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Fremont Toyota - Service Center

Fremont, CA

4.6
3,768 Reviews
Call Service Center (510) 252-5550

3,768 Reviews of Fremont Toyota - Service Center

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March 24, 2023

Oil maintenance required message kept popping even after the service. Receipt said “set tire pressure to 33” , my actual tire pressure still was 36-36-38-37 More

by PAUMIL.BSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fahim Ahmad, Belal Najibyar
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Mar 24, 2023 -

Fremont Toyota responded

Thank you for letting us know how your recent service experience with Fremont Toyota went. It is very disappointing to read the details of your review as this simply does not match our goals for the level of customer service we seek to provide. We’d like the opportunity to speak with you further on this matter to find a mutually beneficial solution and hopefully win back your confidence in our business. When you have a moment, please reach out to the General Manager, Mark Hashimi, at mhashimi@fremonttoyota.com. Thank you for your patronage to our dealership and we look forward to hearing from you soon.

March 24, 2023

On time and very quick. Explain well for what I need next services. Very friendly. More

by NORIFUNAKOSHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micky Gastrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Fremont Toyota responded

Thank you for the five-star review! We're so glad that you enjoyed your time with us at Fremont Toyota, and we look forward to serving you again in the future!

March 23, 2023

Steve Sako is an excellant service writer. He's always helpful, so I'll continue to take my car to him. More

by FBCHAVEZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Fremont Toyota responded

We truly appreciate the kind words! This is what we strive for here at Fremont Toyota! We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return!

March 22, 2023

Steve Sako is an excellant service writer. I always take both of my Toyotas to him. More

by louispf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Fremont Toyota responded

Thank you so much for all the kind remarks to our team at Fremont Toyota! We truly appreciate your continued support and will make sure to pass on your compliments to our team! We are ready to assist you on your next visit and we look forward to working with you again.

March 21, 2023

Simple, Easy, Roderick did an excellent job, looking up information and making sure I was approved before going to dealership, had vehicle on the side ready to test drive. More

by JMR4081989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roderick Buttram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Obee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Fremont Toyota responded

Thank you so much for taking the time to leave this review of your recent experience at Fremont Toyota. We're sincerely thankful for not just your patronage, but also your praise. We look forward to working with you again in the future!

March 21, 2023

$200+ for an oil change. Manager was rude/snapped at me because he was busy when I asked for my car. More

by SAMPSON1089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Obee
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Fremont Toyota responded

We are disappointed to hear that you were not completely satisfied with your service experience at Fremont Toyota. We strive to provide the highest level of customer service in every circumstance. Please reach out to the General Manager, Mark Hashimi, at markhashimi@fremonttoyot.com to discuss this further at your convenience.

March 21, 2023

Amazing service, very happy with the expertise and professionalism of the Toyota team. Five stars. More

by DANDRADE33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Stravers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Fremont Toyota responded

Thank you so much for the 5-star review! We are glad to see you had a positive experience visiting Fremont Toyota. We hope to work with you again soon!

March 19, 2023

70k Service was ok, however, when I met the consultant, I was told the service would take 2 hrs. In the end, the service took 4 hrs. This was after I reached out to the service advisor at the 3 hr and 45 m More

by MICHAEL.YEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Fremont Toyota responded

Thank you for taking the time out of your day to leave us this review! We at Fremont Toyota are truly thankful for every piece of feedback we receive from our customers, and your review is no different. We look forward to serving you again in the future. Thanks!

March 19, 2023

Pat and the mechanics provided excellent service. I appreciate the 32 point inspection to find anything that needs attention. It gives you peace of mind. More

by COACHPAUL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Fremont Toyota responded

Thank you so much for your review! We are thrilled to hear that the team could do a great job and we look forward to having you back at Fremont Toyota sometime soon!

March 18, 2023

Very attentive and courteous. Excellent servicel looking forward to seeing you. Getting a reminder on my phone More

by MARYMUNOZ0923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Fremont Toyota responded

Thank you so much for the incredible words about our service department and thank you so much for your business! We also look forward to seeing you again at Fremont Toyota. Hope you have a fantastic day!

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