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Fremont Toyota - Service Center

Fremont, CA

4.6
3,556 Reviews

3,556 Reviews of Fremont Toyota - Service Center

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June 21, 2023

Fast. Friendly. Honest. This was my first time, and I plan on coming back. Much for friendly than other service stations. More

by Jessica S.
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Micky Gastrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Fremont Toyota responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Fremont Toyota. Thank you for your business and we look forward to seeing you back again next time!

June 21, 2023

I liked the whole process of the service provided by the dealership from start to finish. More

by arruges
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sara Tello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Fremont Toyota responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Fremont Toyota for your service needs and we hope to see you back again in the future.

June 21, 2023

Great service all the way around thank you will be back to have my cars service again More

by KOREMILIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ervin Sunga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Fremont Toyota responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Fremont Toyota. All the staff will continue to work hard to provide great customer service for each visit.

June 21, 2023

I don’t have 15 words, the shop is clean, and the people are professional More

by TFONSECA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Fremont Toyota responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Fremont Toyota for your service needs and we hope to work with you again next time.

June 21, 2023

I am dissatisfied that waterpump was not replaced do to it seeping, which was identified by the technician (per Steve). It was mentioned that "next time" I bring my Sienna in, it will be replaced and cover More

by CALJOY911
Workmanship
Recommend Dealer
No
Employees Worked With
Steve Sako
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Fremont Toyota responded

Thank you for your candid review. We’re disappointed to read that your service experience did not go as expected. At our dealership, our goal is to provide the best customer experience and we take our customer’s feedback seriously in order to help better our services. We hope to earn the opportunity to work with you again in the future. If you would like to discuss this further, please contact General Manager, Bill Mason, at bmason@fremonttoyota.com.

June 21, 2023

Excellent service, knowledgeable, professional and experienced staff. I have been using this dealership for several years. Highly recommend. More

by NICK_94536
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erika Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Tello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micky Gastrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ervin Sunga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Stravers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Belal Najibyar
Jun 22, 2023 -

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

June 21, 2023

The customer service has improved tremendously by having employees such as Maria Castillo who provides exceptional service and care for the customers. I am sure you have many other very good customer servic More

by manuel111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Fremont Toyota responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Fremont Toyota. All the staff will continue to work hard to provide great customer service for each visit.

June 21, 2023

I had mentioned concerns about my tires. I’m unsure if they checked it but about two days after I had a notice about my tire on my cars dashboard More

by NICHOLASANIT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sara Tello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micky Gastrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ervin Sunga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Stravers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Belal Najibyar
Jun 22, 2023 -

Fremont Toyota responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

June 20, 2023

Maria was very courteous and kept us informed about items needing attention. We even came back for getting our new tires (a good deal!) Overall, a great service experience! More

by nitinlamba
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Fremont Toyota responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Fremont Toyota are thankful for customers like you! Come again soon!

June 20, 2023

Thank you Ramiro for your service, he is really nice and answer all my questions i asked More

by trinhtran329
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sara Tello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Fremont Toyota responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Fremont Toyota for your service needs and we hope to work with you again next time.

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