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Fred Martin Superstore - Service Center

Barberton, OH

4.5
355 Reviews
Call Service Center (330) 753-4444

355 Reviews of Fred Martin Superstore - Service Center

Sort by
September 19, 2024

Fast, efficient service. Same day appointment. Taylor Black is an excellent service advisor and very polite. More

by smatheos52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Fred Martin Superstore responded

We're happy to hear we could get your vehicle in and out and back on the road! Thank you do much for your business and for taking the time to leave us 5-stars! We look forward to your next visit!

August 21, 2024

Very nice people to work with. Will be getting my car fixed there when needed. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zink
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Aug 21, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for choosing our service team and for taking the time to leave us 5-stars! We look forward to seeing you again!

August 12, 2024

They never return phone calls and never follow up on recalls and repairs. Been trying to get recalls done for over a month More

by Daman3304da
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
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Aug 12, 2024 -

Fred Martin Superstore responded

We're sorry to hear your experience was less than 5-stars and would like to look into this further. When you can, please email us at Fmcares@fmcars.com with your contact information and lets us know what went wrong. We thank you for your review.

August 05, 2024

Very professional, kept me informed, very helpful costumer service. When the part took longer than normal to get provided me with a loaner. More

by ronkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Szilagyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Fred Martin Superstore responded

We're happy to hear our service team could get you taken care of! If there is anything else that we can do to help, please reach out and let us know. Thank you for your 5-star review and for your business!

August 05, 2024

Always great service, friendly people who always help you with all your needs and concerns, We never go anywhere else for our automotive needs More

by Litefans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Mccutcheon
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Aug 06, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your continued support of our dealership and for your 5-star review! We look forward to seeing you again!

August 05, 2024

Fred Martin had always been good to me in sales and service. The last service visit was great More

by mattcharlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Szilagyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Zink
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Aug 05, 2024 -

Fred Martin Superstore responded

We're happy to hear that we have been able to provide you with a great experience in every department! Thank you so much for your continued support! If we can help with anything else, please reach out and let us know. Thank you again and we look forward to your next visit!

August 04, 2024

Professional, staff very friendly, they send a service reminder, very good job done and again will use Fred Martin services. Thank you! More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Fred Martin Superstore responded

Thank you so for choosing our team and for your 5-star review! We're happy to hear we could get your vehicle fixed up and back on the road! Thank you again and we look forward to your next visit!

August 03, 2024

Service department seemed a little pricey, and not very efficient on parts delivery. Had my car for four days before it was done More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Szilagyi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Fred Martin Superstore responded

We apologize for any delays on your vehicle, but we appreciate your patience and willingness to work with us on this. We are happy to hear that we could give you good experience overall. We thank you so much for choosing our business and we look forward to making your next service visit even better!

July 31, 2024

Very pleased with all aspects of the repair of my 2021 ram towing diagnostics pricing were all fair honest and completed in a timely manor More

by erickevanjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Fred Martin Superstore responded

We're happy to hear that Taylor and our team could get you fixed up at the right price! Thank you for your 5-star review and for your business!

July 26, 2024

Easy to schedule appt. Promptly great with a very motivated service rep. Brought in the oil I wanted for my Viper. Took a bit over an hour. Loved it. I will return! More

by kraenzlere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Fred Martin Superstore responded

Thank you so much for the kind words and for your business! We're happy to hear our team could get it done! Thank you again and we look forward to your next visit!

Jul 29, 2024 -

kraenzlere responded

Ok to send

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