Fremont Toyota

We got our car serviced under the supervision of Nick Munoz who was very courteous and explained very intelligently all the things to be covered besides he also informed about few things which needs to b Munoz who was very courteous and explained very intelligently all the things to be covered besides he also informed about few things which needs to be carried out as they were found due. Fremont Toyota is lucky to have such professionals like Nick under their team of Service Supervisors. More

I brought in my 2021 Venza for two specific concerns: an alignment issue and a persistent, loud noise coming from the rear liftgate supports. The alignment appears to have been addressed successfully, and I alignment issue and a persistent, loud noise coming from the rear liftgate supports. The alignment appears to have been addressed successfully, and I appreciate the improvement in handling and feel. Yvonne, the service advisor, was friendly, personable, and communicated clearly—qualities I value highly in any customer service interaction. However, I do have lingering concerns regarding the unresolved liftgate issue. Although I described the noise in detail, I was told the technician could not "replicate" the problem. I didn’t press the issue at the time, but upon returning home, the unsettling sound continued just as before—occurring roughly 8 out of 10 times when opening and closing the liftgate. In my view, simply operating the liftgate a few times would have revealed the issue, which leads me to question whether a thorough investigation was actually performed. This oversight makes me wonder whether other aspects of the service were approached with similar haste. I hope future visits will involve a more careful diagnostic process and that the team will take customer feedback and observations seriously, particularly when the issue is easily observable. More

I was taken care of without appointment waited for 2 hrs good customers service good agent good customers service good agent More

Always fast, reliable, and fair. The workers are always there to help and don’t hassle ever. The workers are always there to help and don’t hassle ever. More

Needed a battery, he got me in and out quickly It was a very busy Monday very busy Monday More

Adrian made the experience an incredible one. He took care of my needs and took all the hassle out of things. He went above and beyond! He took care of my needs and took all the hassle out of things. He went above and beyond! More

Good Good customer service and maintenance of my car. Recommend the dealership for their excellence. Recommend the dealership for their excellence. More

I really appreciate that this service center is always working with me to use my maintenance plan as best we can since I have lower mileage than I expected to have when I purchased it. working with me to use my maintenance plan as best we can since I have lower mileage than I expected to have when I purchased it. More

Service advisor DJ was great. Too bad there's no free loaner car after spend over 1k dollars. Subaru and Acura dealers always had a loaner car for me. Too bad there's no free loaner car after spend over 1k dollars. Subaru and Acura dealers always had a loaner car for me. More

I like how Toyota sends out coupons for your car to use in the email or by mail. in the email or by mail. More