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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,641 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,641 reviews

September 20, 2021

Jerome and Ben were great but waiting for parts isn’t fun it’s been 15 plus days still waiting and if I call it’s like I’m bothering someone More

by JOEL_LEWISJR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben
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September 20, 2021

The dealership was clean and friendly. I enjoy coming here especially in such a time where many dealerships down have much, Fred Martin was there to fulfill my needs! More

by Traywooden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Fred Martin Superstore responded

Tray, Thanks for sharing your thoughts about your experience working with Bill King here at Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

September 20, 2021

My sales lady was very professional and friendly. The gentlemen sitting at the desk on the entrance attitudes were little to be desired. More

by C1L9K21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saja Select Finance
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Sep 20, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Saja was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

September 18, 2021

We have purchased from Fred Martin before and have been pleased both times. We have had sone credit issues and both times they were able to help us. More

by M.BURKHARDT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Smith
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Sep 19, 2021 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

September 18, 2021

I liked the salesman and the finance manager. The dealership was very nice and comfortable. More

by THOMAS_DO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Petrone
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Sep 19, 2021 -

Fred Martin Superstore responded

Thank you! We appreciate your business, Thomas, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

September 17, 2021

Sales person was wonderful. Very accommodating. Finance Department could have communicated better about rates/rebates. More

by alan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2021 -

Fred Martin Superstore responded

Thank you so much, Alan, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

September 17, 2021

Spotless building , nice perks for service . Great people easy to do business on a new vehicle More

by chickenron45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Shook, Mike Gentile
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Sep 19, 2021 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

September 14, 2021

We have purchased 5 or 6 new / used cars over the years close to home More

by DVOLK1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2021 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We are glad to hear you've enjoyed working with us, and it's always s a pleasure having you at the dealership! We appreciate your review and look forward to seeing you again. Thank you - Fred Martin Superstore Team

September 14, 2021

Awesome service! Jeff was great to work with and made sure the car I ended up getting was a great pick for my family. More

by KCRITES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dowdall
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Sep 15, 2021 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

September 14, 2021

Great professional courteous service. Both sales ladies helped me get into a quality reliable vehicle. I had credit issues and was able to be approved with just my trade as down payment. More

by SAlexa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saja Select Finance
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Sep 14, 2021 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

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