Fred Haas Toyota World

An Unexpected Experience ... That's A Good Thing We are well-seasoned automobile buyers, in our early seventies, and our expectations are simple (albeit a bit old-fashioned these days) ... treat us w We are well-seasoned automobile buyers, in our early seventies, and our expectations are simple (albeit a bit old-fashioned these days) ... treat us with respect, not as a potential paycheck; be forthright and honest, and please don't play the "car game" ... we've heard it all, and will immediately get up and leave if we sense any of it ... and if we can't come to terms, don't act as if we're taking money out of your pocket; some deals get done, others don't (it's the nature of the business). Conversely, we will treat you with the same respect, make a genuine effort to arrive at a price that's fair to both parties, and will shake your hand, whether or not we drive off in a new vehicle. We found it a bit unusual to be car shopping on a Sunday, but we spotted a vehicle online that we were really anxious to see ... interior and exterior colors, trim level and equipment were exactly what we wanted. Fred Haas has two Toyota stores in the Spring area, one closed on Saturday and open on Sunday. We were surprised to see the number of folks in the showroom ... but if you're the only game in town, it's to be expected. Despite the crowd, we were greeted promptly, and introduced to Beth Elliott of the Internet sales department (yes, there really is one), who explained that she had a customer coming in shortly, but will try to get us started, rather than having us wait for an available salesperson. She was courteous, knowledgeable, and eager to answer our questions. As it turned out, the RAV4 we had in mind was at the closed location (to Beth's credit, we didn't get the line, "Oh, that car's been sold."), and she assured us that we'd be welcome to come back the next day. Right at that time, her customer with an appointment arrived, and we were turned over to Manny Gomez, who immediately earned our confidence. He's a young, intelligent, personable guy, with thorough knowledge of the products. For comparison purposes, we test drove an XLE, the model just below the one we came to see, and concluded that we wanted the Limited after all. The inventory didn't show anything that attracted us ... but Manny took the time to peruse the entire lot with us by golf cart, stating that what's in the computer isn't necessarily up to date (his words, "they're always behind"), and it's possible that something might have come in within the past few days ... nothing ventured, nothing gained. We were amazed at how he was able to tell one model from the next (including interior colors) without even leaving the cart. Well, as luck would have it, he did find a vehicle that would work well for us ... way in the back, waiting to be prepped, and not showing on inventory. After gathering the paperwork, he quoted us a price that, while a bit below sticker, was not yet in our comfort zone. This is the part of buying process that we don't particularly care for, although we do understand the reason for it. We're veteran negotiators (both in purchasing automobiles and as Realtors), and after going back and forth a few times, came to terms. Throughout the process, Manny was low-key, did not pressure us, didn't pull that, "This price is only good for today!" crap, and treated us as valued customers. After a brief wait, we met with Alex Saaverdra of the finance department. Since we were paying cash, the process was simple, and we were out in less than ten minutes. He didn't pressure us about all those extra warranties, but did explain them, as he's required to do (not to mention that he makes a few bucks off them). We declined them all ... not a problem. What particularly impressed us was the fact that there's a staff of individuals assigned to "introduce" buyers to their new vehicles. With all the technology on today's automobiles, it's most welcome. We left the dealership confident that we could at least get the hang of all that stuff, and knowing that we have a resource, in the event that something stumps us. On the way home, we remarked almost simultaneously that this experience was probably the best (certainly in the top two) we've encountered in our fifteen car purchases over the years. From the beginning, everyone met or exceeded our expectations ... almost unheard of in the industry. The price we paid was more than fair (and we did research the xxxx out of it). Our home is in the Bellaire area, and Toyota dealers abound within a few minutes' drive. We've dealt with them all (including one that we really like, but we couldn't make the numbers work there). The drive to Spring was well worth it. We wholeheartedly recommend both the dealership and the personnel we dealt with. Delete review More

Bought 2014 Ford Edge SEL on 10/4/2015 My mom and I had been looking online all over Houston. Had went to a couple of different dealerships and had not luck at getting the monthly payment My mom and I had been looking online all over Houston. Had went to a couple of different dealerships and had not luck at getting the monthly payment I wanted. Went here and it was not a problem. They were great. Used car at Fred Haas and worked with a great salesman. More

REPETE CUSTOMER OF FRED HAAS YES THIS IS MY SECOND PURCHASE FROM FRED HAAS WHICH REFLECTS MY SATISFACTION WITH THE SERVICE RECEIVED WITH THE DEALERSHIP --- AND IN PARTICULAR WITH YES THIS IS MY SECOND PURCHASE FROM FRED HAAS WHICH REFLECTS MY SATISFACTION WITH THE SERVICE RECEIVED WITH THE DEALERSHIP --- AND IN PARTICULAR WITH MR LEE LOY TOH AND LENARD BELL. I SAY THIS AS ONE TIME I DID NOT PURCHASE A VEHICLE FROM FRED HAAS AS NEITHER OF THESE GENTLEMEN WERE NOT INVOLVED WITH MY INTENDED PURCHASE. BOTH GENTLEMEN ARE PROFESSIONAL - - PERSONABLE - AND FAMILIAR WITH MANY ASPECTS OF THE PRODUCT AND IF NOT THEY WILL FIND THE ANSWER FROM THE SOURCE THAT DOES. More

Regular Maintenance Schedule I am happy and proud of my Toyota dealer at Fred HAAS - They have excellent service from the Service Dept Personnel to the Service Technician. The jo I am happy and proud of my Toyota dealer at Fred HAAS - They have excellent service from the Service Dept Personnel to the Service Technician. The job was well done. All the service manager and attendant were just magnificent. Fast and courteous service. I bought 2 cars from Toyota- and this specific dealership and service dept....is the best ever...I highly recommend people to come to this dealersip for all kinds of support........ My service attendant that helped me every time was Hoang Bui - extremely nice, cordial, courteous, and well knowledgeable with my vehicle...great experience..... :) More

Until next time Fred Haas Toyota! Leonard Carter was my designated salesperson. He maintained a good balance between giving me personal space to select a vehicle and being attentive. H Leonard Carter was my designated salesperson. He maintained a good balance between giving me personal space to select a vehicle and being attentive. He even enlightened me with a couple of facts. We managed to reach an agreement on the vehicle's price within a reasonable amount of time. I was then prepped and sent into Raoul Melancon's office (finance manager.) He provided a very quick and easy closing. He also knew how to empathize and work with me as an individual. Both Carter and Melancon were very kind, funny, and straightforward. I am satisfied with my experience. This dealership definitely upholds the standard of care. More

2015 Highlander XLT Lydia Farias was our sales manager on our 2012 Toyota Highlander. We knew we would request her again for the 2015 Highlander. She's amazing!! Lydia Farias was our sales manager on our 2012 Toyota Highlander. We knew we would request her again for the 2015 Highlander. She's amazing!! More

2015 Avalon Limited Mr. Truong was very helpful in helping us select a new car. Our 2015 Avalon has all of the new bells and whistles that we wanted. Mr. Truong was ver Mr. Truong was very helpful in helping us select a new car. Our 2015 Avalon has all of the new bells and whistles that we wanted. Mr. Truong was very patient and he was not an over powering salesperson. More

Service Center I was pleased by the service provided by John James. Is great to find this quality of service out there. I will definitely recommend Fred Haas Toyota I was pleased by the service provided by John James. Is great to find this quality of service out there. I will definitely recommend Fred Haas Toyota World because of this type of employee. More

A whole lotta different Went to Fred Haas with a lot of skepticism. Too tired of feeling the buzzards are circling overhead. Was ready to do battle. My wife and I found this Went to Fred Haas with a lot of skepticism. Too tired of feeling the buzzards are circling overhead. Was ready to do battle. My wife and I found this to be a cool place. We had an appointment set up with Robin, worked through what we were looking for, and hey presto there was the vehicle. We then moved over to Todd for the financing part. Todd was brilliant to. Everything is explained and disclosed in a simple fashion. Options are neatly laid out. I have purchased cars in three different states, across VW, Ford and Nissan dealerships. Fred Haas srands head and shoulders above the rest, and we haven't begun to enjoy all the additional services they provide to customers. Great people, great cars, great price. Thank you much Fred Haas. More