associates. I first looked at the Highlander before attending the Auto show. After attending I decided I definitel professional and excellent sales associates. I first looked at the Highlander before attending the Auto show. After attending I decided I definitely wanted to purchase a Highlander. The entire buying experience was first class. The show room is very attractive and I felt no pressure in purchasing the Highlander. Both Marjorie and Jack were there for me as a consumer. Both buying and follow-up are first class. I love my my Highlander Limited! Such a great experience that my husband went back and purchased a new Avalon Limited 5 days later from Marjorie. More
by Hatfield2
Employees Worked With
Marjorie Mroz
January 29, 2014
When you go to buy a car (I bought a 2014 Tacoma Pre Runner) time is a very big thing. Next Price and customer service coming in at Fred Hass Toyota County you get all that and much more. This is my sec Runner) time is a very big thing. Next Price and customer service coming in at Fred Hass Toyota County you get all that and much more. This is my second toyota purchase great experience. More
by jkwest
Employees Worked With
Sam
January 28, 2014
Jack Muha was very helpful and knowledgeable demonstrating all the features on the Highlander. He came across as straightforward and listened to what I was looking for in a vehicle in order to demonstrating all the features on the Highlander. He came across as straightforward and listened to what I was looking for in a vehicle in order to eliminate the huge selection that can become confusing. He did not pressure the purchase of any particular vehicle, but instead paid close attention to what features were of interest to me. Patty Cone was very straightforward and easy to negotiate a settlement value along with 0% financing. Both sales persons appeared to be concerned about helping me find the vehicle that most suited my life style and price range. More
by HollieG6
Employees Worked With
Jack Muha, Patty Cone
January 23, 2014
My service person is always professional, friendly, and knowledgable. She made sure I received all discounts available. I was able to take the shuttle home and back to the dealer. The service is always knowledgable. She made sure I received all discounts available. I was able to take the shuttle home and back to the dealer. The service is always excellent. More
by peggywilk
Employees Worked With
Jan Martin
January 23, 2014
Great facilities and happy that they are open on Saturdays. Everything went as discussed. The complimentary car wash is an added bonus. I will continue to have them service may vehicle. Saturdays. Everything went as discussed. The complimentary car wash is an added bonus. I will continue to have them service may vehicle. More
by dpye4
Employees Worked With
Service Representative
