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Freeway Ford
Bloomington, MN
951 Reviews
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Showing 951 reviews
August 20, 2019
Train your lubes tech's The lube tech was not in a lube bay so he needed to fill a jug with oil which he commenced to spill all over the engine! He cleaned it up as best as The lube tech was not in a lube bay so he needed to fill a jug with oil which he commenced to spill all over the engine! He cleaned it up as best as he could. He then pull my vehicle out to park it a grabbed the "power" mirrors and yanked them back out. I had to show him how to do it without damaging the units. Train your tech's, and give them the proper tools and work spaces for their jobs! More
by GETBARBERED
Verified CustomerEmployees Worked With
Not sure of their names
Helpful August 18, 2019
excellent beyond expectations Attentive courteous and knowledgeable service. Accommodating to my schedule genuinely friendly. Always a pleasure to do business here. Paul Lovaa Attentive courteous and knowledgeable service. Accommodating to my schedule genuinely friendly. Always a pleasure to do business here. Paul Lovaas provided personal service so that I felt I was the only customer present. He checked on a number of details and made recommendations on savings and for service appropriate for the service record of my truck. I left feeling I had excellent personal service and would always return to Freeway Ford for service. More
by EWL
Employees Worked With
Paul Lovaas in the Service Dept. Anthony Sherrell gave me information on the Ford Escape when I visited the show room floor and I felt very welcome and treated like someone special. , Anthony Sherrell
August 16, 2019
Maintenance Service Easy to get an appointment & friendly service. Location not very convenient for me but this was the dealership recommended to me when I bought used ca Easy to get an appointment & friendly service. Location not very convenient for me but this was the dealership recommended to me when I bought used car elsewhere last summer. More
by Susan J
Employees Worked With
Paul
August 16, 2019
Happy with my Escape Worked with Walter O. to purchase a used Escape. His low-key approach, friendliness, and knowledge made the transaction a breeze. I was offered a bit Worked with Walter O. to purchase a used Escape. His low-key approach, friendliness, and knowledge made the transaction a breeze. I was offered a bit more for my trade-in, which was a surprise as well. Overall, well done. More
by jahchristoph
Employees Worked With
Walter Odell
August 15, 2019
Good service on my vehicle however the wait time was long. The service was very good despite the longer than normal wait time. When my was parked sticking out in the roadway where maintenance were crowding the The service was very good despite the longer than normal wait time. When my was parked sticking out in the roadway where maintenance were crowding the roadway placing my vehicle was.exposed to possible damage. More
by aritchie3@freewayford
Employees Worked With
I don’t recall whom I dealt.with in the service department.
August 15, 2019
Malfunction Light Service The staff was friendly. My car was ready quickly. The waiting area was clean. I would have my car serviced there again. The dealership has consisten The staff was friendly. My car was ready quickly. The waiting area was clean. I would have my car serviced there again. The dealership has consistently exceeded my expectations in sales and service! More
by LEWISFRAZIER.LEAH
Employees Worked With
Jonathan Fern
August 13, 2019
Experience could have been much better Walter Odell (with the assistance of Nolan Monke) was great to work with, I can tell that he truly cares about his customers. Unfortunately I also ha Walter Odell (with the assistance of Nolan Monke) was great to work with, I can tell that he truly cares about his customers. Unfortunately I also had to deal with RJ (Walter's sales manager), he is the true definition of the old "oily", fast talking sales man that no longer belongs in a sales force, but he's been there forever... He took the great experience Walter created and turned it in to a negative one. I just bought my second vehicle from Freeway Ford, thanks to Walter and thanks to RJ Johnson it is also my last one. More
by RD
Employees Worked With
RJ Johnson, Walter Odell, Nolan Monke
August 12, 2019
Communication + Service Lacking. I was told my car would be done in a few hours after dropping it off. I did drop it off a day early by accident, but the service that followed was inc I was told my car would be done in a few hours after dropping it off. I did drop it off a day early by accident, but the service that followed was incredibly frustrating and poor. I was called that night to say it would be done instead by the next morning at 10 am. When I called the morning they said it would be done, they hadn't even started. On top of that, I was told I could pick my car up after hours because of when I got off of work. I was told to go to reception. I went to get my car around 7, an hour after closing, and found all of the doors locked and lights off. How was I supposed to pick up my car?? I took 3 ubers in those three days, amounting to about $60. Then I was charged $160 for basically a fuel sample, which resulted in them telling me nothing was wrong with my car. That is a ridiculous price for this kind of service. Nolan, in Sales, was amazing. He was the only one in the building when I tried to pick my car up "after hours" and searched for my keys and info. He was very apologetic and understanding. More
by KaylaD
Employees Worked With
Someone named Rick in service., Tyler Sundberg, Nolan Monke
August 12, 2019
good overall experience-price halved for diagnostics only Did not want to repair issue with SYNC screen, but Jonathon worked well with me-told me how I could remedy problem the least expensive way, possible. Did not want to repair issue with SYNC screen, but Jonathon worked well with me-told me how I could remedy problem the least expensive way, possible. More
by IN2ESOX
Employees Worked With
Jonathan Fern
August 09, 2019
Recall repairs Very accommodating re scheduling service. Tyler's repairs were done as promised, and in a timely manner. Will visit again anytime I need an important Very accommodating re scheduling service. Tyler's repairs were done as promised, and in a timely manner. Will visit again anytime I need an important repair. More
by WKER
Employees Worked With
Tyler Sundberg
