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Freehold Subaru
Freehold, NJ
1,052 Reviews
At Freehold Subaru, we're dedicated to creating an enjoyable car-buying experience for our customers. We strive to meet your every need and provide unmatched service for the Freehold, Colts Neck, Manalapan, Englishtown, Farmingdale, Howell, Malrboro, Morganville, and Millstone areas. Our experienced staff are seasoned in helping customers find the cars or trucks they've always wanted. From a large inventory to a trusted auto body shop for repairs, Freehold Subaru has a lot to offer our customers, and we hope to be your first choice for all of your automotive needs.
Our large inventory is comprised of the latest Subaru models, such as the Subaru Legacy, Forester, Impreza, Outback, Crosstrek, Ascent and BRZ, as well as a variety of used makes and models. All of our vehicles have gone through our detailed quality inspection to ensure we carry only the most reliable cars and trucks. With an expansive selection of reputable vehicles, we guarantee you'll have the options you want when car shopping. We believe there's something for everyone in our inventory.
Part of what makes our customer service outstanding is our financing team. When you've decided you're ready to purchase a vehicle, this team will help you throughout the process. Whether you're interested in buying, leasing, or financing, we provide a multitude of options for all of our customers. For more information about financing, fill out a finance application.
Our knowledgeable and experienced technicians are skilled in routine maintenance and making the necessary repairs to keep your vehicle in great condition. Trust our auto shop with any service you need, including routine maintenance such as oil changes, filter replacements, and tire alignments.
When your vehicle has to be repaired and needs a replacement part, it's best to use original equipment manufacturer (OEM). At Freehold Subaru, our Parts Center carries a large stock of Subaru OEM parts at all times so your Subaru can be repaired with the parts it was made with. And if a part is ever out of stock, we'll order it and have it delivered.
For discounts on our new and pre-owned vehicles, services, and parts, check out the Freehold Subaru Specials. As a part of our dedication to our customers of Old Bridge, Lakewood, Tinton Falls and Toms River, it's important to us to keep costs down and prices affordable.
At Freehold Subaru, we understand that car buying can be a stressful process, but we're committed to helping you along the way. Our staff of professionals has the skills and experience to assist you with everything you may need. Trust our reliable team to help you find the right car for you and keep it running smoothly. From a large selection of brand-new Subarus to pre-owned models, we guarantee you'll find something you love.
Come to Freehold Subaru today, located at 299 South Street, and test drive the car you've always wanted!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 30 service reviews
June 17, 2025
1st oil change and tire rotation. As usual, this is the best dealership. Job was done quickly with complimentary car wash. Staff was professional, friendly and facility clean and As usual, this is the best dealership. Job was done quickly with complimentary car wash. Staff was professional, friendly and facility clean and comfortable. More
by robin5cm
Employees Worked With
Other Employees :
Don’t remember staff name but I give him 5 stars.
March 28, 2025
This Outback is my 3rd Subaru purchased from this dealership and all 3 salesperson were exemplary. Carlos Ramos was amazing and could not do more to expedite the sale. John DePalma was extremely help dealership and all 3 salesperson were exemplary. Carlos Ramos was amazing and could not do more to expedite the sale. John DePalma was extremely helpful explaining the new digital features and spent as much time as I needed to get the car set up for me. My service writer, Timothy Rother was very professional and patient explaining out service visit today. Everyone in the dealership was friendly and helpful. Couldn’t be happier with the dealership! Highly recommend!! More
by Debbie
Employees Worked With
Timothy Rother
July 27, 2024
Since I have previously written a review complaining about the Freehold Subaru service department, I feel obligated to write about my most recent visit, which was perfectly fine. All work requested was about the Freehold Subaru service department, I feel obligated to write about my most recent visit, which was perfectly fine. All work requested was done quickly and efficiently, In addition, some work that I had inquired about was found after inspection to be unnecessary, and therefore not performed (and not charged for). I found this to be be refreshingly honest! My radio interface was updated, which I appreciated. And my pet peeve, accurate tire pressure, was done perfectly. More
by sepsi
Employees Worked With
Christopher
September 22, 2023
1. I brought my car in for an "Express" oil change and tire rotation, for which the web site and mailings said I needed no appointment. I was told it would be at least two and a half hours to wait, and t tire rotation, for which the web site and mailings said I needed no appointment. I was told it would be at least two and a half hours to wait, and that it would be better for me to make an appointment for the following week. I said just do the work, I am here already. So "Express" did not exist. It took about three hours. 2. I told the service rep. (Stephanie) to make sure my tire pressure was done properly after the rotation, because I had had problems with this in the past. Tire pressure was done incorrectly once again, although Stephanie told me it was done to spec from the door sticker. 3. My trunk area was left in disarray, which I discovered when I got home. Cargo tray was bent, and cargo floor pieces were all over the place. 4. I am a little skeptical that the tire rotation was done, because no one asked me where the key to the wheel locks was located. But I have no way to really tell. 4. Surprise---this dealership now places a surcharge on every credit card transaction. Now I know. Guess I should have brought cash with me. I have bought my last three vehicles from this dealership, two Foresters and an Outback. I have given my salesperson (Carlos) an excellent review on this site. But the service department has been deteriorating in my view, and today's visit was the most annoying yet. (Updated: changed rating from 2 to 3 stars and recommendation from NO to YES) Service advisor Stephanie contacted me with an apology and some compensation (free oil change) for the mistakes that were made. She assured me that the tire rotation had been done (evidently repair work is recorded) and I do feel more confident about that now. More
by sepsi
Employees Worked With
August 11, 2023
John DePalma is the man who can help you through your introduction to the vehicle, particularly the complex EyeSight Driver Assist system. Will spend as long as required to insure you understand the use introduction to the vehicle, particularly the complex EyeSight Driver Assist system. Will spend as long as required to insure you understand the use of the system, and can use it to enhance your safe driving. Problem with any part of the system - give John a call and he'll sort it out. Professional and friendly. More
by Injuneer
Employees Worked With
May 25, 2022
Have purchased various Subarus over the years. Brought new Ascent in to have hitch installed. Expected finish time was delayed, Greg called to let me know prior to finish time that there would be Brought new Ascent in to have hitch installed. Expected finish time was delayed, Greg called to let me know prior to finish time that there would be a slight delay. He called again as soon as the work was being completed to let know when I couls pic up. More
by sully505
Employees Worked With
February 14, 2020
recent service experience not up to previous standards I was happy with car buying experience for the Outback in 2017. I have had several very good experiences with Christian, service advisor. I was told h I was happy with car buying experience for the Outback in 2017. I have had several very good experiences with Christian, service advisor. I was told he has left the dealer for the police academy. I am thrilled for him. Most of the previous service appointments have gone as planed. but this recent experience was not great We purchased a Outback here in 2017 and we have 2008 Impreza that we bought elsewhere. We have used the dealership for most but not all service. Yesterday I brought in the Impreza for an airbag recall service. We had scheduled it several days in advance and got a 8am appointment. We brought the car in at 8am and were told the car would be ready by 4:30pm (end of day). I told Eric D that I may have to pick up car in the next morning. I have dietary issues from colon cancer so I have to plan what and when to eat and drink to avoid issues. Usually if we get oil change or other things we are in and out in a hour or two. A couple things came up and I called Eric at 1pm leaving a message that I needed the car this afternoon. I called at 1:30, 2:00, 2:30 and 3:00 put I was unable to get Eric directly. Finally I left at 3:00 to go to dealership but I had not received a call back from Eric. When I got there I was told the car was not ready and would not be ready till Friday morning. I wasted time driving back to the dealership on Thursday afternoon and it also screwed up my Friday morning plans. Conclusions. The service advisors do not check their phone mail regularly. Recall service is low priority as far as getting customer serviced quickly. Try to get a specific completion time and avoid " by end of day" . If you call the service advisor on his direct line try get to the operator or receptionist if they do not answer the phone. I should have know better because a couple of times previously I requested callback on other questions I never received a callback. I suggest the dealership eliminate phone mail as it is not being used More
by frank08730
Employees Worked With
Eric D
December 19, 2019
I thoroughly enjoyed my encore car information session. It was very informative, easy to follow and at the end of the session any and all of my questions had been addressed. I think this info session is a It was very informative, easy to follow and at the end of the session any and all of my questions had been addressed. I think this info session is a great differentiator that really puts Subaru ahead of any competitors. More
by Joanc4
August 21, 2019
It was very helpful and he was very helpful John It was a good experience I learned a lot I don’t know if I’m going to remember It all but it was very helpful Mr DePalma Is very good at his job than It was a good experience I learned a lot I don’t know if I’m going to remember It all but it was very helpful Mr DePalma Is very good at his job thank you More
by Tony D
Employees Worked With
