Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Freehold Hyundai
Freehold, NJ
4,191 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 4,191 reviews
January 20, 2012
I was warmly greeted when I walked in to just check prices on cars. Kevin came over to me and introduced himself . We sat down and started talking about what I wanted in my car and I described what I w prices on cars. Kevin came over to me and introduced himself . We sat down and started talking about what I wanted in my car and I described what I wanted and he said it could be done. The problem was I could not buy the car that day because I was waiting to find out if my car was totaled. He ,very politely, tried very hard to get me to buy that day but I could not. I took home with me the knowledge that I would be going back there , and to Kevin, to buy my new Hyundai.A few days later I went back directly to Kevin to get a great deal on my very first Hyundai, in White and adding heated seats.My experience with the managers and Finance person, Mike, was very comfortable. I was nervous, being a single woman,buying a car on my own, and they did not take advantage of this. I felt very comfortable there,as if I was family. I have already recommended them to my friends.I even got to be in their commercial! I have been back a few times already and have been recognized and greeted warmly.This is what I like in business that I do business with! I also want to say that everything about my cars features was explained to me in detail. Kevin set my blue tooth up and the blue link. I didn't have to do any of that and I appreciated it. More
by Randella18P
Employees Worked With
Kevin Burwell
January 18, 2012
This dealership was very helpful, they were friendly and funny , the sales rep made me feel comfortable. the environment was professional yet relaxed! i Would recommend this dealer to others! funny , the sales rep made me feel comfortable. the environment was professional yet relaxed! i Would recommend this dealer to others! More
by kathypinto
Employees Worked With
Anthony C.
January 14, 2012
friendly sales staff and knowledgable about their products and services. The trade in value was good and they were able to ensure that I felt like I got something for my money. products and services. The trade in value was good and they were able to ensure that I felt like I got something for my money. More
by vzjewels
Employees Worked With
4
January 14, 2012
Kevin was on his way home when we walked in...He deceided to stay and hear what we were looking for..we explained our situation and was very pleasant and willing to help us. He did a great job and would rec to stay and hear what we were looking for..we explained our situation and was very pleasant and willing to help us. He did a great job and would recommend him . More
by mvalente
Employees Worked With
Kevin
January 08, 2012
This was a great car buying experience - Rich was a wonderful salesman, who met all my needs, and never did I feel preasured by him. I love my car, and the friendly sales experience I had at Freehold wonderful salesman, who met all my needs, and never did I feel preasured by him. I love my car, and the friendly sales experience I had at Freehold Hyundai. More
by kronker27
Employees Worked With
Rich Slafer & Leon
January 08, 2012
Walked in based on an internet quote sent to me by Sandy Mukaitis in response to Truecar.com.. Turned out there is no Sandy at this dealer and never has been. She is a fictional bot who just sends email rep Mukaitis in response to Truecar.com.. Turned out there is no Sandy at this dealer and never has been. She is a fictional bot who just sends email replies. real nice..The salesman who approached us in the parking lot was new and a nice guy so I won't mention his name. He sat down with us and while we tried to tell him we are looking for a 2011 Hyundai Santa Fe, he proceeded to look very nervous, write stuff down and sweat a lot. We basically wanted two things: to test drive the 2011 Santa Fe and to discuss the email quote from the fictional employee named Sandy. He never acknowledged either one of those requests,just kept filling this form out and asking us questions for the form such as my name,phone number,etc. When he got to social security number, I objected and said we just need to test the car,no credit check is needed at this moment. He also would only look at and talk to me as if my husband wasn't sitting right next to me. At 3 different points he jumped up to go ask his manager something and each time would disappear for 10-15 minutes. Finally by the third time, I marched into the managers office myself and practically begged him to just let us test the Santa Fe, and why was this taking so long? Manager explained that the salesman was new and that I needed to relax and he will take care of us. Relax,really? Not exactly a professional thing to say to a customer.The Manager never once told us his name and was quite unfriendly. He then went and disappeared a couple more times to take bites of his egg sandwiches or b.s. with other co-workers. Meanwhile the new salesman is running back and forth like a chicken with his head cut off but no one seems to be really doing anything. I do feel bad for the salesman as he was nice enough and since he was new, he should have been managed better. However, his so-called manager looked like he couldn't be bothered. The place itself was very run-down and depressing and the other salesmen just sat around eating donuts and never even giving us as much as a hello or smile to us (mind you, we were the only customers in the place!). After 45 minutes of wasting our time, my husband finally loses it and tells the salesman if there is not a 2011 Hyundai Santa Fe outside now for us to test, we are leaving. The manager jumps over and proclaims he is all out of 2011's! What?? Ok, why did no one mention this 45 minutes ago? so instead he says hes pulling up a 2012 Hyundai Tucson for us to test. ummm.why? We dont want and never asked for that. We finally get up and leave and the nameless manager chases us to our car and says why dont we even want to try the Tucson? We said b/c its not what we came in here for and you wasted our whole morning baiting and switching. not to mention being totally unfriendly,condescending and unprofessional. We were so disgusted with them that it turned us off of Hyundais completely. We ended up at a Ford dealer in Keyport where the salesman let us test two cars immediately with no hassle or questions asked. By the next day we were back to test a 2nd car and by the end of that day, we leased a new 2012 Ford Edge. Thats the way it was done,simple as that. Freehold Hyundai needs to take lessons. I would never step foot in there again. More
by mag0214
Employees Worked With
new salesman who I won't name and a Manager who never introduced himself
January 07, 2012
Very pleasant smooth experience by Frank. Much better feeling than Brad Benson!! I'm hoping to enjoy my 2012 Sonata for a long time. Take a look there if you're interested!! feeling than Brad Benson!! I'm hoping to enjoy my 2012 Sonata for a long time. Take a look there if you're interested!! More
by VJL430
Employees Worked With
frank simonetti
January 07, 2012
These people are worse than the sterotypical shady dealer. I can't believe people are stupid enough to do business here. We stood around, ungreeted for way too long. Like Nick (the review below), I we dealer. I can't believe people are stupid enough to do business here. We stood around, ungreeted for way too long. Like Nick (the review below), I went to by a car with my father (who IS a military vet) and when we asked about the $4500 clunker program that was sprawled in HUGE letters across all their windows they told me it was just a joke. He talked to my father like was an idiot, wouldn't even acknowledge me, and would walk away from us mid sentence. They got me to this dealer under false pretenses too. The said they had the car I wanted when I called and said I was on my way. When I got there MAGICALLY the car had just sold {This is NOT a certified dealer, they do not sell that many cars that fast.) They weren't even very apologetic and had a "whoops" attitude. Then they said they had one like it and pulled up a station wagon that was the furthers thing from anything I would ever buy. After being forced on a test drive I didn't want to do, they sat me down and tried to cut me a deal for a car they didn't have and and didn't know if they would get it for months, but they wanted a deposit immediately. Don't waste your time here. Take a drive to Lester Glenn in Toms River. They are a certified dealer and they make buying a car as pleasant as a day at the spa and will cut you a deal that can't be beat. More
by JennaG
Employees Worked With
Jim and Jeff
January 01, 2012
I really had a wonderful experience as a first time car buyer. My sales person was great and very patient with my questions & concerns. Never once did I feel as I was being pressured into buying anything buyer. My sales person was great and very patient with my questions & concerns. Never once did I feel as I was being pressured into buying anything that I wasn't sure about. He was knowlegable & helpful. I will certainly refer family & friends to the Hyundai in Freehold. Thank you again for a wonderful experience! More
by Kimlaw21
Employees Worked With
Anthony Capernico
