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Fred Martin Superstore

Barberton, OH

4.6
2,825 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE AutoCheck Vehicle History Report with Buyback protection, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: AutoCheck Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 412 service reviews

October 23, 2026

Hunter was very nice and answered all our questions! ! Wish they would wash the car for you instead of having us go through carwash More

by michele.claflin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Oct 29, 2026 -

Fred Martin Superstore responded

Thank you so much for your kind words and for your high review! We appreciate your business and we look forward to making your next experience even better!

October 10, 2026

Very friendly service. Fast and efficient. Did a good job of informing me of all that was done. More

by tbajornas001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2026 -

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words and for choosing our team. We look forward to seeing you again!

October 09, 2026

I wish I didn’t have so many problems with the vehicle but the service I received was excellent I’ll give 10’s. For all the deparments More

by Donwancata
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2026 -

Fred Martin Superstore responded

We are truly sorry to hear about the experience your are having regarding your vehicle, but we're glad our team has been there to be able to make this right. Thank you so much for your support and for your kind, 5-star review.

October 08, 2026

They had our car for a week and didn’t give us a vehicle to drive. More

by Tehart8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
Oct 09, 2026 -

Fred Martin Superstore responded

Good morning. We sincerely apologize for the long turnaround time and the inconvenience of not having a loaner vehicle. This recall required extensive labor, including removing the headliner of the vehicle, and strict manufacturer guidelines severely limited our rental car coverage. We truly regret the disruption to your schedule and we thank you for your review.

September 30, 2026

Service for Recall! Easy to setup appointment and they had me back on the road in no time. Hunter was excellent! More

by rdudek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Oct 05, 2026 -

Fred Martin Superstore responded

We're happy to hear our team could help! Thank you so much for your 5-star review and for choosing our team! We look forward to seeing you again!

September 19, 2026

Paul and Joshua at Fred Martin were absolutely outstanding. They went above and beyond to help identify and resolve the issues I was experiencing with my Dodge Charger Daytona, and they took the t More

by Aussienutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul, Joshua
Sep 21, 2026 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for choosing our team. We look forward to seeing you again!

September 14, 2026

The staff was very nice and professional . They were extremely helpful during my service visit. I highly recommend Fred Martin Superstore More

by swallacedpm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change staff
Sep 16, 2026 -

Fred Martin Superstore responded

Thank you for your kind words and for your 5-star review! We appreciate your business and look forward to seeing you again!

August 30, 2026

Fred Martin has repaired my vehicle a few times and does great work. A slight communication issue this last service but was completely corrected and made right More

by Tmoore
Recommend Dealer
Yes
Employees Worked With
Hunter
Aug 31, 2026 -

Fred Martin Superstore responded

Thank you so much for the kind words and for your patience while we dealt with the miscommunication. We are happy to hear we could turn a negative experience into a positive one. Thank you again and we look forward to your next visit!

August 18, 2026

I went for a lube, oil, filter, and tire rotation. It was super fast, I didn’t need a reservation, and I probably received more feedback from the technicians at Speedy, than I would have taking it int More

by hburkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ray
Aug 18, 2026 -

Fred Martin Superstore responded

Thanks so much for your review. We appreciate your business!

July 29, 2026

Communication was very poor. Drop my car off at 7:45 AM. It was expecting an update mid afternoon but ended up having to call and mechanic had not even looked at my car would cal More

by Cpalm21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
Jul 30, 2026 -

Fred Martin Superstore responded

Thank you for bringing this to our attention, and we sincerely apologize for the frustration and poor communication you experienced regarding your service visit. You should have been made aware of the current extended wait times when you made the appointment and we failed to do that here. We will be getting with our team regarding this to ensure better communication moving forward. We truly appreciate your business and your patience as we completed the work on your vehicle. We again apologize for the frustration and we thank you for your review.

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