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Fred Martin Nissan - Service Center

Akron, OH

4.6
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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September 11, 2020

Nate was wonderful to deal with. He was friendly, understanding, and made me feel comfortable through the whole process. The service was fast & Nate didn't make me feel pressured to do the extra work More

by KENDRAMACIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
September 11, 2020

The gentleman helping me was extremely nice. His name is Robert Wilson. He took the time to explain to me exactly what my car needed. More

by SSALEM2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2020

They go the extra mile for the customer. I just got a major repair done on my 2008 Xterra, which I bought at this dealership over 10 years ago, they cleaned both the outside and inside of the truck. It h More

by Erick Lamotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Paugh
September 10, 2020

Patrick and his staff were great and kept me informed on the progress of my service and alerted me on issues needed attention. Thanks again More

by YCRAYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Fred Martin Nissan responded

Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!

September 10, 2020

Great customer service, the techs are professional and take great care of my car. I appreciate everything that you do. Thank you thank you much More

by RYHINES64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law
Sep 16, 2020 -

Fred Martin Nissan responded

Hello, thanks for your praise and kind comments about our team! We hope to be of service to you again in the future. Safe travels!

September 10, 2020

Service provided by Nate was excellent. He was kind and provided a rental car for an hour or so because I was there for 6.5 hours and needed to get to my daughter’s event. However, I am very frustrated wit More

by WCZEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate Anderson
Sep 24, 2020 -

Fred Martin Nissan responded

Hi! We are sorry to hear you had a negative experience and would love to have to chance to discuss the situation more with you. If you could please send us an email to fmcares@fmcars.com with the details of your situation and your contact details, we would be happy to assist you. Thank you.

September 09, 2020

Took my car for my first routine oil change. I just bought the car three months ago and it has less than 30K miles. The work was done quickly and everyone was friendly and professional but now I have a More

by DREW_V_13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Fred Martin Nissan responded

Hi, we have forwarded your review to management to look into the situation, but are having difficulties pulling up your file. Could you please give us a call at (330) 734-3913, and ask for Denise Law. She would be happy to assist you in your situation. Thank you.

September 07, 2020

The guy at the desk was very friendly and courteous. They got me out pretty quickly on my oil change. It was nice that I didn’t have to spend a couple hours there. Great service. It was awesome because it wa More

by wjy0h09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Kimevski, Nate Anderson
Sep 09, 2020 -

Fred Martin Nissan responded

Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Fred Martin Nissan, Llc

September 07, 2020

The experience was just as I would expect... good service, friendly workers and pleasant environment. Just get really tired of doing these reviews every time!!! More

by david.elsass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Fred Martin Nissan responded

Hi David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2020

Very friendly and professional in the service department. Nate explained the work very carefully and was very helpful. I was very much at ease and felt comfortable dealing with the service department. More

by KMARTINELLI06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Sep 09, 2020 -

Fred Martin Nissan responded

Thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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