Fremont Toyota - Service Center

My service advisor was nice and friendly. Overall the service was pleasant and quick. I was able to check in and check out the car quickly. Overall the service was pleasant and quick. I was able to check in and check out the car quickly. More

I called to schedule an appointment because my car has a recall notification but the dealership transferred me 7 times. First, operator to service then service rep said, I will transfer you to Parts to chec recall notification but the dealership transferred me 7 times. First, operator to service then service rep said, I will transfer you to Parts to check if they have the parts. When I talked to parts, the person who answered said, how can I assist? I said I have a recall notification and he immediately said you have to talk to service and transferred me. The person who answered said, this is rental. I explained that I’ve been transferred around but all I need is to get scheduled for a recall issue on my Toyota Tacoma. I got transferred back to the operator. I said, service please. While in the process of getting transferred, someone answered then put me back on hold. Finally, someone answered and I said again for the nth time service please. When someone picked up the call, I said look I’ve been transferred 7 times can I please get a schedule to fix the recall issue? The lady asked if I checked with parts and I said no because I was immediately transferred to another department. I asked, why is it my job to find out if there’s parts available for a recall I got a text message and a letter for? I insisted to get a schedule the next day- Saturday since I don’t have work. She did schedule me but that whole experience was such a bad customer experience. I hope Toyota Fremont can fix this issue because it’s not acceptable to be transferred multiple times and to be asked to verify if the part for the recall is available. If a car company has a recall notification to customers, isn’t it the job of the dealership to make sure everything is available so customers can have a seamless experience? More

Pat was welcoming & easy to talk to. Great follow up on when vehicle was ready around noon. Had an appointment at 930am on a Saturday so expect to wait for a couple of hours. Great follow up on when vehicle was ready around noon. Had an appointment at 930am on a Saturday so expect to wait for a couple of hours. More

Great service for less time I’ll be bringing my cars here from now on here from now on More

Been using Fremont Toyota Service Center since 2005 and have never had an issue. Great service writers. have never had an issue. Great service writers. More

First time servicing for this new car. All went as was expected. Good customer service all around. All went as was expected. Good customer service all around. More

Alway great service Maria Castillo is the best! ! Answers any questions I have takes care or points me in the right direction. ! Answers any questions I have takes care or points me in the right direction. More

My service person, Philip, was professional, thorough, and, as a bonus, shared my love of Scifi. The service was done in less than a hour. Great service! and, as a bonus, shared my love of Scifi. The service was done in less than a hour. Great service! More

A new key costs ~1000$. It is rip off. 10000 mile/One year service did not clean the car. Not even watered from outside as dust piled up for car being there in the lot for e It is rip off. 10000 mile/One year service did not clean the car. Not even watered from outside as dust piled up for car being there in the lot for extra day More

I conveniently made my appointment online for a routine oil change. Saturdays are busy, but Yvonne told me ahead of time that it may take up to 4 hours to complete. I walked to Costco to pass so time, an oil change. Saturdays are busy, but Yvonne told me ahead of time that it may take up to 4 hours to complete. I walked to Costco to pass so time, and was pleasantly surprised that they were done in in a little over 2 hours. They also washed my car. More