The first time I leased (ever leased a car) I leased a RAV4 XLE 2015 from Moses who way overcharged me. I had to put down nearly $10,000 to get a payment down to something I could afford under $200. That was my life savings. He kept coming up with one excuse after the other to justify why I had to put down so much money. I was in such a need for a car but could not buy one at the time or I would have left after hearing the price. None of it was true and I even had the recent salesman tell me I put way too much down also. Two years later and I decided not to do business with Freeman Toyota again, but Jeff Harper contacted me and he seemed nice and reasonable so I decided to go through him to lease another vehicle as I cannot afford to buy yet again.
Mind you, I am a single female and a senior citizen.
You would think I wouldn't have anything go wrong the second time around and while staying with the Toyota brand rather than go with others I've seen and liked, but no, that was not the case.
I told Jeff what I wanted, which was another XLE only white with another color interior instead of black again. I wanted everything on it just like the one I was turning in. Not a problem. I had to leave town to see my father who was/is very sick so he said he would put a hold on it and put it under my name. After agreeing everything was the same, I said to go ahead. When I returned to trade the cars out and test drive the new one, I saw and was told, there was no CD player in it as Toyota was phasing out CD's on all of its models starting with 2017. Really, when other brands are "loaded?" This car also did not have the remote liftgate feature, meaning you have to open & close the liftgate manually which can be difficult with groceries, etc. My other car did have this feature too. Why would they not put that feature on a car, especially in these times? I was not happy about this at all but felt I was now obligated in taking it. I let Jeff know I wasn't happy mostly about the lack of a CD player because I have a lot of them and which I use often. He tried to tell me how great and easy it was to download music to my phone only I don't have the means to do that nor do I even want to do that. I asked several people at work about doing this and didn't really understand, for me, it's just too much trouble. It may sound small to some people but it’s a big deal to me. I like music, I like to play my CD’s on trips, and listen to my audio books. I did ask about getting another car that included these features, like I was assured this one had, and was told that if he had to go someplace else and bring it back, it would cost me more money. I couldn't afford any more, so I felt I had to stay with this car, or so I thought. He failed to mention that there were several other cars in the back with the same colors and they all had CD players in them except one! I do know there was at least one in the back that had all the options that my old car had plus the 2017 additions, I just wasn't told about any of them. (I have that cars stock# & VIN#). I found out about it after going online trying to figure out what was standard on a 2017 XLE and came across the inventory for Freeman Toyota. That's when I saw all the other cars just like what I wanted, same price after the $2,000 rebate like I paid. The one car I wanted had a $39.00 difference, which I offered to pay! What's even worse was I borrowed that money for a down payment from my sick father. Now I'm angry at what happened to me and I want it corrected. You did this to a second time customer knowing I wasn't treated right the first time! That's bad business, period.
I was told not to worry about the last payment on the old car since I was making the first payment on the new one, that it would all work out when Toyota got the paperwork. I called the CSR department to verify this and was told I'm responsible for that last payment plus I'm responsible for all of the remaining balance of that car! I did not realize that but instead thought Toyota would be taking that over or so I was lead to believe. The rep then said I was approved for a $750 Loyalty credit which was never mentioned nor offered to me! This is the first time I've ever had to lease a second time and was not sure what to expect. I'm pretty sure now that I could have gotten that payment under $200 with the down payment and the Loyalty credit added in. When I asked about the prices quoted on their own website with down payments, Jeff said not to believe everything you read because it's misleading to the public. He was right about that.
I want them to take this demo car or whatever it was really meant for and trade it back for the car I found in their inventory and make this right. So Mr. Dane Minor (GM) are you willing to help me with this and make my second lease to be what it should have been? I hope so because if not, that would leave me no choice but to go to the regional level, national hotline, and let all of the social websites including the cars.com, edmunds.com, etc. know my review and why. If that doesn't work, I have Michael Groff and James (Jim) Lentz's emails plus president Akio Toyoda's.
This was to be my "forever" car as I was planning on buying it after this lease was up, not anymore.
As a senior citizen, I have rights too. Why Jeff, did you feel the need to dump your bottom-of-the-line car on me? Shame on your dealership for pulling this stunt!