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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews
Call Service Center (330) 644-8888

1,542 Reviews of Fred Martin Nissan - Service Center

Sort by
April 11, 2022

Comfy waiting area; staff very courteous and professional. Appreciated the free water as well. Very nice overall. More

by JAYROBISON72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2022 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Jay, and look forward to your next visit.

April 06, 2022

I arrived 30 minutes early. Patrick said NO problem. My service on my Maxima was completed early. More

by CHUCKWHITEHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2022 -

Fred Martin Nissan responded

We appreciate your business, Chuck, and our team looks forward to serving you again soon!

Apr 07, 2022 -

CHUCKWHITEHOUSE responded

Thank you.

Apr 08, 2022 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2022

Quick and efficient. Kept me informed about what was needed while in for oil change. Great service More

by jhipfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2022 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 04, 2022

Always top notch service when I come in. I’m always greeted with a smile. More

by LECHAUNDAHARRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2022 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

April 04, 2022

Prompt professional service with clear communication and friendliness. Always a positive experience. Thankful for them. More

by SMORONEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2022 -

Fred Martin Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 03, 2022

Got an oil change which went fine, but they did a recall on my hood latch and afterwards I couldn't open my hood. I called back to speak with someone and they said the service manager would call me back. Th More

by crockich44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2022 -

Fred Martin Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Jennifer Bittner, Customer Relations Manager, at 330-753-4444 or email fmcares@fmcars.com directly. Thank you.

April 01, 2022

We had our passenger seat replaced. When we picked our car up there was two really deep scratches and one scratch that wasn’t as bad . Being a dealership it’s supposed to be top of the More

by Daddyj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Hine
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2022 -

Fred Martin Nissan responded

Hi There- We understand you have been scheduled to come in for us to address the scratch. We look forward to resolving this issue. Thank you, and apologies for not delivering the level of service we are accustomed to providing.

April 01, 2022

They had my car done in 2 days. Transmission 0 dollars cause of warranty GREAT PLACE More

by BAGLIABEN1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2022 -

Fred Martin Nissan responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 31, 2022

Clean and comfortable waiting area with free coffee and internet. Nice chairs and cable tv to watch. People are friendly and helpful. More

by ASCARPITTI2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2022 -

Fred Martin Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 30, 2022

Always the best service they take the car right away and do the service quickly and efficiently Always treated great More

by EARLANDEARL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2022 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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