Freeway Toyota of Gilroy

My wife and I visited Freeway Toyota of Gilroy on 2/15/2026 to purchase a new 2026 Camry Nightshade. While we ultimately made a deal, the overall experience was somewhat frustrating — as many dealers 2/15/2026 to purchase a new 2026 Camry Nightshade. While we ultimately made a deal, the overall experience was somewhat frustrating — as many dealership experiences can be. For some background, we had been searching for a Camry for several months. I rented a Camry Hybrid on a recent trip to Florida and really liked how it drove, which started our search when we returned to California. We eventually found a red Nightshade model listed on Freeway Toyota’s website that was shown as “in transit” and included most of the features we wanted. I submitted an inquiry and received an almost immediate response saying the vehicle was available and asking if we wanted to come in for a test drive. Based on that message, we made an appointment, gathered our paperwork (checkbook, trade-in title, etc.), and drove to the dealership. When we arrived, we were approached by multiple salespeople before finally meeting our assigned salesperson. We eventually began the purchasing process — providing credit information and details about our trade-in (a 2012 Fiat 500 Sport) — while still waiting to see or test-drive the Camry. One area of confusion came during the pricing discussion, including the evaluation of our trade-in. We were told that the dealership would need to spend roughly $1,200 to recondition it, which was used to justify offering us $995. While we understood the explanation, it did feel somewhat surprising given the condition and likely resale path of the vehicle. We also expected to discuss the Camry at the MSRP of about $38,000, but the initial numbers presented were over $49,000 due to dealership add-ons, a $1,000 “market adjustment,” and California taxes and DMV fees. That was unexpected and nearly caused us to reconsider moving forward. To add to the confusion, the car wasn’t on the lot yet, even though the earlier message had implied it would be available to test drive. After some back-and-forth, the salesperson worked with the sales manager and was able to remove most of the add-ons and bring the price closer to what we originally expected. We appreciated that effort, and we were eventually able to test-drive a similar Camry (since ours wasn’t there yet), which helped us feel more comfortable moving forward. The finance process was typical. We went through and signed the paperwork before discussing the extended warranties. We initially planned to decline to keep the purchase price down, but the finance manager explained the options and pricing. When I asked whether there was any flexibility on the trade-in value to help offset the cost, she explained that our vehicle was essentially worth $1 “on the books,” even though they were offering $995. That response suggested the vehicle would likely be sent to auction rather than resold on the lot. My wife ultimately decided to purchase a protection package, and we completed the deal. We are now waiting for our new car to arrive for pickup. To be clear, we didn’t have a negative experience with any individual employee. Everyone we worked with was professional and polite. However, the overall process — particularly the pricing presentation and availability communication — left us feeling somewhat worn out rather than excited about the purchase. Buying a car should feel exciting, and I think a more transparent upfront approach would make a big difference for customers. I would still consider buying another Toyota from this dealership if they have the right vehicle, and I hope management continues working toward improving pricing clarity and communication. That would go a long way toward improving the overall customer experience. More

La atención es muy satisfactoria,excelente servicio y trato amable como siempre,un poco tardado esta vez por el recall de mi camioneta,pero necesario trato amable como siempre,un poco tardado esta vez por el recall de mi camioneta,pero necesario More

Our car was properly serviced in a timely manner. The service person called and gave an explanation for the service to be performed. The service person called and gave an explanation for the service to be performed. More

He was very friendly and caring and I appreciated he walked through me with all the options that were suggested and we could come up with a good plan for my car service. walked through me with all the options that were suggested and we could come up with a good plan for my car service. More

Felt like I was getting fleeced. Was advised to get work done that wasn’t needed. Was advised to get work done that wasn’t needed. More

Jesse Cabrera has always got me in right away taken care of me by far the best customer service around. I used to go to the nearest service location now I drive out of town to freeway Toyota for all my main of me by far the best customer service around. I used to go to the nearest service location now I drive out of town to freeway Toyota for all my maintenance needs. More

The dealership is fine has a spacious waiting area a good amount of seating snacks for guests and restrooms, easily accessible. The only issue is sometimes service takes a long time. I had an oil change, ali amount of seating snacks for guests and restrooms, easily accessible. The only issue is sometimes service takes a long time. I had an oil change, alignment and tire rotation and it took 4 1/2 hours. I understand that they were very backed up, but I did have an appointment and I showed up on time. The service person was very nice, but it was not communicated to me how long it might take, and I only found out they were behind through overhear other customers complaints. More

Amazing people they help me alot and had soo much best customer service i have gotten customer service i have gotten More

My visit and interaction as wonderful . I truly enjoy my new crown . My salesman Eduardo Mendoza was outstanding I truly enjoy my new crown . My salesman Eduardo Mendoza was outstanding More

complain regarding my lexus nx 300 rare breakpads and i just wondered that my rare breakpads is easy to worn out and its only 3 months that i bought it supposed to still new even i used it for 5 k miles al just wondered that my rare breakpads is easy to worn out and its only 3 months that i bought it supposed to still new even i used it for 5 k miles already i know it is used that i bought but its not consuming the breakpads like that meabing toyota services did not change the pads More