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Fred Martin Superstore
Barberton, OH
2,656 Reviews
We’re Better, We’ll Prove It!
Our mission is to provide the highest quality new & used vehicles with world-class customer service.
We have over 1,500 new & used vehicles!
We are a proud multi-year recipient of the Customer First Award of Excellence.
We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers.
Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee!
We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including:
CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews.
We spend 2x as much on used car reconditioning than other dealers!
We Service All Makes & Models!
We take anything in on trade! You can even sell us your car outright and get paid the same day!
We Know Cars!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,656 reviews
November 12, 2016
Always Perfect Bought my Wrangler there 2.5 years ago. Never an issue. Use the quick oil change all the time. Employees there are always very friendly and helpful Bought my Wrangler there 2.5 years ago. Never an issue. Use the quick oil change all the time. Employees there are always very friendly and helpful! More
by lil
Employees Worked With
Not Sure
November 11, 2016
Good work and timely Helpful honored my discounts and timely service, problem was diagnosed accurately and service was completed in a few days and I was kept informed thro Helpful honored my discounts and timely service, problem was diagnosed accurately and service was completed in a few days and I was kept informed throughout the process. More
by amyjoy44310
Employees Worked With
Unknown
November 10, 2016
Great sales experience! I am a Jeep owner and just got a great deal at Fred Martin Superstore - Todd was very knowledgeable and helpful in getting me into a new 2017 Jeep. I I am a Jeep owner and just got a great deal at Fred Martin Superstore - Todd was very knowledgeable and helpful in getting me into a new 2017 Jeep. I highly recommend Fred Martin Superstore for competitive prices and great sales staff More
by LynieG
Employees Worked With
Todd Craig
November 03, 2016
Couldn't be happier! Hands down, best car buying experience I have ever had! Brandon took care of all of the leg work before I even got there! Easy to work with , and very Hands down, best car buying experience I have ever had! Brandon took care of all of the leg work before I even got there! Easy to work with , and very, very helpful! I recommend FM to everyone - from the sales team, to the finance department! I am very thankful for all of their help! More
by HMS31
Employees Worked With
Brandon Alexander, Used car Managers, and Finance guys
November 02, 2016
AMAZING Worked the deal via phone and email due to being 3 hours away. When I arrived everything was just as they said. Hands down excellent customer service Worked the deal via phone and email due to being 3 hours away. When I arrived everything was just as they said. Hands down excellent customer service from everyone I encountered! Very attentive to my needs. Very happy customer, will definitely recommend them and be back myself. More
by mis23h45wv
Employees Worked With
Lisa Allison, Dan New Car Manager (sorry cant remember his last name)
October 31, 2016
False advertising These guys are scam artists. I saw a car that was 20% off MSRP that was exactly what I wanted on their website. Exchanged emails with a few folks to c These guys are scam artists. I saw a car that was 20% off MSRP that was exactly what I wanted on their website. Exchanged emails with a few folks to confirm the car was available. Upon arrival at the store they "could not find the car". Then it became "the owners wife's car". I said no problem will take another for the same price and was told they cannot do that. Unreal, save your time and money and. Buy from somewhere else. Would give a Zero if I could. Scammers! More
by ronash
Employees Worked With
Ed surovi
October 31, 2016
Purchase of Car We drove from Cleveland, to look at a car, The car was everything they said and more. We purchased it and drove it home, the people both sales and We drove from Cleveland, to look at a car, The car was everything they said and more. We purchased it and drove it home, the people both sales and finance were Excellent. Christopher Tompkins, our sales person, went beyond the normal sales Rep he was very warm, helpful, professional and friendly. ALL the employees we dealt with were the very same way. I would highly recommend them to anyone looking to purchase an auto. We are very happy and satisfied Chris should get a raise., . also, we will return next time we are looking for any-type of auto. More
by walden68
Employees Worked With
Chris Tompkins, sales and Rondra in finance, both are wonderful
October 31, 2016
Excellent Rob Zabel is an excellent salesman, he took the time to find out our needs and find us the best price. i would recommend him to anyone. Rob Zabel is an excellent salesman, he took the time to find out our needs and find us the best price. i would recommend him to anyone. More
by ballinger4
Employees Worked With
Rob Zabel
October 29, 2016
Purchase new Doege Journey I used the USAA car buying service and the dealership beat that price. Obviously Excellent price and respect. Additional respect demonstrated for ve I used the USAA car buying service and the dealership beat that price. Obviously Excellent price and respect. Additional respect demonstrated for veterans. I will return for the next purchase. More
by Bircht1051
Employees Worked With
All were extremely friendly and professional
October 27, 2016
Oil Change I went in for a scheduled oil change to their Fast Lane facility and was greeted by Scott. He was very friendly and courteous. He didn't pressure me i I went in for a scheduled oil change to their Fast Lane facility and was greeted by Scott. He was very friendly and courteous. He didn't pressure me into buying anything but he did talk to me about certain items they offered. I didn't feel uncomfortable at any time. More
by Rodney
Employees Worked With
Scott
