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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,653 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,653 reviews

October 28, 2021

Colton was very friendly and knowledgeable. He was very attentive to us as customers and moved the process along quickly. More

by NICHOLI76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Swarm, Colton Terepka
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Oct 29, 2021 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let Colton know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

October 28, 2021

Fantastic! easiest car buying process ever. Will recommend anyone to come here when looking for a car More

by mikey152
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sanders
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Oct 29, 2021 -

Fred Martin Superstore responded

Mikey, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

October 28, 2021

This was the BEST dealership experience I have had. No one was pushy on making a sale, and Lisa was awesome to work with! More

by Chelsea L.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Crawford
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Oct 29, 2021 -

Fred Martin Superstore responded

Chelsea, Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Lisa and Kerry, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

October 27, 2021

Dealership was clean and everyone was good at their job. Nice Vehicles On the lot More

by jgajovski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sanders
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Oct 27, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

October 27, 2021

My first car buying experience where getting approved could be difficult and a hassle but it wasn’t with Brett and Fred Martin. Brett was there all Friday and then all Saturday helping me out and others! More

by Zcalabrase
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Piatt
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Oct 27, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with Brett and our team. We're glad to hear we delivered such a great experience, and we hope you enjoy your new Ford Fusion! Thank you - Fred Martin Superstore Team

October 27, 2021

I had the best experience with this dealership. I highly appreciate everything they did for me. More

by CHANTELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff
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Oct 27, 2021 -

Fred Martin Superstore responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore, Chantell! Thank you - Fred Martin Superstore Team

October 26, 2021

The dealership was very clean and the employees were very efficient. My sales person was Andrew Adair & he was very helpful. More

by sgruber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Adair
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Oct 26, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. Andrew and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

October 26, 2021

This is 5th car buying from them. Always a pleasure working with them and Scott Sanders as my salesman. More

by JGM72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sanders
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Oct 26, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Scott and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

October 24, 2021

Helpful staff, went above and beyond to make the buying process hassle free and quick More

by MCPEAK3164
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdock
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Oct 25, 2021 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that Lonnie was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

October 23, 2021

Inconsistency with the mechanics getting back with you. When buying the car tv is broke and driver head seat is. More

by Davis.5398
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dean Marco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean was called several times and he has never called me back about getting car repaired, Sean Levert
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Oct 25, 2021 -

Fred Martin Superstore responded

Hi Davis, we are sorry your experience here was less than positive. We received your voicemail as well and forwarded your review to management to look into the situation. A team member will be in touch as soon as possible. If you have any questions or concerns, please give our Service Manager Taylor Black a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you!

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