Fred Martin Superstore

No Way!!!! I recently went to Fred Martin to pick up a fleet vehicle that was delivered there. This was a work vehicle and I was required to order it through th I recently went to Fred Martin to pick up a fleet vehicle that was delivered there. This was a work vehicle and I was required to order it through the leasing agency. I understand that they were making little to no money on the vehicle, but the way we were treated was absolutely unacceptable. My wife and I walked in the front door and there was a woman and two men at the desk. I was not greeted at all and I had to initiate conversation. As soon as I said I was there to pick up a fleet vehicle, the two men turned and walked away. The salesman I talked to over the phone came out and told me that he was with a customer. He then set my wife and I down at a little table and said, "sign this." I signed it. He then said, the cars out there, pointing into the lot, and then told me the key was in it and walked away. Never talked about their service department, any questions that I might have had on the car, nothing. Really unacceptable. My wife was interested in a new Jeep Renegade. I can guarantee you that we won't be going to Fred Martin to buy one. More

Nothing but lies We gave one qualification, no red cars. They came up with "the only one that we have that will work for you" and it was red. And then we found out the We gave one qualification, no red cars. They came up with "the only one that we have that will work for you" and it was red. And then we found out they lied on our credit application. To most people that won't matter so much but my wife is an accountant so that's huge. Plus, they sold us a Suzuki and said we would be able to get it serviced there all the time, a month later we got notified that they no longer do anything with Suzuki. The car came with a GPS unit in the car and we were supposed to get a year of free map upgrades and they didn't even last 6 months. More

Overall I had a good experience. I've admittedly have heard mixed reviews about this place, however I purchased a used car off Fred Martin in Barberton, they treated my family and I w I've admittedly have heard mixed reviews about this place, however I purchased a used car off Fred Martin in Barberton, they treated my family and I with respect and the process was relatively quick. My wife appreciated the little toy car they gave my daughter. The three years of oil changes are welcomed. The quick lane oil changes are very efficient I might add. Really only complaint was my key fob never worked, I informed my salesman, of this and he kind of brushed it off, I blame myself for not pushing harder for a working key fob. Maybe some of these bad reviews are warranted, they are a high volume store, but for me, good time, good experience. More

Not happy We drove 2 hours to the dealership wasnt there 10 mins we were getting back in to leave the sales man was talking to me the man asked a question i ans We drove 2 hours to the dealership wasnt there 10 mins we were getting back in to leave the sales man was talking to me the man asked a question i answered him mind u we wanted trade in price first the wife answered 2 questions out of the 50 he had asked then he asked her the same question he had asked me a min before that like what i said didnt matter. I caint stand when the salse men go for the female to try to push the female over this is what he was going to try and do. I would not recomend anyone to consider this place at all!! More

Great Experience I heard mixed reviews about this dealership and I think a lot of it has to do with the interaction with the sales staff. I must say my salesman, Bob I heard mixed reviews about this dealership and I think a lot of it has to do with the interaction with the sales staff. I must say my salesman, Bob Allen, was great. He was friendly and patient. He worked hard to get me a vehicle that fit my budget, needs, and wants. I told him I only had a certain amount to put down and he worked with that. He found a car for me, completely explained everything about the car and the loan. He was patient when I had questions and answered or got answers to them all. I really enjoyed the whole interaction. Plus the little things are nice: free oil changes for 3 years, free roadside assistance for 3 years, washed car before I left and even put gas in car before I left. The car was used but is spotless and drives like brand new car. I personally have no complaints. More

horrible!! Worst place ever!! They sold me a used xxx and charged me way too much for it!!!! Shop I took it to told me it was too dangerous to drive and to park Worst place ever!! They sold me a used xxx and charged me way too much for it!!!! Shop I took it to told me it was too dangerous to drive and to park it! Really? Don't ever go to Fred Martin!! More

Lisa Allison has no respect My husband and I originally was working with someone else when we were handed off to Lisa. During our visit she proceeded to brush me off and gave all My husband and I originally was working with someone else when we were handed off to Lisa. During our visit she proceeded to brush me off and gave all the attention to my husband. After our visit, while I was in the bathroom, she then hand wrote her personal cell phone number on the back of her business card and told my husband to call her or text her for anything, after she basically groped him. He was very uncomfortable with her over excessive touching. I have never been so disgusted by a human being. Fred Martin needs to hire more genuine people. More

sucker you in I had to change my review from what I originally wrote because this country really doesn't have freedom of speech. So, with that being said, Fred Mart I had to change my review from what I originally wrote because this country really doesn't have freedom of speech. So, with that being said, Fred Martin Superstore had suckered me to there dealership by promising one thing and tried something else. So, after driving an hour to the dealership, the salesman my wife spoke to wasn't even there to see. He lied. Then they took my keys to the car I had and wasn't going to give them back until I excepted their "bait and switch" tactic. My wife was so upset, she started crying because she thought she did the right thing for me with them. I blew a gasket after I seen how upset she was, got my keys back and we were gone!! More

Anthony wants you to buy a car you've never seen 😖 I came in after going to Klaben to see a van that is brand new. It was fully loaded and priced a little lower on sale than what I looked at at Klaben. I came in after going to Klaben to see a van that is brand new. It was fully loaded and priced a little lower on sale than what I looked at at Klaben. I texted rob sabol and told him I was on my way to look at the van and that I didn't want to waste my time. He said ok and that they would be expecting me and I would see the sales manager when arrived. I arrived and was greeted nicely and everything was ok until Anthony came and took care of me. Although he was nice, he was very stiff and treated it like a sale more than a conversation. I felt like I was part of a "process" instead of a laid back approach like Klaben an hour earlier. He was knowledgable to his credit and never rude so I must credit him there. My problem started when I was filling out a trade form and realized I hadn't even physically viewed the vehicle I drove a half hour to see! Why am I filling out a trade form and I have nothing to trade so far for? Remember, I arrived around 645. I was told while I was filling the trade form that the owners wife was driving the van around and that it was a "demo" van. So I immediately asked them to call her and ask her to bring it down that night if possible. The term "no harm in asking" applied here. I was a customer, that drove down from Kent to BUY a van on the spot. I did not care who had the van. They advertised it to get me there and then they hesitated to WANT to call because of who it was. Ummmmm, make the call and sell the van. Anthony said they would work on it and told me we should work on the trade value while waiting. I expressed my feelings and agreed to proceed. It wasn't into l 830 that I finally had them get done test driving and coming up with a number for the trade. He asked me what the payoff was and I said around $11500, and he responded by telling me that I said $11000 earlier. If I would have said the wrong number like he accused me, then I would have been sabotaging my own chances of a good deal!!! I was not happy now. I asked what was happening with the owners wife and they said they needed to call and ask how many miles were on it to determine the interest rate. Ummmm, they didn't call that whole time since 645 to even see if she could come by. Now we are working on a deal for a van that is advertised as new but could have a few THOUSAND miles on it and it ISNT EVEN THERE. I about had it by then. He kept insisting that it was a good deal to go with and that if it was him he would buy the van without seeing it with all the warranties and guarantees that apply. Ummmmm, bull. You don't buy a vehicle without looking at even something comparible to know whether you like the look, feel, and functionality!! He then had me sign a sheet that was hand written that I would promise to buy the van if they got the deal I was asking for. This was too much. Thanks for having me there for a few hours to never see a car, asking me to buy it, and then never even making an attempt to get it there after I told them NOT to waste my time!!! Rob was the only one that kept me in the game. He talked to me the next morning and told me the van actually had 5100 miles!! That isn't brand new!! That is someone living in it for several months!! He tried to salvage the deal by looking for the same van in red which is the color my wife wanted and I thought that was very kind. But what upset me is the lack of communication from Anthony when he said I JUST wanted red. I said that we preferred red but that the van I wanted in granite is what we came to buy. Thanks rob, stay away Anthony. More

Bought a Dodge! Had a great experience at Fred Martin working with Scott Sanders was pleasant.everytime we go there we have worked with him Bought 2 cars now within a Had a great experience at Fred Martin working with Scott Sanders was pleasant.everytime we go there we have worked with him Bought 2 cars now within a year and will def. be back!! thanks Scott More