Freeman Toyota

Jeff Harper was truly outstanding! Professional, helpful, customer oriented and determined to make our experience perfect. I strongly recommend Jeff to you for your next vehicle purchase. He was gre helpful, customer oriented and determined to make our experience perfect. I strongly recommend Jeff to you for your next vehicle purchase. He was great! More

Unhappy with the trade in allowance for my 2019 Tundra. Only11k miles, they allowed $38k and are selling it for $46k. I know they need to make money but they knew I’m disabled and easily confused, and $8,0 Only11k miles, they allowed $38k and are selling it for $46k. I know they need to make money but they knew I’m disabled and easily confused, and $8,000 markup is excessive. Now I know I could have sold it quickly for $42-$43k on the private market. My first experience with Freeman 2 years ago was great, this one was regrettable. I got a lease on a new Corolla for the SAME payment as my Tundra because that’s all I can afford since I haven’t been able to work for almost 2 years now.... More

We have purchased several vehicles through Freeman going back for a decade or more. It has always been a very straightforward experience. No hard sales tactics. No shady practices. Everything has always bee back for a decade or more. It has always been a very straightforward experience. No hard sales tactics. No shady practices. Everything has always been very upfront and the buying experience has been very easy. In addition, the service department is incredible! I drive past closer dealerships both to purchase and to have service performed because of the trust I have in Freeman Toyota. They have always treated me right, More

This was the worst experience that I have had at Freeman. Normally I would say that they are very good but this time was a complete shambles. Called to make a booking and got put on hold about 5 times, no jo Normally I would say that they are very good but this time was a complete shambles. Called to make a booking and got put on hold about 5 times, no joke. I was embarrassed for the receptionist that kept trying to put me through. Took my car in at 11 am for the 30k service. Was told when booking that it would take an hour. When I turned up I was told it would be 3 (by the same person I made the booking with how did it change from Monday to Tuesday). I had a meeting in two hours so had to leave and told them this. Asked for a rental and they did not have one, but was told I could use the suttle. I put my name down. 40 mins later no shuttle asked where it was and got told it would be another 40-50 mins... not sure why that was not mentioned when I told them I had a meeting in 2 hours. Called a friend to come and get me. When I got back at the end of the day was hit with a massive bill. My rep had left so the person helping her out was not sure what to do. No one ever called me to ask if I wanted the work done or was told that I was going to be charged for it. In the UK (where I am from) cars are standardly covered for the first 60k in services. So it was a massive shock. Where I am from we tell people what something is going to cost before just doing the work and then hitting them with a massive bill. Got in my care to see that they had not stamped the service book. Went to get it stamped and they had run out of ink. Just not what I had come to expect. It is a shame as I like Toyota cars but their DFW dealerships are really lacking. More

He was kind and polite. He explained every detail .He He was kind and polite. He explained every detail . He made us feel very appreciated as customers. I think they really enjoy what they are doing. He was kind and polite. He explained every detail . He made us feel very appreciated as customers. I think they really enjoy what they are doing. More

The sales department and finance department were very helpful in buying a used car for my daughter and for helping me turn my lease in to finance. helpful in buying a used car for my daughter and for helping me turn my lease in to finance. More

Kevin was awesome and so friendly throughout the whole car buying experience! I was a bit overwhelmed with getting a new car but he made everything so comfortable and easy! car buying experience! I was a bit overwhelmed with getting a new car but he made everything so comfortable and easy! More

Great service department. Great employees and work always done in a timely manner. Never recommends unnecessary work. They go out of their way to make the time spent there pleasant done in a timely manner. Never recommends unnecessary work. They go out of their way to make the time spent there pleasant More

Kyle Jarvis was very knowledgable about the cars on his lot. He was very patient as we waited for the right timing on our purchase. After the purchase, he even offered to give us an in-person tutorial to e lot. He was very patient as we waited for the right timing on our purchase. After the purchase, he even offered to give us an in-person tutorial to explain all the features of our new vehicle! More

My service rep was great and the service was completed in a timely session. I was impressed how smooth the process was and the availability of vending machines a timely session. I was impressed how smooth the process was and the availability of vending machines More