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Fred Martin Nissan - Service Center

Akron, OH

4.6
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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September 26, 2021

The staff is courteous and knowledgeable. I appreciate the personal service that I received at Fred Martin Nissan. More

by GPRIBANICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2021

Always so friendly and informative and very thorough. Patrick always let's me know what's going on More

by JMUGFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2021 -

Fred Martin Nissan responded

Hi, thank you so much for the positive feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 22, 2021

Amy did a great job explaining what needs to be done and things to do in future 🏆 More

by RLGLESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star Review!

Sep 24, 2021 -

Fred Martin Nissan responded

Thank you for the review! Our team is happy to have provided a positive experience!

September 22, 2021

Everyone was very friendly and helpful with all of the service that was done to my vehicle. More

by Sandiblogna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Fred Martin Nissan responded

Our team is happy to have been of service! Thank you for the 5-Star Review and stopping in at Fred Martin Nissan!

Sep 24, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 21, 2021

Pat in service have been very helpful. Dave is awesome too in service department. I am bringing my z back in on the 30th of September to finish up my warranty/ convertible top. Hopefully all will go well. More

by kam7986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and we look forward to assisting you again.

Sep 23, 2021 -

Fred Martin Nissan responded

Thank you for your great review. We look forward to completing your service to your satisfaction.

September 21, 2021

Our first experience Fred Martin Nissan at was excellent. There were no issues and everyone was pleasant. More

by JeannettHess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Fred Martin Nissan responded

Thank you for the 5-Star Review!

Sep 23, 2021 -

Fred Martin Nissan responded

We appreciate your positive review about your recent experience with us!

September 20, 2021

Took my suv in for service not running. They were able to find problem and fixed it but broke my shifter in the process. Talked to management and no sooner did i get done with what i was saying did she come More

by AUDIOMAN93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Tony Sinclair
Sep 22, 2021 -

Fred Martin Nissan responded

Hello There- We respectfully disagree that we broke your shifter. Our Technician noted on the repair order upon your arrival that the shifter was loose and broken when you arrived. We take pride in our workmanship, and we own our mistakes. We do not believe we made one here. Thank you.

Sep 22, 2021 -

AUDIOMAN93 responded

Very funny! When i picked up my vehicle there was noone there to talk to. i pick up at 5pm. So i came first thing to talk to someone. No service rider or service manager. The guy who gave me the keys told me to come back first thing. Which i did. If i bought a brand new tranny dont ya think id spend the extra little bit of money to buy a new shifter? I mean come on how far are yall gonna lie.

September 20, 2021

Great service. Just wish it didn’t take over and hr and a half for oil change and tire rotation More

by Tammie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Fred Martin Nissan responded

We are happy to have been of great service! Thank you for the 5-Star Review!

Sep 23, 2021 -

Fred Martin Nissan responded

Tammie- We do apologize that you service took longer than usual, and we appreciate your 5-star review! Thank you.

September 20, 2021

Service members were nice and answered all of my questions. I was in and out very quickly. More

by CHRISTINE_GRADISHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd
Sep 22, 2021 -

Fred Martin Nissan responded

Thank you for the 5-Star Review! Our team is happy to have been of assistance.

Sep 23, 2021 -

Fred Martin Nissan responded

Hi Christine, we are very happy to have provided you with such a positive experience!

September 17, 2021

Service was performed to my satisfaction. 40,000 mile items were checked, transmission fluid was fine and no leaks. Screw in the tire was short and didn't cause any issues. More

by jamesrbruner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

Sep 23, 2021 -

Fred Martin Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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