I needed a new start push button for our Grand Cherokee. I went in to the parts department and there was no one at the counter so I waited for a few minutes. There was a woman at the accounts payable counter next to it just sitting there. I asked her if there was anyone in the parts department and she replied "They're in the back, they're slammed". While I was waiting, her phone rang and she said" Oh my God" and acted like it was a huge problem that she had to answer the phone. While I was still waiting, her phone rang again and she had the same reaction only louder.
With still no one coming to the counter, I asked her if she could call someone. She did and told me it would be a while. During the wait, a man from the service department came up to the counter and I asked him if he could tell me the proper way to remove the start button from the Jeep and showed him the button. He asked "What is that?" I told him it was the start button from our Grand Cherokee and he said he had no idea how to remove it.
Finally a guy came to the counter, I showed him the broken button, told him the year and model and asked if he had a replacement. After searching for about 10 minutes, he said he could not look it up without the VIN. I told him the button was the same from 2008 to 2013 and he said there was no way to look it up without the VIN. He also told me the button would need to be programmed by the service department. I told him the button is just a button and there is no program in it. He disagreed with me and again and said it needs to be programmed. I showed him the inside of the button and there was nothing in it. He still disagreed. When it was all said and done, I spent 20 minutes there and could not get the part. I went home and in 5 minutes found the part number and a new one on eBay for $10.54 shipped. Amazing that I can find the part number and part in 5 minutes and the Jeep parts department is incapable of finding it in their system.
This was the worst customer service and most inept people I have ever seen at a dealership.