Fred Martin Superstore

Update 3: 72 hours later and still no phone call. THEY SURE DO VALUE MY BUSINESS AND WILL BE REACHING OUT THO!!! 📞 Can we all agree they're a bunch of lying thieves? 🧐 I did get not one, but two, a THEY SURE DO VALUE MY BUSINESS AND WILL BE REACHING OUT THO!!! 📞 Can we all agree they're a bunch of lying thieves? 🧐 I did get not one, but two, automated review requests to which I gave them unacceptable on everything but providing popcorn in the waiting area. I'm glad they keep asking me to take surveys ✔️ because I will blast them every 💥 single 💥 time 💥 I can due to their scam tactics. Stay tuned for more updates as they continue to do jack you-know-what to fix this. Maybe I should ask my fiancé if they called him, ya know, the man in the relationship, to 'make this right' since that's what they did when I initially purchased this vehicle. 😑 Update 2: Well gosh, I am so shocked- here we are, a whole 48 hours out and still no call from this honest dealership. Here is my update for today: my fiance bought a dodge ram from Fred Martin right before I bought my Durango, and before 30 days had even passed, a pressure sensor failed. 👎🏼He called up the trusty Fred Martin dealership, who assured him that they would 'make it right...' and when he got there to pick up his truck he had a nice $700 bill 💵waiting for him. That's how they 'make it right.' Now currently his entire truck 🛻 is taking in water from not only his back window, but also his drivers door too. We are gonna celebrate this garbage truck they sold us by visiting the pet store and getting some goldfish 🐠 . Less than 40K miles and it's a trash bin. 🗑️ I'll keep updating this review because yes, I AM that petty and still feeling salty over this whole thing. 🧂 Update 1: It has been a full day and no one has reached out to me from Fred Martin, so don't let their comment lead you to believe they care. One of the repairs was a $165 diagnostic fee (it was a literal broken button on a window master switch, so I'm still unsure of what exactly needed diagnosed...😑) and sure as crap, the diagnostic came back saying the button was broken. They wanted $200 for labor to repair it. I ordered a $40 part, got it today, and it took LESS THAN TWO MINUTES for my fiance to replace. $200.... for 2 minutes of time. $100. A. Minute. And if he could do it in less than 2 minutes, I'm sure they would have sat with my car for 2+ hours, fully knowing they could have had it done in less than 30 seconds. If I could give negative stars, I sure would. I'll keep updating just because I want you to know how awful that place truly is. Since I'm on a roll, I might as well let you know that when I bought the car, yes, ME, I initially walked out because of how disrespectful the 'sales manager' was to me. A few hours later, my fiance told me that he got a call from the dealership apologizing about how 'we' were treated, and letting him know that they accepted MY offer for the car if we can come back the next day to finalize the sale. They didn't call me- the actual person purchasing the car. They didn't apologize to me, the one they treated like garbage. They called HIM. Not me. This is how they treat women. No respect at all. Stay tuned for updates. I'll be sure to post them. Fred Martin is the biggest scam dealership. I purchased a mopar warranty and somehow fixing a radio wasn't covered under warranty. What is the point of a $3000 extended warranty that doesn't cover anything? Two repairs needed, neither covered. Mind you, the crook that sold me the warranty said it covers everything bumper to bumper except wearables. How did I 'wear out' a faulty radio? My fiancé's truck is currently being fixed at another dealership because he doesn't trust the service department to actually fix something. I cashed out my warranty and am buying one with another dealer so neither of us have to step foot in that dump again. Please, for the love of your sanity, GO SOMEWHERE ELSE. They are liars and scammers. More

We purchased our Escalade from Kelli Slavens and she was awesome. She truly cares about the needs and concerns of her customers and it shows. She makes purchasing a vehicle a pleasant and organized experi awesome. She truly cares about the needs and concerns of her customers and it shows. She makes purchasing a vehicle a pleasant and organized experience. KUDOS to Kelli ! More

Very professional and courteous. Kept me well informed on the progress and if the technician found anything the Servicewriter would explain what he found with the option to address i Kept me well informed on the progress and if the technician found anything the Servicewriter would explain what he found with the option to address it with a quote. More

Kelli was very helpful. I came in at the end of the night & she helped right away. She made the purchase go by very smoothly. Definitely would recommend her. I came in at the end of the night & she helped right away. She made the purchase go by very smoothly. Definitely would recommend her. More

From start to finish, the customer experience was excellent. Joe handled the purchase professionally. I will be a returning in the future. excellent. Joe handled the purchase professionally. I will be a returning in the future. More

Very efficient, professional and knowledgeable. Easiest new vehicle purchase ever. Would shop for new vehicles there again. Easiest new vehicle purchase ever. Would shop for new vehicles there again. More

Getting charged for a tire alignment because supposedly the front end was out of alignment, causing the outside wear of one front left tire. Then not rotating the tires after it was worn down to almost no the front end was out of alignment, causing the outside wear of one front left tire. Then not rotating the tires after it was worn down to almost no outside threads, telling me it’s good to go. This being the second time having problems there, it will most likely be the last! More

I had an amazing experience at Fred Martin from start to finish! John "JC" Ciocca was thorough, patience, and followed through on my every ask and need. I was very particular in what I was looking for, but finish! John "JC" Ciocca was thorough, patience, and followed through on my every ask and need. I was very particular in what I was looking for, but was also on a journey to figure out what that actually meant for me in a new vehicle. JC guided me through every step with helpful guidance and spot on recommendations. He and his support team went out of their way to make a dealer trade that ended up being the absolutely perfect Jeep Wrangler for me! I would confidently send any of my friends and family to see JC, knowing they will get the same white glove treatment and leave fully satisfied. I drive around in my new Jeep with the biggest smile on my face! Thank you "JC" and Fred Martin! More

Our entire experience at Fred Martin was great! Kellie was so helpful and personable. She was truly committed to us as customers. She was very knowledgeable and sought others at Fred Martin if she Kellie was so helpful and personable. She was truly committed to us as customers. She was very knowledgeable and sought others at Fred Martin if she did not know something about the car we were interested in. Rhonda in Finance was great too. It was obvious how experienced and knowledgeable she was and it gave us confidence in the financing process. Rhonda was also very engaging and personable. We will certainly be recommending Fred Martin to family and friends! More

Kelli our salesperson was sensational. She was professional, respectful, and helpful. This dealership actually had vehicles to view and drive, which is more than I can say about other loca She was professional, respectful, and helpful. This dealership actually had vehicles to view and drive, which is more than I can say about other local dealerships! More