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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,639 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,639 reviews

October 20, 2021

Scott very helpful and knowledgeable about helping me purchase my new 2018 Ford Fusion! I strongly recommend him as your salesman! More

by 2018fordfusion
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sanders
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Oct 21, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new Ford Fusion, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

October 20, 2021

The gentleman who helped me get my vehicle was very helpful, informative and kind in his working with me. I would send anyone searching for a vehicle your way and ask for him !!! More

by BLUEYES53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Alexander
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Oct 21, 2021 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that Malik had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

October 18, 2021

An all around enjoyable experience, from the clean and modern dealership, the knowable and friendly staff, to the speed at which the whole purchasing process took. More

by PAPAJOJOE0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rizzotto, Kerry
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Oct 18, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

October 17, 2021

Rob was great to work with and he helped my husband and I find a vehicle that had everything we wanted and more at a price that fit our budget. Brett in finance was also very thorough and explained all of o More

by koriredfern
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Burlingame
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Oct 17, 2021 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rob and Brett met your expectations. Thank you for choosing Fred Martin Superstore. We look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

October 16, 2021

Amber was super sweet and helpful. Everyone was so nice and I definitely had a wonderful first-buyer experience. More

by Trhodes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2021 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Amber. We appreciate your review! Thank you - Fred Martin Superstore Team

October 15, 2021

I love Fred Martin they treat me right and I love being a customer of them More

by MCVAY.MONICA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2021 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

October 14, 2021

Terrible service on a car three weeks ago and still can’t drive it they don’t know how to fix it and they should’ve known it was bad in the first place More

by kevblev
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saja Select Finance
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Oct 18, 2021 -

Fred Martin Superstore responded

Hi Kevin, we are sorry your most recent experience with us is less than positive. We have forwarded your review to management to look into the situation. It does look a team member is working with you still. Our team hopes we are able to assist you better as we continue to work with you. If you have any questions or concerns regarding your service do not hesitate to give our Service Manager Taylor Black a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you.

October 12, 2021

Every one is very help and they are the nicest people and I will send everyone I know to Fred Martin for a car and I have already referred people. More

by DEZILOUMAIL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Don't know his last name.
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Oct 12, 2021 -

Fred Martin Superstore responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

October 12, 2021

Great experience, this is the third time we’ve bought from Fred Martin and I will continue to in the future. More

by MCCUTLIP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Swarm
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Oct 12, 2021 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

October 12, 2021

Very easy and painless processing getting me into a new lease. Tim is great at what he does and can get you the price you want. Highly recommend working with him! More

by Gmangus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bulgrin
Report | Print
Oct 13, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words for Tim, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

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