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Freehold Mitsubishi
Freehold Township, NJ
86 Reviews
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86 Reviews of Freehold Mitsubishi
July 11, 2024
Bought a vehicle from Freehold Mitsubishi of NJ more than a month ago and still don't have my title. I've been trying to get a hold of anyone - the story is the same: someone will call you back and from the a month ago and still don't have my title. I've been trying to get a hold of anyone - the story is the same: someone will call you back and from the dozens of calls I've made, not one call back. The salesperson, George, is completely unresponsive and always too busy. Please stay away - I thought that dealing with an official dealership I was dodging this type of behavior, but instead, I landed right into the shady, no communication whatsoever practices. Contacting the NJ AG and BBB next. They didn't have the title on premise at the time of sale (May 8) because it had a lien on it from Mercedes since it was leased by the previous owner. So they did not have the title at the time of us signing the sale contract and wiring them the full payment (May 10) for the vehicle. June 21, after hounding Nathan, he finally calls back to tell me he has the title and that he will have someone go in person on June 24 to transfer it in our name at the DMV. Called June 25 since I haven't heard anything to only find out that he was not in the office and no one can help me. June 26, still no title. Nathan, the manager in charge of the deal keeps promising next week and has called me back 2 times out of my 30+ calls over the last few weeks. He says that it is not illegal to sell the car if they didn't have the title and that "it happens all the time". I reached out to Philip - the Director of Operations. He assured me on June 28 that we would have the title in 2 weeks. That time has passed and not title still. I called him and he said he would call me back in "a couple of minutes" - it has been hours with no call back. It has been over 2 months now and we still do not have the title with a car that is still sitting on their lot. The service has been abysmal. The staff does not stand behind their words, instead worrying about burying the bad reviews. More
by Alex
Employees Worked With
George, Nathan, Philip, Dairon Dip
July 03, 2024
Excellent service team here I highly recommend coming here for your next vehicle or service appointment George in sales who I purchased the car from is very helpful, goes out of his way to make sure you here for your next vehicle or service appointment George in sales who I purchased the car from is very helpful, goes out of his way to make sure you receive anything and everything you need even after the sale is done and you come for an oil change More
by eli
Employees Worked With
George, Dairon Dip
June 21, 2024
This dealership does not favor Black customers I was treated very poorly because of my color despite giving over 20,000 as a down payment . I bought my car in November 2nd online with a pick up date of treated very poorly because of my color despite giving over 20,000 as a down payment . I bought my car in November 2nd online with a pick up date of 11/6 . When I arrived on the 6th at around 10am mycar as not ready. I was told it needed to be detailed . So around 1pm I was informed it was ready . I sit in the car and and the car is calling for an oil change and front brake pads . I tell the mechanic he says he would fix it . Along with the back tail light was broke the mechanic Jose had his 13 YEAR OLD DAUGHTER come out take the VIN # and mileage so the part could be ordered from BMW.. So now it’s 4pm and im leaving the dealership no one offered me anything to eat or drink. I was called maybe 2-3 weeks stating my light was in . I arrive at the dealership and JOSE tells me his daughter told him the wrong part of the taillight . The top was ordered instead of the bottom part that was in February. Since then I have been hung up on . Left on hold told it was ordered and still no light .. not to mention JOSE PUT NEW PADS ON OLD ROTATORS CAUSING ME TO GET BOTH NEW ROTATORS AND PADS just 2 months after having the car !! How do you find the owner of this business at this point i will be filing in small claims court along with going to the News . DID I MENTION MY NEW CAR WAS ON E, I had to put my on gas in More
by Brownie1820
Employees Worked With
Jose, Jennifer, Sandra & Manim , Dairon Dip
