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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,727 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE AutoCheck Vehicle History Report with Buyback protection, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: AutoCheck Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 376 service reviews

October 22, 2025

FM service corrected my Pacifica’s head gasket and cooling system issues quickly and professionally, making sure there were no hidden problems left. It runs great! More

by Jimkana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy in Service
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Oct 22, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for your business! We look forward to seeing you again!

October 21, 2025

Mike in service is a great knowledgeable service manager. He keeps his customers in the loop and follows thru very well. More

by michaelmortier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2025 -

Fred Martin Superstore responded

Thank you so much for your kind words about Mike and our team. We're happy to hear we could provide you with a great service! Thank you for your business and we look forward to seeing you again!

October 08, 2025

Rude! ! Scott in services asked me do I have enough money on my American Express to pay for the service that I received!! Which I found very unprofessional More

by Aliciaware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Szilagyi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2025 -

Fred Martin Superstore responded

Hi Alicia. We apologize for any miscommunication that may have occurred regarding payment options. We've reviewed the situation and our advisor maintains that they never questioned the credit line on your American Express card, only that they provided information when asked about the SunBit payment plan. We value your business and it is never our intent to leave a customer feeling like they are being treated improperly. Going forward we will be addressing this situation with our advisors to ensure they do not openly discuss payment or credit situations in front of other customers. We again apologize for any miscommunication that occurred during your visit and we thank you for your review.

Oct 10, 2025 -

Aliciaware responded

Hello, It is unfortunate that Scott was unprofessional when I picked my car up, but now he is a liar as well, when this incident occurred and I looked up at him, he definitely tried to fix his statement up and of course he would not tell you the truth about his statement. I have absolutely no reason to lie about what happened and take time out of my busy schedule to address this, I have absolutely nothing to gain from this, it was paid in full and all transactions where financially covered with NO PROBLEM on my END. However this incident left a nasty taste in my mouth about how SOME customers may be treated, It was the end of the day and it was busy maybe this was an bad day for Mr Scott.

October 07, 2025

Excellent and professional and outstanding service. The only place I’ll let service my vehicle. More

by TaraP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Szilagyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words and for your business, Tara! We look forward to seeing you again!

September 18, 2025

Verry professional and helpful. I would highly recommend them to friends and family. Wonderful job thank you More

by J.a.gleespen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Szilagyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2025 -

Fred Martin Superstore responded

We're happy to hear our team could get it done! Thank you for your kind review and for your business! We look forward to your next visit!

September 16, 2025

The speedy lube service was great,Michael Essary was over my car that day,in bay 2 AWESOME keep him,great attitude for such a young man in our day. More

by grimone52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Essary
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Sep 17, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind, 5-star review and for your business! We look forward to seeing you again!

September 09, 2025

Service was excellent. I was able to check in promptly and given an approximate wait time. The technicians were able to program my keys for my jeep and I was satisfied wit More

by Nalaandsandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derwin
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Sep 09, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for choosing our team! We look forward to seeing you again!

September 08, 2025

Taylor did a great job during my service appointment. He was very professional. I will definitely come back in the future for other service. More

by Dgovern06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words about Taylor and our team! We appreciate your business and look forward to seeing you again!

September 07, 2025

My service advisor Michael Loucks was terrific! Wonderful experience overalll and Jeep performance is much improved. More

by janaspac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for your business! We look forward to seeing you again!

September 06, 2025

My service manager Mike Loucks is as always fabulous and super helpful with either of our vehicles when we bring them in for service or recalls. More

by mikestrucking47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2025 -

Fred Martin Superstore responded

We're glad to hear that Mike could help get you in and out and back on the road! Thank you so much for your kind words and for your business! We look forward to your next visit!

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